My order was not fulfilled properly. When I pushed back, I got sarcasm and no accountability from this company. Will never use them again.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
They have amazing customer service, and an even better product. Their frames and lenses were a great price. Plus, hot take here, they seem like better quality than my Raybands which I'm replacing. Sh... Se mere
I looked for a good quality titanium frame and came across hpglasses website. I wasn't sure whether this is a legit business. Lison served me well, she answered all my question but i still worried i w... Se mere
I ordered a pair of frames and lenses from this company without knowing what to expect. The frame has a high quality build and are as described on the website. The lenses are made of optical res... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
HITOMI PLANET stands for the planet of the eyes. Use the brightest eyes to explore and discover the splendor of life. Discover the breathtaking wonders of life with HITOMI PLANET, where the brightest eyes are your window to explore.
Kontaktoplysninger
Tianhe District, 510665, GuangZhou, Kina
- +8613590644500
- hello@hpglasses.com
- hpglasses.com
4,2
God
27 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Andre kiggede også på
Frame is designed well and didn't feel…
Frame is designed well and didn't feel like it would fall apart easily
28. april 2026
My order was not fulfilled properly
My order was not fulfilled properly. When I pushed back, I got sarcasm and no accountability from this company. Will never use them again.
23. april 2026
Besvarelse fra Hpglasses
We can only try to accept your unreasonable behavior and unwillingness to understand.
We strive to improve our service quality and attempted to communicate and explain that you did not select prescription lenses or submit prescription information when placing your order; you only purchased eyeglass frames. However, you refused to accept your mistake and insisted that you had submitted a prescription. We were then forced to issue an unconditional refund and bear all losses, yet we received such an aggressive review.
To be honest
To be honest, I didn't like that frame; although it's made of titanium, it's very delicate and doesn't support the prescription lens well.
27. marts 2026
Besvarelse fra Hpglasses
It's a thin, semi-rimless pair of glasses, which may not be able to support your high-prescription lenses.
olive acetate frames
frames came in on time and in good quality, you can contact the store on Instagram, and they reply and help out
9. marts 2026
Thye are simply amazing!
The site is easy to use and navigate. The products are well priced and gorgeous. The quality of the glasses is amazing and I love the styles they offer. If they have questions on your order they(an actual person) will actually email you and get it sorted or verify if that is what you actually wanted or if it was a mistake. The service is great and products are amazing I reomend.
3. marts 2026
Nice service for customization and…
Nice service for customization and quality product - 100% satisfied
7. februar 2026
Really good service and some great…
Really good service and some great choices. The model i wanted wasnt in stock but they upgraded me to my second choice which was more expensive at no extra cost. Product was packaged well and the generic lenses i ordered are top quality too.
20. marts 2026
Uopfordret anmeldelse
It was worth the wait
They have amazing customer service, and an even better product. Their frames and lenses were a great price. Plus, hot take here, they seem like better quality than my Raybands which I'm replacing. Shipping took a long as they said it would. They even answered some of my questions during lunar new year.
29. januar 2026
The store provided great service and good product quality
The store provided great service, and the staff were very helpful. The glasses are also good quality, and I’m sure I’ll buy again in the future.
20. januar 2026
All my glasses are beautiful I order…
All my glasses are beautiful I order new ones all the time lol I’m lowkey addicted cuz it’s so cheap and good quality
19. januar 2026
No issue at all!
No issue at all! Smooth experience with great communication. Went above and beyond.
8. december 2025
Ordered three pairs of glasses and I am…
Ordered three pairs of glasses and I am very happy with the quality and service. The glasses are well made and high quality. They included the proof that the lenses were Zeiss. Web site chat is an actual person and very responsive, helping me through the ordering process and getting the lens type and PD correctly entered. For a fraction of the price I was able to get glasses similar to designs that would cost well over $500 each. It took me about two weeks to get the order but the savings and quality made it worth the wait
5. december 2025
Very helpful service
Very helpful service. And answered all of my questions. Glasses were also great.
4. december 2025
slow delivery
13. oktober 2025
Amazing!!!
21. september 2025
Great quality and lens are extra nice
Great quality and lens are extra nice. Highly recommended!!
5. september 2025
Great communication about the order
Great customer service and cool frames. Super happy with the communication
6. august 2025
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.