Hydro Flask Anmeldelser 

So disappointed as advertised as keeping cold drinks cold for up to 24 hours, drink didn’t even get cold in it in fridge in 3 days, got told was faulty bottle so they replaced it only to have exactly same issue again. AVOID AVOID AVOID

It is always leeking. Tryed to clean and reset, nothing helps. And now it broke completely. Do not by this.

My daughter loved Hydro Flask lunch box but the handle got detached within a few weeks of use which made it unusable.

I contacted the customer service because the fault falls under 5 years warranty - only to be told that I have to ship the item back at my expense and wait for defect validation and another bag shipped.

Through no fault of mine I would be $12 out of pocket to ship the lunch box when I already had paid around $20 for the lunch box! Surely, a faulty item under warranty should be replaced at no cost to a customer! Such a disappointing customer service!

If you are looking for a hysterical prank that will spill liquid all over your target, cause them to look like a stained slob at work every day and run up their dry cleaning bills, the hydroflask wide mouth flex sip lid is for you! I purchased this obviously design flawed product and it immediately started dripping coffee all over me every time I took a sip so I contacted the company and they sent a replacement lid... that did exactly the same thing. The lid leaks. Its trash. Do not buy.

got a wrong order and they never replied to my emails or gave me the refund. Terrible service

Hi, I have been trying to reach your customer support regarding my order HFP47000023704 but haven’t received a response. GLS advised me that only the sender can investigate the shipment. Could someone please help me?

Bought a brand new Hydroflask and the handle was disconnected from the cap and I can't get it back on.

Great product, but THE MOST AWFUL CUSTOMER SERVICE. Ordered products weeks ago - they never arrived. Wrote to them, and they ignored my email. Wrote again one week later. Ignored. And then I see this: "Please refrain from sending multiple emails as this increases our response time and will automatically put you to the back of our queues." Wow! Punitive company policies that, if you follow up on an ignored email, intentionally put you to the back of the queue. What kind of company does that? Now involved in trying to get PayPal to refund me, as I've spent over $150 and they've simply disappeared.

Returns process is a nightmare. Outdated process where you have to print a returns slip and label. Postage is payable by customer. You don't receive any return acknowledgement and you have to chase and chase for your refund (I'm still waiting)

I’ve only had my Hydro Flask water bottle for less than a year and the ‘stainless’ on the bottom is coming off! I’ve ingested all that! More ‘foreign made’ crap!!

I wanted to buy an Hydroflask bottle through their website, and wanted to pay using afterpay. I could not find the afterpay log in and while I was searching for it, it turned out that I actually put two orders for the same bottle. I immediately tried to cancel one order but there is no way you can speak to someone. I sent them a message and I just received an email saying they will trying to cancel the order but they cannot garantee it. Eventually, I cancelled both orders because the all experience was just causing me a lot of frustration. At this point, I am just worried thaty they will still take the money and send me 2 bottles. This will cause me further stress for returning the bottles, pay the courrier, and asking for the refund that one day - who knows when - I may receive. Never again will I buy a Hydroflask bottle from thier website.

One product didn’t arrive.
Eventually after contacting they said they would refund money. This has still not happened.
Reordered a straw type lid bottle. Potentially good product, however straw lid lets in too much air.
Customer service is very slow.
Will not be buying from them ever again.

My boot for the coffee cup I ordered did not fit.
Hydro Flask made it right! They sent me the right size
right away. We have two Hyrdo Flask bottles that are 15 years old and still going strong, so I wanted a coffee cup that would last as long, but it needed a boot. And of course I also needed a mini bottle for my pocketbook to take to Mah Jongg. I added the initials for fun in the hope that it would not be lost. Wonderful customer service.

I love Hydro Flask products, but I will not be ordering directly from their website again after this experience.
I placed an order for a limited edition bottle and was told it had shipped. However, FedEx never received the package, and tracking never updated beyond a label being created. When I first contacted customer service, I was told everything was fine and to wait for the tracking to update.
After 10 days with no movement, I reached out again and was then informed that the package had actually been lost—and the limited edition bottle was no longer in stock. I was offered a replacement, but had my initial concern been properly investigated instead of dismissed, I may have still had a chance to receive the item I originally ordered.
For a limited edition product, the delay and lack of follow-through was very disappointing. It then took a full month from the original order date to finally receive my replacement.

Cleaning the lid is difficult as the red gasket in lid is stained and can not be scrubbed clean

I went out on a limb and spent the extra money for a bottle that claims to hold ice for 24 hours. I am so disappointed with this purchase as it only holds ice as ice for 2-3 hours max. Don't waste your money, when you can spend the same money for a Stanley or Manna that truly hold ice for 24 hours +.

I have always loved my Hydroflask, but when the disk inside came loose, I started a warranty claim. They told me great news, they would cover it, and it went downhill from there. A month and a half later and they still won't send me the instructions for the video submission method they said I qualify for. Customer Service is a joke. The product is starting to lose quality as well. My newer bottles dont hold up as well as my 3 year old ones.

I ordered 2 bottles of 21 oz Standard Mouth but delivered only one bottle!
Only option to contact them with email and auto reply says "We are experiencing more incoming enquiries than anticipated and our current response time is 7 days. If your enquiry is urgent we will get back to you as soon as we can".

Places an order for a limited edition bottle as it was in stock.

After days of no updates, they emailed me to say it was unavailable and they would refund me.

Don't understand what the point of advertising an item is if you're going to leave people waiting an age and then tell them it was actually out of stock.

Terrible first impression. Will not order again.

The silicone seal in the lid of my wide mouth bottle – which is what prevents it from leaking – fell out easily when the bottle was opened, and quickly became lost. This is a major product failing.
Customers needing replacement seals is common enough that hydro flask has a whole webpage dedicated to it. And yet, HF does not stock them.
When I contacted them about this issue, HF did not offer any reason why they don’t stock replacement seals. I was told to buy a whole new lid, when it’s the silicone seal that is missing.
I raised this with HF, who repeatedly dodged my questions and changed their story. I was told that the issue I'd submitted the complaint about wasn’t possible (!!), told that Australian Consumer Law doesn’t cover misplaced items (irrelevant), and asked to provide a video of the silicone seal falling out easily - when I had already explained I no longer had the seal ... due to the issue I submitted my complaint about. No refund, no replacement. I was offered a $3 discount on an item I shouldn't be required to purchase.
This conduct breaches consumer guarantees under Australian Consumer Law, which go beyond an individual company’s warranty.
When I asked that my complaint be escalated, they refused.
My concerns about HF’s failure to stick by its corporate responsibility statement - which asserts that HF is 'committed to making contributions to the aspirational goal of a circular economy through reuseable products, material choices and smart packaging’ and ‘We design for the environment to eliminate single-use products and to reduce waste’ - were completely ignored.

Question whether you want to purchase from a company that doesn’t honour its obligations under Consumer Law, or its claimed circular economy and waste reduction values.