hoyoverse.com Anmeldelser 

You disappointing asses ruined my ps5 account I thought for once my ass would get my mobile data to my ps5 data for genshin so I can play it for once without my phone over heating but no you guys suck at a game so badly you cant fathom how to let me try and fix my ps5 account without your dumbass unlinked rule and now I cant play genshin or honkai without restarting or my phone overheating and storage being so shit it slows my stuff down!!!!

Hoyoverse gives no consideration for its fans. They come up with the same cheap ideas to the point even an archon feels like a boring basic regular character. They use the same form for every girl outfit because they are too afraid to give them a new foundation. Hoyoverse should not be allergic to giving a girl pants or clothes that actually fit the weather they are living in. Its to the point even the girls have shorts and long socks in the teaser. I saw the new trailer for Snezhnaya and although the outfits for the characters were mediocre at best they have the same look just different characters with the short skirt in the front, chest showing, and shoulders showing. Its disappointing because this is a multibillion dollar company that can animate long dresses and pants. They have no problem when it comes to covering up the males when it comes to cold environment and then when it comes to the women they are half naked. All we want is just for them to dress like the region they are inspired off.

Company is insanely greedy, little improvement, zero listening to players, PITIFUL pull economy, keeps shoving their casual Wonderland nonsense on players.

As of Nod Krai, characters only work with other select characters so your pulls mean even less. Just switch to Wuthering Waves, Genshin is done.

No skip button, bloated dialogue, they waste your time and money and add friction to everything to frustrate you into spending.

i play genshin impact now for a while and it does make alot of fun. i gladly spend money on that game. more people should think like that. some player complain about hoyoverse not updating the game. i know, that is tons of work to create anything for the game and that it takes years of time to get it done. people are not aware of that. just wait and see i would say here. and dont stop spending money, they deserve it!

ass website, cant change email

I had a disappointing experience with HoYoverse's user agreement. Here are a few clauses that every user should be aware of:

1. One‑sided changes: The terms can be amended at any time without prior notice; continued use is treated as acceptance.
2. Arbitration & class action ban: You waive your right to a jury trial and cannot participate in class actions – all disputes go to confidential individual arbitration.
3. Liability cap: Damages are capped at just USD 500 (or three months of payments), which is unreasonably low.
4. Perpetual license to your content: You grant a royalty‑free, irrevocable license to any content you post, which survives account closure.

I strongly encourage everyone to visit the official HoYoverse website and read their Terms of Service before spending time or money on this platform. Judge for yourself whether these terms are fair.

This company have become so greedy. Especially in genhsin with low rewards, the huge amount of space the game requires, and the fact they ignore all player feedback. This company needs to fix this because it disgusting behavior, not everyone can afford to drop a thousand dollars on a stupid gacha game.

Horrible company that does not care about its own characters unless their little girls

greed greed greed sahur

It's an incredibly greedy company that exploits players and doesn't value them. They treat us like gods to make money, even though they previously said they didn't care about money. They're lying. The weapons banner is just exploitation; it's the only company that does this. The trophies aren't valuable, and the character banners are from the 90s. They're thieves.

Absolutely incompetent. You want to change your email address, contact customer support, provide all the requested information, and then they ask for screen recordings of the process where additional email addresses can be seen. Especially after already providing all the details, the statement “to better understand the issue” is ridiculous. I already documented and demonstrated the problem with screenshots.

They don't care about there customers and are just greedy devs who do anything to make u spend money with giving u nothing in return

Worst support experience ever.
My account got hacked and even after providing UID, payment proof, old screenshots and PC specs they still rejected my recovery form. It feels like they don't even read the information you send.
Really disappointing support for such a big company.

Title: The Death of Narrative Integrity: Why Cognosphere (HoYoverse) is Failing its Most Loyal Players
As a dedicated consumer and a member of a community of over 1,100 active players, I am writing this formal review to express deep dissatisfaction with the current direction of narrative development under COGNOSPHERE PTE. LTD. Specifically, the "Luna" story arc has manifested a catastrophic failure in logical consistency, world-building, and character integrity, rendering the experience "trash" for anyone valuing intellectual depth.

