Purchased four new cameras found out they were the 4G type only able to operate by purchasing a monthly or yearly subscription. Have been trying to return them to either purchase the WIFI only type or... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Tres bon expérience avec le service client. L’une de mes caméras achetées via Amazon il y a 8 mois, est tombée en panne. Le service client m’a tres vite repondu et propose l’envoi gratuit d’une nouv... Se mere
Excellent value for money. Easy to install. Everything in colour. Fabulous night vision. Great Customer Service. Very easy to install, and easy instructions. Connection to WiFi was easy. Highly re... Se mere
ieGeek is probably the best customer services I have dealt with in a long time. I have the doorbell and the chime was corroded inside. Bearing in mind I bought the doorbell in 2024, I contacted custo... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
ieGeek has been in the business of designing, manufacturing, and selling security system devices since 2016. ieGeek is on a mission to create a safer and worry-free lifestyle by delivering security products that are easy to use. Safe & secure living is our top priority. When you choose ieGeek, you benefit not only from the latest generation of cameras, but also your data privacy is guaranteed. Your home is a private place to which you want no one other than yourself to have access. We are therefore committed to offering you the level of security your trust deserves.
Kontaktoplysninger
Hong Kong
- service@iegeek.com
- iegeek.com
3,3
Middel
613 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The camera was received here in good…
The camera was received here in good shape. Thank you. Stellar job!
16. juni 2025
Diese Kamera habe ich schon länger
Diese Kameras habe ich nun schon seit einiger Zeit an meinem Haus installiert. Leider immer mit ärgerlichen Störungen.
Die Kameras verfolgen, trotz mehrfacher Tests, bewegende Objekte, Personen nicht kontinuierlich.
Von meiner Erfahrung würde ich keine Kaufempfehlung geben.
Service von iGeek existiert überhaupt nicht, keine Reaktion auf Anfragen.
10. september 2024
Uopfordret anmeldelse
Dreadful cameras and support
Dreadful cameras and support, buy Tapo much better.
I bought two Igeek cameras about a year ago and the batteries now only last about 6 weeks not 6 months as advertised, I contacted customer support and they said that this was acceptable.
Moral of the story: DONT BUY IGEEK.
BUY TAPO, FAR SUPERIOR.
15. juni 2025
Uopfordret anmeldelse
The camera works perfectly
The camera works perfectly, I have the ones that charge with solar panel, image is clear, even in the night time. I had a problem with one of them, it wasn't charging properly and Iegeek sent a new one in couple of days. I recommend this camera, is very good for the price paid.
14. juni 2025
Uopfordret anmeldelse
Appaling after sales service
Appaling after sales service. They take ages to reply and then stall saying they can’t see the pictures you sent them and requesting videos of the problem. My camera won’t charge - what’s the point of a video! It’s all meant to put you off. The products are good, I wanted to buy direct but my advice is DO NOT BUY DIRECT FROM ieGeek, buy from Amazon
11. juni 2025
Uopfordret anmeldelse
I am amazed by the camera quality
I am amazed by the camera quality, easy to use app, and how easy the installation is. Would definitely recommend over any other solar cameras on the market.
28. maj 2025
Poor
Poor product that won't work because I can't even get the app to download.
5. juni 2025
Uopfordret anmeldelse
I ordered and received the product just…
I ordered and received the product just fine but it had the wrong plug on the end of the cord.
22. maj 2025
The solar panel is not compatible with…
The solar panel is not compatible with my ieGeek ZY-C2 :(
28. maj 2025
Atención al cliente muy buena
Un producto adquirido (cámara vigila bebés) presentó un desperfecto en el botón de encendido a los 6 meses de la compra.
El SAT respondió muy rápido a la garantía y enviaron uno nuevo en menos de una semana sin poner nigún problema.
Un 10!!!
1. juni 2025
Uopfordret anmeldelse
I had an issue with my ZY-C2 camera
I had an issue with my ZY-C2 camera, it wouldn't charge. After contacting customer support, they suggested a couple of possible remedies. But after that didn't correct my issue, they offered to replace camera ( warranty). At no cost to me they shipped me a new camera. My experience with the customer service people was very good.
16. maj 2025
Uopfordret anmeldelse
Nicht zu empfehlen
Anfänglich waren wir sehr zufrieden mit dem Babyphone doch nach ca einem Jahr gab es nur Probleme.
Man kann die Kamera nicht mehr verbinden obwohl das Internet sehr gut ist. Ab und an funktioniert es, aber die Verbindung bricht ständig wieder ab. Der "Kundenservice " ist lediglich per Mail erreichbar. Es gibt dann erst mal eine Standard Antwort. Danach wird man aufgefordert, ein Video des Problems zu schicken. Macht man das nicht, wird man schlichtweg ignoriert.
Eine andere Kontaktaufnahme ist nicht möglich.
Wir werden nun ein Video erstellen und schauen, was passiert.
Dieses Produkt, diese Firma würden wir keinesfalls empfehlen.
Einfach nur ärgerlich und kompliziert und das Produkt nach einem Jahr nicht mehr brauchbar.
25. maj 2025
Uopfordret anmeldelse
Haven’t set them up yet but the quality…
Haven’t set them up yet but the quality looks great and they arrived sooner than expected.
16. maj 2025
Got the new outdoor camera Thursday
Got the new outdoor camera Thursday, get it plugged in to charge the recommended amount of them, Friday try to turn the camera on and it will not power on. I have tried to contact someone and all you can do is send a email…mind you I guess no one works on the weeks. Now they want a video!! A video of what? A camera that doesn’t work. I just want my money back or a camera that will work!!
12. maj 2025
Terrible shipping job by FedEx!!
My camera took 14 days to get here and it was not delivered to my home! FedEx is the worst in delivering packages. One of my neighbors contacted me and said that he had it at his steps, he lives two streets away from me! I will never order another item from a company that uses FedEx as their shipper!
5. maj 2025
Kamera defekt, keine Garantie
Die Kamera nimmt alles auf, egal welche Einstellung ich mache. Auch nach Kontakt mit dem Support keine Änderung, also Garantiefall. Dann nichts mehr von ieGeek gehört.
2. januar 2025
Uopfordret anmeldelse
Always great experiences
My experiences with iGeek have always been great! Their products and service are super!
15. april 2025
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.