Excellent customer service,Brad the salesman went out of his way to help, put my elderly aunt at ease, no pushy sales, just good honest advice. Delivery was prompt, called to say on the way, the two... Se mere
Lokation
Skift lokationNo. 1 The Works, WS13 6UY Lichfield, GB
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Se, hvad kunderne siger
I was met by Carole who asked me what I needed; I explained that I was down sizing to an apartment. I said that I would prefer Ercol as the maker, I was given an in-depth review of the products on sh... Se mere
We are very impressed with our rise and recliner chairs and with HSL’s services.Carol at Lichfield HSL expertly and considerate guided us through our options during the sales process with no pressure... Se mere
The sales staff made us feel at home, providing excellent service, and making sure we were comfortable with every step from entry to shop to exit. Every possibility was explained to us and absolutel... Se mere
Virksomhedsoplysninger
Om HSL Chairs - Lichfield
Skrevet af virksomheden
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Skrevet af virksomheden
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Kontaktoplysninger
No. 1 The Works, WS13 6UY, Lichfield, Storbritannien
4,8
Fremragende
111 anmeldelser
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Excellence Personified 😃😃
From day one when my wife and myself visited your showroom in Litchfield and were shown pleasant helpful assistance without being overpowering we have been more than satisfied. When we made the order for our Italian made two seater settee we were advised that it could take 14-15 weeks until we received it, in actual fact it arrived almost three weeks early which was wonderful. Then we were contacted by phone and advised that we would be given a time slot the day before and then on the delivery day the driver would contact us again with a more precise delivery time which is exactly what happened. The driver and his colleague removed all the packaging outside and then very carefully carried the sections of the settee into the house and set it up and allowed us to test the working of the settee before he left. We can say that the item of furniture we have received is a beautiful piece of furniture and is extremely comfortable. The delivery men were two very pleasant and friendly people and I would like to say that they and your sales staff at Lichfield reflect extremely well on your company as a whole. We would have no hesitation whatsoever in recommending you to anyone. Thank you so much for everything
With Best Regards,
David and Pam Freeman.
25. juli 2025
Uopfordret anmeldelse
Great service by your staff and being…
Great service by your staff and being very helpfull during our time at your HSL Lichfield store.
6. juli 2025
Excellent customer service throughout
My wife loves her HSL recliner, exceptional comfort and support for her back injury, looks good too.
chose a Stressless swivel for myself which I also love.
Had a few issues over delivery but the local branch, customer service and the delivery guys jumped through hoops to keep us happy. Sometimes things can go a bit wrong but it is the way the company responds and the HSL family went over and beyond. Thank you all. Thoroughly recommend!
11. juli 2025
Uopfordret anmeldelse
Friendly and efficient service…
The friendliness of the two ladies who served us. Very knowledgeable and hospitable. Had tea and biscuits. Made us feel at ease and let me sit in the chair which I had chosen a few weeks before, as long as I needed to. Never felt rushed at all or pushed into buying it.
24. juni 2025
Uopfordret anmeldelse
We were well looked after by the very…
We were well looked after by the very friendly team. Everything was made clear to us. My mum was able to try all recliners in the store and decide on her favourite. No faults at all.
9. juni 2025
Uopfordret anmeldelse
Very helpful ,experienced staff
Very helpful ,experienced staff. No pressure, just advice and assistance at all stages from our initial query up to purchase.
30. maj 2025
Excellent service
Excellent service from Fallen in the Lichfield branch, she explained everything to my mum in detail and took time to go through everything. The chair was delivered, installed and demonstrated. The service was second to none. I fully recommend HSL
24. april 2025
Uopfordret anmeldelse
Superb service from Carole
Carole who served us went above and beyond to inform and support our decision making.
11. maj 2025
Great Service
Many thanks for great service, quality chairs from HSL, we highly recommend you and your team.
Mr & Mrs Ellis
24. april 2025
Uopfordret anmeldelse
Good experience.
We were greeted and made to feel welcome by the 2 lady assistants.
They gave us general information about the different chairs available and were very helpful when we asked for specifics.
The ladies were also patient as my wife did change her mind a couple of times about which chair and fabric she wanted.
It was a pleasure to be dealt with, in such an attentive manner.
7. april 2025
We were served by Sheila
We were served by Sheila - found her exceptional pleasant and extremely helpful and answered all our concerns Very relaxing purchase
10. april 2025
Excellent customer service
The assistants made my husband and I very welcome, including our aging dog as it was too warm to leave him in the car. The assistant who helped us listened to what we did and didn't want and then guided us to what turned out to be perfect. 2 riser recliners, a 2 seater sofa and an armchair. When I wasn't too sure on colourways she made suggestions which again turned out to be a perfect choice. We even had a coffee and biscuit. Well done ladies. As we haven't yet taken delivery of said items I can't comment on that. Well done HSL ladies@
5. april 2025
we were assisted by Falon at the…
we were assisted by Falon at the Lichfield branch. She was polite, knowledgeable and helpful with our choice of chairs. We went back to confirm our purchase and were helped by Carol, who was also very pleasant and professional. All in all it was a very good experience.
16. april 2025
Uopfordret anmeldelse
STAFF HELP AND KNOWLEDGE
3. april 2025
Excellent service
Excellent service and advice from the lady who served us.
Highly recommend HSL Lichfield.
2. april 2025
Good choice of chairs and fabrics to…
Good choice of chairs and fabrics to choose from. Although not many samples kept in store ordered ones came within one or two days
26. marts 2025
Very helpful & went through everything…
Very helpful & went through everything we need rd to know
22. marts 2025
Excellent
On entering building to viewing chairs all done with excellent and helpful staff.
Good choice of furniture. Time to try out chairs not rushed. Explained every level of buying.
4. april 2025
Uopfordret anmeldelse
Great Chair and service.
Very good customer service, very attentive in Lichfield.Delivery service excellent, very obliging.
Great chair very pleased.
31. marts 2025
Uopfordret anmeldelse
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