Amazing service. Bu shout out for this company, Chris was very helpful and understanding after my mistake when I short ordered - my top up order was swiftly handled for next day delivery! Brillian... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Amazing experience from customers service to product. Stacy was amazing to deal with. They went above and beyond to resolve a delivery issue. The grids are well made and easy to lay down. 40mm
To begin with the company seemed very helpful, I hadn't used these grids before and wanted to check the product was suitable for my requirements. I placed the order and with the exception of some usel... Se mere
Virksomheden har svaret
Well, what can i say, diy user ordered for my new shed base, easy ordering to seemless delivery and very quick too, quality of grids are sturdy and robust, look easy to build together, can't wait f... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Locking in waste plastic for good. IBRAN are proudly low-energy UK manufacturers of recycled plastic ground reinforcement and landscape drainage products.
Kontaktoplysninger
The Dairy Farm, NG5 8PN, Nottingham, Storbritannien
- 0115 654 8490
- sales@ibran.com
- ibranoutdoors.com
4,0
God
609 anmeldelser
Har besvaret 25 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
excellent service
excellent service, delivered on time, haven't used them yet but they look very good quality.
27. februar 2023
Brilliant website
Brilliant website, easy to get the correct amount. Perfect base for my out building. Very quick delivery and accurate dispatch to door time
23. februar 2023
Quick delivery & product easy to use &…
Quick delivery & product easy to use & does the job
16. februar 2023
Excellent customer service
20. februar 2023
Used your grids before
Used your grids before, for a 14x8 shed, work really well, the shed does not sit in a pool of water, it just drain through, bought some more for a 8x6 shed base. I would recommend.
28. februar 2023
Great product and delivered quickly
Great product and delivered quickly. Perfect for a shed base.
3. februar 2023
Great service and the grids are exactly…
Great service and the grids are exactly as described and for the job in hand. Very easy to use.
14. februar 2023
Super service and more importantly…
Super service and more importantly super strong driveway reinforcement grids. Took a load of 18 tonnes of waste gravel and skip lorry with zero damage. Perfect
22. februar 2023
Uopfordret anmeldelse
A very bad experience
I ordered 78 grids in Dec 2022 and subsequently received 7 emails from DPD about delivery, most of which were inaccurate. I had partial deliveries of grids, many of which were badly packaged and hence damaged. I had to follow this up with IBRAN several times before I got a response to get them replaced.
When I started the job in January and opened the boxes I noticed I had been sent two sorts of grids which were incompatible. The job had to be delayed.
I wrote a letter of complaint in February requesting some compensation given my awful experience. The reply I received blamed DPD and cited lack of understanding and training of their own staff for the mistakes. So I have received an apology but no compensation or partial refund has been received or even acknowledged given the installation had to be rescheduled.
6. december 2022
Uopfordret anmeldelse
Good product
Having not used gravel grids before I was unsure what to expect. I was pleasantly surprised by this product. It locks together well to form a sturdy grid and even on a less than properly prepared sun base once filled with small pea gravel it has made a sturdy parking spot very easily
11. februar 2023
Uopfordret anmeldelse
Well priced grids
Well priced grids, easy ordering on website and delivered before due date. They are an excellent products easy to install.
6. februar 2023
IBRAN Gravel Grids
Bought these in the sale so got them for a reasonable price. Used their online calculator which has ended up with me having a few more than I need. They are easy to assemble & dissemble created an overall strong pad for summer house. I would have given 5 stars if the packaging had been stronger larger box split down one side. One of the grids had slight damage on one corner which didn't matter as I have said I had more than I needed anyway. Better packaging will get you 5 star reviews. I noticed one other customer mentioned the same issue in 2020?
2. februar 2023
Uopfordret anmeldelse
Having used this company for 3 previous…
Having used this company for 3 previous orders and had good service I expected the same this time, boy was I disappointed. 3 days to acknowledge my emails, when the goods arrive they were a new design - surely its easy to notice I've had previous order and advise me..
Product good, customer service shocking!
I asked the MD to call me to discuss a discount surprise surprise he didnt!
hopefully if the company grows the will get some better staff and leader.
Richard D
4. januar 2023
Besvarelse fra IBRAN
Hi Richard,
Ted here (the MD).
I'm incredibly disappointed to read this, as we have worked so hard to undo all the damage done to our reputation caused by delivery issues during the postal strikes.
On the service point, having gone through all of my various electronic paper trails, I'm afraid I couldn't see any request to call. It is a point of professional pride that I have that if someone wants to speak to me to raise valid concerns, I answer that request and actually listen and absorb what's been said.
Good communication - not only what we say but what we listen to - that is always the foundation for any good business.
I won't jump to assumptions anything about where we've gone wrong here. There will be need to be a thorough investigation into this and what has lead to your change of heart on our company's standing is surely something we can improve upon further. I hope we may be able to earn back your trust in the future - I assure you things are going to be (and already are) markedly better than they were at the end of 2022.
Besvarelse fra IBRAN
Thank you Pat. I'm thrilled we were able to meet your expectations. I hope your installation goes smoothly.
good product very good delivery
12. januar 2023
Besvarelse fra IBRAN
Thank you Elbanna.
I'm pleased to hear delivery went smoothly for you and I'm just as happy to hear you're pleased with the grids you ordered. If you need anything at all, please don't hesitate to get in touch and we'll help you promptly.
Besvarelse fra IBRAN
Thank you Joseph. I'm pleased we were able to help you with your shed base order. Please don't hesitate to get in touch if you need anything at all from us, product or service wise, and we'll do our very best!
Great product at good price
No complaints, good delivery and product was of good standard
13. januar 2023
Besvarelse fra IBRAN
Hi Max, thank you for your kind words! It was a genuine pleasure to be able to supply you with gravel grids for your latest project.
Please if you need anything at all, do not hesitate to give us a call or send an email and we'll do our very best to help you!
Nearly 5 stars.
I was unable to give 5 stars as the Express Delivery paid for didn't materialise: not that I would have been able to assemble the shed base immediately, but if you pay a lot of money for quick delivery (there was no choice about that) then you expect quick delivery. However, a phone call to Gavin soon sorted that out and the boxes arrived the next day. I don't have a problem with mistakes as we all make them: it's how they're dealt with that matters. So, full marks to Gavin. (Read the 4 stars as 4 and 1/2). Product looks good and sturdy and was well packaged.
20. december 2022
Besvarelse fra IBRAN
Hi David,
Once again, please allow me to apologise for the missed delivery target.
It was probably not explained very well at the time why there was such a delivery charge. We had to take immediate action as our then courier partners were not damaging, losing or swapping a lot of parcels. At that point we had only our pallet network available as a viable option that could actually deliver within a sensible timescale, which is considerably more expensive. In normal circumstances, you wouldn't have paid for delivery on your order at all and still got it the following day.
I'm proud Gavin was on hand to help undo the delivery issue quickly and demonstrate the high standards we keep at IBRAN.
If you need absolutely anything at all, please know that we are always on hand to help you with whatever you need. I hope the installation goes well and the new shed stands well for you.
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