Iceland Anmeldelser 

Darwin Award for non-existent and bonkers customer service
Went in store and believed I was taking advantage of their 10 for £10 offer, along with purchasing other items. Got home and saw no offer deduction and on checking with receipt saw one item hadn’t been scanned so I was paying full price - an overpayment of 15.25. I rang store, was directed to Customer Service - sent photos of items and receipt - kept getting escalated then nothing (disappeared). Re-started process, re-sent evidence. They want proof 6 weeks later that the offer was on - I mean really? You want me to return to town and store to photograph your freezers with banner of 10 for £10. This is such a ridiculous and poor experience I am put off ever supporting Iceland with my food shopping again. Please can someone from Head Office resolve this - a camera on said date would hopefully pick up cashier error.

Lesson, I got two of them steak slices open them up after I’ve cooked them and there flipping empty not good enough at all pricks

I bought 4 reduced items in Iceland in Brixton, London. They were all reduced to £1.50. However when I got home and checked my receipt, I realised that I had been charged £4.50 for a £1.50 item.
I telephoned the store and told the manager what happened. He said that as it was uncooked chicken there was no need to return the package but I could take the receipt into the store and obtain a refund.
He assured me that all I needed to do was to speak to any manager on duty.
I've just taken the receipt into the store, 21.00, and explained the situation to the manager on duty.
He point blankly refused stating that I should've brought the item in and shown him the package and barcode.
Even though I explained what his colleague had told me, he dismissed my explanation and talked over me.
I asked for his name and the name of the regional manager so that I report the issue. He said that he was not going to give me his name, or that of the regional manager and suggested that I look it up. I told him that I was disappointed because it gave the store a bad name. HE SAID THAT HE DID NOT CARE, EVEN IF IT WAS POSTED ON SOCIAL MEDIA.

Terrible customer service bought milk online that had gone off. Promised refund but it hasn't happened despite being promised it. Customer service staff have bad communication skills. It has to be one of the worst companies I have dealt with. I have spent a fortune with this company and it treats it's customers like this. !!

Absolutely appalled with the “service” that Blackwood Iceland and Iceland customer support offers. Ordered my delivery between 5pm and 7pm failed to deliver, said on the website it had been delivered then sent an email last night, no answer, rang customer service this morning got no where and said I have to waste a whole day waiting for a phone call or email, wouldn’t even give me a refund or compensation as I had emptied my fridge and freezer for the delivery and had to order a takeaway and a whoosh order for snack stuff for the week which cost me extra. I tried to ring Blackwood Iceland myself and no answer multiple times, now I have to waste my entire day waiting for incompetent people to contact me. Absolute joke and they won’t even give me a refund or any money back as the investigation is ongoing even though the customer service staff said on their end it hadn’t even gone out for delivery and the website is telling me it’s been delivered, I’m appalled by the lack of service.

Customer training for staff in your Thetford branch.
I know now apparently that it is over 60s 10 percent discount day as was very rudely asked are you 60 by a cashier ,signage near the till would be less embarrassing if you would like to take advantage of this offer

This company treats its employees disgusting. Especially the batley store has employees working 7hr with no break ti have food or drink because there's no one else on shop floor to take over to allow them to take those breaks they are entitled to. Staff left feeling sick and dehydrated. I make no wonder it has a high turnover of staff

Shopped online twice this week, twice overcharged, first time they rectified their error.
The second time they asked for screenshots of the original prices, despite pointing out nobody takes screenshots of every item they put in their trolley.
As they had no way of seeing historical prices from when I ordered the day before.
Ended up not getting resolved, and having to accept ive been ripped off.

