Spent $2100 for a 67” freestanding spa tub. Received it on 1/6/26, and installed it on 1/20/26. Only used it a couple times before the jets stopped working. The button you push for the jets stopped wo... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
It was easy to order for one. Empava support inquiry calls were returned promptly. Delivery timelines were met. Packaging was impeccable. However, It was over a week after receiving the shipment wa... Se mere
Virksomheden har svaret
Easy to order, shipping and delivery were on time and convenient. Tub arrived in perfect condition and is beautiful and functional. It looks great and the water holds heat very well.
Lot of installation setbacks.Drain is exactly where marked on drawing for connecting to your drain line.It has to be aside, or you have to lift the bathtub, as flexible hose is 1 1/4 " in diameter... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
iBathtub specialized in all kinds of high-quality bathtubs for those who know how to enjoy their life, including freestanding bathtubs, whirlpool air tubs, and walk-in tubs. Free Shipping for the United States.
Kontaktoplysninger
Don Julian Road 15253, 91745, City of Industry, USA
- 888-682-8882
- support@ibathtub.com
- ibathtub.com
3,6
Middel
67 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great tub however in description of tub…
Great tub however in description of tub nothing was said about motor dimensions which is very important for the fit of the tub.
18. februar 2023
Besvarelse fra Empava Appliances Inc.
Hi Gerald. Thank you for bringing this to our attention. Please know that I have passed your feedback about dimensions of motor to our product team – they’ll be thrilled that they were able to make a difference in your life! If there's anything we can do to serve you further, let us know. Have a wonderful day!
Tub arrived in condition. Packaged well
Tub arrived in condition, packaged well. Seems to be made well and really simple, clean lines. Will update after the install to our master bathroom. Thank you
1. december 2022
Uopfordret anmeldelse
Besvarelse fra Empava Appliances Inc.
Hi K M. Thank you for your review! We are so glad to hear that the bathtub is working well and that you are enjoying it. We take pride in our customer service, if there’s anything else we can do, please let us know. Have a wonderful day!
Shipping may vary...
Website is ok, but shipping estimate for me was way off. Ordered a tub the week before Christmas with a processing and shipping time of 11-16 "natural days". It processed and shipped over a 4 day Christmas holiday weekend. Initial delivery estimate was 1/3. However, the shipper called me to drop off 7 calendar days after I placed the order a week before the delivery estimate. Because I was traveling over the holidays I requested delivery on 1/3 as estimated but was told I would be charged $200 storage fee to deliver when communicated. After some back and forth communications, the tub eventually arrived 1/3 and I was not charged.
As for the tub, it looks amazing and exceeded my expectations. I have not been able to install yet, but my only complaint is the instructions are poorly translated to English and specifications such as the electrical supply required are not clear.
21. december 2022
Besvarelse fra Empava Appliances Inc.
Hello Daniel. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this poor translation issue to our attention. We will use the feedback to make us better and to further resolve it at hand. If you have any further needs or questions, please email us at support@ibathtub.com. We hope we have the opportunity to deliver a five-star experience next time.
Bath tub arrived broken in three places…
Bath tub arrived broken in three places and base was cracked. Still trying to get a resolution. Would not do this again.
2. januar 2023
Besvarelse fra Empava Appliances Inc.
Hi Angelia, we are sorry to hear that you received a damaged product. Empava customers are always encouraged to reach out to our team if they received a damaged product. We would like to learn more about your specific situation and make things right. If you wouldn’t mind sending us an email or calling us at +1 (888) 682-8882 at your earliest convenience, it would be greatly appreciated. Please specify this is regarding your review so we can better assist you. We look forward to speaking to you. -Empava Customer Service Team.
The tub is just incredible
The tub is just incredible! The whole experience was easy. They kept me updated as to shipping and it was crated and padded, no problem. The unit is beautiful and it’s the star of our remodel!
12. januar 2023
Besvarelse fra Empava Appliances Inc.
Hello Mary, it's great to hear that you had a positive experience at ibathtub.com. It makes our day to hear that we were able to provide you with 5-star service. We'll make sure the entire team receives your feedback-they'll be thrilled to hear your kind words. If there's anything we can do to serve you further, let us know.
Great product - poor shipping experience
Very knowledeable sales staff, Great product that is well designed and made. Our only complaint was with the shipping company who had poor tracking and took longer than they promised to deliver.
20. december 2022
Besvarelse fra Empava Appliances Inc.
Hi Macon, Thanks for your review! I’m so happy to hear the
Empava-71JT667B bathtub are working well for you. Please know that we are passing your feedback along as we seek to continuously improve our products and processes. Have a wonderful day!
We received our tub on time and in good…
We received our tub on time and in good condition. It was packaged well and looks like a great quality tub. Can't wait to try it out.
6. december 2022
Besvarelse fra Empava Appliances Inc.
Hello Diane, Thank you for the review. We love hearing from our customers and we’re always looking for ways to improve our products. If there’s anything else we can help you with, please let us know.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.