1. The Violation of Established Laws: The "Divine Marrow" Paradox The most egregious flaw lies in the treatment of the Moon Sisters and Dottore. Within the established lore of Luna I and II, it was explicitly stated that Dottore—the second of the Fatui Harbingers—successfully extracted the "Divine Marrow" or the vital essence of these ancient deities. By the very definition of the game’s biological and magical systems, these entities should be "hollow shells," devoid of any residual power or consciousness.

However, the writers chose to bypass this fundamental law by allowing these "gutted" goddesses to share power with Columbina. From a logical standpoint, this is an insult to the player’s intelligence. It is a "System Logic Failure." If the essence is gone, the power source is non-existent. This "retcon" or retroactive adjustment of rules simply to facilitate a dramatic moment is the hallmark of lazy, incompetent writing.

2. The "Nerfing" of Antagonist Intelligence Dottore is characterized as a cold, calculating genius with the power to manipulate time. Yet, during the climax of the Luna arc, he is portrayed as inexplicably passive. Despite having the capability to utilize "Time-Stop" to neutralize threats, he merely stands as a bystander while the plot unfolds in favor of Columbina. This "Character Assassination" of a top-tier antagonist serves only to "buff" a new character for marketing purposes. When a developer sacrifices a character’s IQ to serve a forced plot, they destroy the stakes of the entire universe.

3. The "Wibu-Buffing" Tropes and the Collapse of Physical Constraints Columbina’s sudden ascension is the pinnacle of "bad writing 101." The narrative itself establishes that her physical vessel cannot withstand the lunar energy—she admits it herself. However, through a convenient, cliché "power of will" or "wibu-style" awakening, she overcomes these physical limits without any scientific or magical explanation. This "Power of Nakama" trope is a cheap solution that ignores the high-concept sci-fi and fantasy rules Teyvat was built upon.

4. The Economic Implications of Narrative Fraud Players invest time and money into this product based on the quality of its world-building. When Cognosphere advertises a complex, lore-driven world but delivers a self-contradictory script, it borders on "False Advertising." The inconsistency between character descriptions and their actual in-game narrative performance devalues the "digital goods" we purchase. This is not just a creative misstep; it is a breach of the unspoken contract between the developer and the consumer.

5. Conclusion: A Demand for Accountability The Luna update represents a "trash" script that prioritizes short-term hype over long-term narrative integrity. We, as a community, refuse to accept this "forced plot" and "buff bẩn" culture. We demand that COGNOSPHERE PTE. LTD. acknowledge these logical fallacies, rework the narrative contradictions, and provide compensation for the degraded quality of the user experience.

If the developer continues to treat its lore as disposable and its players as mindless consumers, the decline of the brand is inevitable. We value logic. We value consistency. We value a world that respects its own rules.

Great game creator company that don't force you to put your bank account in red to play their games even if they make it attractive to pay for characters the quality is there and the choice remain yours

This company has the worst writers for their stories. It’s insane how poor their storytelling is; not to mention the rampant power creep in all of their games, where anything you get becomes basically useless in the next patch.

They genuinely do not give a single f**. For weeks now I've been unable to change my account's linked Email. No matter what device I used or how if I used their website or in game I can't change the email. And they've done nothing to fix it. I'VE ALSO HAD MULTIPLE OF MY ACCOUNTS BRICKED FOR NO REASON AND THEY HAVE DONE NOTHING TO RESOLVE THE ISSUE FOR LITERAL MONTHS.

The personification of greed. Its like when they started up, their main goal was to be as greedy as possible. They use subtle manipulation to get you to spend money. If they were up front about it, it wouldn't be so bad, but they hide small changes to increase microtransations and give you rewards to distract you from the changes. A company who seems to be determined to replace their soul with the dedication to greed.

I had several purchases made on my account that I didn’t authorize. Xbox support investigated and issued full refunds, confirming they weren’t my fault.

However, HoYoverse has now placed my account in a negative balance and refuses to lift it — despite the proof I’ve submitted. They keep sending copy-paste responses, ignoring my requests for escalation or a manual review.
I’ve never made a purchase in Genshin before, and now I’m being asked to repay money for currency I didn’t even mean to receive, let alone spend. This has been an exhausting, unfair experience for a player who’s tried everything to resolve things the right way.

Hoyoverse customer service is the absolute worst group of people I have ever had the displeasure of dealing with. If you have the slightest issue that falls outside of their prerecorded script then they will absolutely refuse to help you in any way (even if you give them a possible solution).