Order 2107775573
Everything was good,the delivery driver David is a top class bloke and is very polite and helpful.
My only complaint is that the carboard packaging of some items arrive very damp and soggy

Very lovely and very nice dhop for shopping in iceland and sainsburys tescos are wonderful shops

Ordered same day order yesterday 17 Oct to be delivered between 5-7pm from the Blackpool area , never arrived , no telephone call, nothing
I looked on the internet to see where my order was which said it had been delivered.
If you have any problems with an order you have to ring customer services - only opened 8am to 6pm so no good when your order is up to 7pm !
Rang customer services at 8.30am this morning (18Oct ) to ask where was my order was
as the store not open till 10am couldn’t say why it hadn’t been delivered but confirmed it had been picked and of course I had paid for it .
I asked for a full refund which takes up to 5 days to go back into my account so no shopping and no refund for up 5 days .
Just a telephone call to say that they were having problems with my delivery would have been acceptable but nothing
It’s a shame as always had good service previously but I’m afraid you have lost another customer as I won’t be shopping with them again .

Unfortunately, during another visit to the Iceland store in Brixton, I had yet another bad experience with this individual—who, it should be noted, has a history of mistreating customers since she began working there.
While I was paying, I asked for a bag; the employee told me I had to scan it before removing my items. I complied, but the employee’s tone and manner were so disrespectful toward someone simply trying to do their daily shopping that I had to tell them to calm down, pointing out that such a tone is entirely inappropriate when dealing with customers.
Given that this person is inherently aggressive, I have to wonder: is this the image that Iceland wants to project? This individual needs to learn that working in customer service requires core values ​​and the ability to speak to people with respect—qualities they clearly lack, and seemingly she never learned.
I took photographs to ensure it is known what kind of person this company—and we, the customers—have to deal with when shopping here.
Regrettably, efforts toward integration do not always succeed when an individual is inherently aggressive. For this reason, I will not be returning to this location, but I want to put on record just how aggressive and ill-mannered this person is. She should be working somewhere other than a customer-facing role, as it is clear they have no intention of serving people properly. If treating customers this way is considered acceptable, it is deeply concerning that Iceland allows such a person to represent its image and interests. This is someone who insults customers, shows no respect, and feels entitled to shout throughout the entire store—even following people out to the doorway to continue yelling. Such an image and attitude are absolutely deplorable.

If I could give cricklewood a 0 I would.they used to be brilliant but now the staff do not care anymore.deliveries are constantly late and they do not inform customers of the late delivery and yet again today they decided to change my delivery time to a late time without informing me and didn't even seem bothered when I rang up wanting to know where my delivery was, just said oh well one of my drivers didn't turn up and my manager has gone home so...that was it.lovely customer service...not.think we shall go somewhere else if that's the case.

Iceland at Whittington moor now have 2 self service tills. A visit on Thursday saw the "normal" till closed with member of staff conversing with other staff over headset whilst customers queued at self service. I thought self service was optional, and having quite a bit of shopping, it was obviously going to take time...plus packing time. Not impressed by the lack of assistance. Probably will give this store a miss.

If I could give 0 stars I ordered food all in stock when ordered for next day delivery came with things missing told by Iceland out of stock and would get a refund in 5 working days . This doesn’t buy my food from someone else as I have to wait to get it back . Complained but what a waste of time and effort. So avoid ordering anything from these cowboys there not bothered about their customers, or ex customers in my case as I wouldn’t order again

I defy anyone to fully comprehend this charge.
Wouldn't it be a good idea if you were advised how much you needed to spend whilst adding items to the basket to avoid it.
After making a complaint it turned out I was 0.05p short of the threshold who knew!

There are not words ugly enough for this 'company'. Incompetence would be a compliment.

Failed to delivery my order due to they on incompetence, then lraving me out of pocket having to buy additional food.

Refusing to fund as they can only give £10 iceland voucher?

Absolute bunch of prats

I’ve found 2 hairs in my cheesy chicken and broccoli pasta absolutely gross

I had two days of problems with Iceland. I’m Deaf and the driver didn’t text me yesterday, so the delivery failed. Today they arranged a redelivery, but 15 items were missing. This is not acceptable. Accessibility notes were ignored twice and the picking quality was very poor. Iceland needs to improve communication and make sure orders are complete. south east london, never again order online let me down.