Great customer care from start to finish. Showroom staff could not be more helpful and very patient whilst we dithered about a decision. Delivery of furniture made within the timeframe given and t... Se mere
Lokation
Skift lokation380 Poole Road, BH12 1DA Poole, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Se, hvad kunderne siger
We definitely needed a riser recliner and HSL was a brand I was aware of. The lady in the Poole store was helpful and identified the most appropriate chair in the HSL range. I have no idea whether we... Se mere
Well received when entering the store the staff could not have been more helpful if they tried, the tea & coffee with biscuits had me hooked. The total amount of knowledge of finishings weather woo... Se mere
Our specialist Mary, she was extremely knowledgeable and made us feel comfortable. We never felt hurried and were able to try the chairs and was able to show us a sample of the fabric we had chosen. W... Se mere
Virksomhedsoplysninger
Om HSL Chairs - Poole/Bournemouth
Skrevet af virksomheden
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Skrevet af virksomheden
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Kontaktoplysninger
380 Poole Road, BH12 1DA, Poole, Storbritannien
4,6
Fremragende
102 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Our new wonderful chairs, his and hers.
Well. We were treated very well in store, honest helpful discussion about your chairs. We weren't rushed at any point.
The delivery was excellent and on time, although we expected to be waiting at least another two weeks.
The drivers put the chairs where we wanted them and were extremely helpful and polite.
10 out of 10
25. juli 2025
Uopfordret anmeldelse
Needed two chairs the information was…
Needed two chairs the information was good and we were able to try out chairs
14. juli 2025
Who new buying a chair would be enjoyable.
Quote from my Mum in law ‘I shall never forget this day’
And that’s because of the patient care and attention from Collette in the Poole store
Collette, made sure that the chair we purchased had the right, healthy fit. Had the professional ability to know and the caring nature to be patient and understand.
Thank you Collette - we all very much appreciate your help
19. juli 2025
Uopfordret anmeldelse
We were very impressed with the…
We were very impressed with the attention and atmosphere in the Bournemouth store. Mary was patient, friendly and professional during our visit. Her help was invaluable in helping us to chose the best sofa and chair to suit us both.
The interior of the store is very nice.
Would have liked to have seen the outside decor improved as it might put off customers coming in.
8. juli 2025
Uopfordret anmeldelse
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Slightly disappointed
The sales assistant was helpful but I felt rushed. Also the fabric I chose was only available in the tiny swatch in the book, and I was told it wasn't used on any products in store or online, or in the catalogue. At the end of the purchase the assistant handed me my receipt with an attached check sheet which the assistant is supposed to go through with the buyer, but she had already ticked them all off despite not going through several of the points with me - one of which was the 7 point seating assessment. I was a little disappointed that this was all so rushed. I just hope my chair lives up to expectations.
25. juni 2025
Besvarelse fra HSL Chairs - Poole/Bournemouth
*Update*
Good morning Diane,
Thank you for speaking with me this morning and thank you for your very helpful and constructive feedback.
As a family run business, HSL endeavour to provide a 5* service to all of our customers and we are always keen to improve where this has fallen short.
Kind regards.
Simon Watson
Customer Care Team Leader
Good evening Diane.
Thank you for your review.
We appreciate your feedback on your in store experience and I am sorry the service felt rushed.
You have provided me with enough information for me to look into this further.
I will update you within the next 24 hours.
Kind Regards.
Simon Watson
Customer Care Team Leader
Great welcome
Great welcome. Professional advice. Good range of options. Clear guidance. Appreciated that no pressure to buy and understanding of price constraints.
6. juni 2025
5* Service
From start to finish, it’s been 5* service. Found staff in the shop patient and helpful. And delivery guys Wayne and Andy were helpful, efficient and careful. Nothing was too much for all your staff. Thank you HSL
16. juni 2025
Uopfordret anmeldelse
Great Staff!
Excellent range of products and Andrea was extremely helpful, patient and knowledgeable. Good biscuits!!
12. juni 2025
Uopfordret anmeldelse
Poole store is a great place....
Warm welcome from Andrea at your Poole / Bournemouth store on arrival. Plenty of opportunity to test various optional seats. Sound advice on how to choose a correct chair. Good approach to achieving a mutually acceptable price for a full suite of furniture.
5. juni 2025
Uopfordret anmeldelse
Staff are very helpful.
25. maj 2025
We visited the poole showroom recently…
We visited the poole showroom recently to view the sofas, although we purchased a sofa , we found it rather a hectic experience even though we we had an
appointment, as there was a family with there grandmother !
This is the third purchase we have made with HSL and
have been pleased so far .
24. maj 2025
It's good to see before you buy.
The lady who dealt with my purchase was very helpful and ensured in her opinion I had chosen a suitable chair that fitted my body shape.
24. maj 2025
Totally recommend HSL in Branksome, Poole
Mum and I visited the HSL store in Branksome, Poole to have a look around and ordered two settees! From the moment we stepped into the store we were given a very warm welcome. Emma and Andrea were super helpful and knowledgable. We felt very well looked after and Mum is now excited for the arrival of her new settees.
29. maj 2025
Uopfordret anmeldelse
We had heard of HSL and know people who…buying a chair at HSL.
We had heard of HSL and know people who were your customers. We went to HSL Branksome and were dealt with by Colette. Not pushy, just let us wander and try. Made us a coffee. Very easy to deal with. Answered all our questions without trailing off into reams of chit chat. Very pleasant person.
23. april 2025
Uopfordret anmeldelse
I took my elderly not well mother to…
I took my elderly not well mother to the Poole site to purchase arm chair, we were greeted by the 2 ladies working the Sunday shift, both lovely and very friendly, then Emma helped us out, she showed us round the showroom and showed mum the options which were exactly what she needed for her situation. Emma was great, very friendly, professional and delivered a great service. Mums looking for to the delivery of her new chair.
1. juni 2025
Uopfordret anmeldelse
correction to star rating…
Please note that i made an error when writing my early review at the end of May. I applied a one star. IT SHOULD HAVE A 5 Star.The service at Poole/Bournemouth store was most evcellent and i am very happy with the outcome. The matter was corrected later.
19. maj 2025
Uopfordret anmeldelse
Amazing customer service
I visited the Poole branch and was met with a warm welcome from Andrea, whose customer service was outstanding. Andrea was extremely helpful and also knowledgeable about the specific chair I was looking for. HSL even deliver to the Isle of Wight… I can’t wait for my new chair to arrive.
19. maj 2025
Uopfordret anmeldelse
Chair delivery
Jason and Ashley delivered our chairs. They were friendly, cheerful and proficient. They put everything together and demonstrated how to work the recliner. It was a smooth, positive experience.
We have had an excellent service from HSL from the show room to the delivery. Thank you.
22. maj 2025
Uopfordret anmeldelse
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