If there had been six stars, I would have selected that as the service we received from start to finish was excellent. Both Alli and Steph were extremely friendly and not pushy in any way. They went o... Se mere
Virksomheden har svaret
Ross Road, Portrack Lane, TS18 2NH Stockton-on-Tees, GB
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
If there had been six stars, I would have selected that as the service we received from start to finish was excellent. Both Alli and Steph were extremely friendly and not pushy in any way. They went o... Se mere
Virksomheden har svaret
We we're made to feel welcome from first speaking on the phone, entering the shop to throughout our shopping experience. The ladies at Stockton Upon Tees are so friendly and helpful we were litera... Se mere
Had a bed delivered today by HSL, very professional from start to finish. From ordering in the Stockton branch to todays delivery everything was excellent. Everything explained and shown to my elderly... Se mere
Called in to Stockton branch today for a look around and wow what a beautiful store fabulous staff and intoxicating atmosphere 🥂 on their launch day. Our salesperson was the lovely Jillian didn’t get... Se mere
Skrevet af virksomheden
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
Skrevet af virksomheden

All products are independently tested
Ross Road, Portrack Lane, TS18 2NH, Stockton-on-Tees, Storbritannien
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Steph and John were very pleasant, polite and explained everything very clearly. There was absolutely no pressure. I was delighted to find an exact match to a rug. I would thoroughly recommend HSL.
Great service and choice of product. Very high quality. Delivery service was excellent.
From when I rang HSL to arrange a home visit, to Steph and John arriving with two chairs for us to try, all went very well. Steph and John were very helpful, knowledgeable and patient whilst we decided what to order. We now look forward to our new chairs being delivered. Thanks also for the little present of tea and biscuits!
We visited the showroom on Portrack Lane on two occasions and were impressed by the level of service and help we received. Today we ordered two recliner chairs and Steph and Luke talked us through the options, there was no pressure just every assistance to help us make the right choice. We would highly recommend this company and in particular this showroom and staff.
We visited HSL at Stockton today to purchase a recliner chair. We couldn't have been treated any better, the staff were very friendly, helpful, and couldn't do any more for us. We purchase a chair after much deliberation,( which must of been a trouble for the staff), we also purchased a pair of single beds
This was all done close to closing time but none of the staff were pushing to get us out, would highly recommend this shop if you require recliner chairs or beds.
The young ladies at the Stockton store were friendly, attentive informative and knowledgeable.
Such a change these days to get this level of customer service. Well done😀
Had John and Steph out today from HSL for my husband who needs a riser recliner chair they were so friendly no pressure whatsoever and very helpful we have ordered him a beautiful chair so happy with the service, would recommend this company in a heart beat.
Ian &Paul … the two delivery guys, went above and beyond to get my mattress to me ‘on time’…
Chantelle… from the office… was so incredibly helpful.
The ladies from the Portrack Lane Stockton branch, could not have been more sympathetic, helpful and accommodating.
I will certainly use this company (when the time comes) and recommend them to friends.
Thank you all.
Excellent service from start to finish
Wendy and John turned up at our house with a chair to try
They were very respectful, pleasant and friendly, my husband was not rushed and allowed time to try the chair, they made him feel at ease
Everything was explained carefully without being pushy
We were very pleased to order a chair for fast delivery and and look forward to receiving it on Monday
Thank you very much for such outstanding service
Fantastic service, patiently helped throughout trying all different chairs. Great customer service, made the experience fun. Wendy and Alli highly recommend
Upon entering HSL my wife and I were greeted by Allison asking if we would like a cup of tea or coffee and then was shown around the various reclining chairs, guiding us in the right direction for a chair that would be suitable for me and her guidance was a great help in choosing the chair that would be good for me an order placed and looking forward to a comfortable time ahead
David Gray

Besvarelse fra HSL Chairs - Stockton-on-Tees
Ali & Steph provided great customer service during our visit. We tried out a number of chairs to find the correct size and did not feel rushed. We had arrived quite late in the day but they were happy to let us take our time with choices. While the chair is not the cheapest on the market, we went for the one with most features which should provide great comfort to my husband who spends most of his days in one chair. All in all a great experience done with the minimal of fuss. Chocolate biscuits were great.
Visited Stockton on tees HSL store today. Was greeted warmly by Steph. We were allowed to browse without being hassled. However, Steph and Alli were both on hand to answer specific questions we had about the product we were interested in. Great customer service from 2 ladies who were professional, warm and friendly. Would definitely recommend. Also HSL deliveries called within an hour of leaving the shop to arrange delivery in 3 days. Exceptional service.
Excellent service from Allison very welcoming and helpfull
Ali and Wendy were fantastic at the HSL
store in Portrack. Gave demonstration on a few chairs. Knowledgeable and very friendly.Made my mum feel at ease while trying out the chairs.
A very relaxed experience and a comfortable chair with delivery on Thursday within the same week which is brilliant and also a good price.
Will recommend HSL to family and friends.
Mrs D Walker.
Excellent experience from start to finish. Great welcome in the Stockton store.
Friendly, helpful staff putting us under no pressure. Our delivery team, Craig and Damo were brilliant. Friendly, ever so careful and left our new chairs perfect.
Excellent service from going into showroom five days ago to the delivery .
Two Stressless chairs delivered on time as promised placed in room no mess or packaging to dispose of.
Took elderly parents to Stockton shop to look for chairs today. Ali & Steph (who was training) were both amazing, understood needs of both Mam & Dad quickly, made them feel at ease, taking lots of time to explain the options of chairs on offer and what each could do, allowing them to time to try each so they could make the right choice. They worked out best deal and explained cost, delivery times etc…great service by two lovely, knowledgeable ladies would definitely recommend HSL Stockton to all.
Said what i wanted. Wendy sorted it. In and out of the store in 15 minutes, job done!
Great service from start to finish, Arrived on a very wet day and recieved a warm greeting and a welcome cup of tea and biscuits, no high sale pressure , and advice when needed, Arrived a week earlier than expected and delivered by Craig and Mark who were so helpful placing furniture and even putting replacements in conservatory
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