Howden Anmeldelser 188

We ordered a middle of the price kitchen from howdens . We went and paid in full a week before our fitter was coming to fit the kitchen . When it got delivered they delivered the wrong kitchen which was the Cheapest version of the one we ordered. Luckily our fitter who is top notch noticed this mistake and contacted the company who said NO they had delivered the one we ordered even though its quite clear on the order form and receipt that this was not the case . It took 2 hrs to sort THEIR mistake out , but then they tried to say we hadn't paid for the flooring even though once again on the invoice and receipt it stated paid in full . So to me it looks like it WASN'T a genuine mistake we obviously can't prove this but you can be sure we won't be using them again. We are just lucky we had a great fitter who was very good at his job and noticed what had happened and made sure they put it right . So in my opinion we won't be using this company again and if you are looking for a kitchen use someone else .......

So... Howdens closed their depots on 24th March when there was no need to, presumably to pick up the government (taxpayer-)funded furlough payments, leaving loads of self-employed tradesmen totally stuffed and unable to keep working.Now they say they are re-opening and expect us all to be thankful and come flocking back. What's changed Howdens? If you thought you had to close on 24/3 why have you re-opened now because government advice is still exactly the same as it was then. Couldn't be because cash is getting bit tight and your suppliers are knocking on the door, could it? As far as I'm concerned Howdens can go jump. My local independent supplier has kept going throughout so that's where my future business will be going

I used the online design service with Howdens for our upcoming extension. Jim Walton was extremely helpful with the design service. He responded to emails quickly, was polite and followed our explanations exactly. Thanks for making the process so easy.

Absolutely fantastic service from Alan Shepherd from waay up North who picked up my online enquiry. He was dealing with enquires from all over the country during lockdown. Despite us being based in Cornwall and him not benefiting from ‘the sale’ he produced the most amazing design plan for our project. Fingers crossed that the rest of the project goes as smoothly!
Thanks Alan.

Great thanks to Gav bittel and Rich Owens @ Houghton le spring We love our kitchen and the service to get it was great too. Super helpful and friendly even though we had a small budget we still got exactly what we wanted - and more!
It was great to have the 3D images to imagine our new kitchen in the space as we were renovating and replacing the kitchen. Which made the experience even better.

Ordered kitchen from John manager at Howdens on Hillgate Stockport. Everything went perfectly and at a great price. Would defo use them again service second to none. Also the fitter Andy and his team were brilliant.
Cheers all

Anita Venables came highly recommended and we wouldn’t hesitate to pass the recommendation on. Great ideas including to suit our budget, really bought the project together with her help, advice and patience!!

Brilliant service in the Llangefni store. Bought 2 kitchens in the last 2 months brilliant quality.

Professional help and advice throughout From Simon Baker. Jason has helped design the kitchen using his vast experience with my blank canvas. Both willing to answer any questions and no hard sell. Would recommend, plus great products to suit my budget

Very pleased with the service on planning by Tom Hansford , choice available Colours, quality excellent etc. Pleased to accepting amendments, providing plans so you could check properly on the most effective amount of cabinets and appliances etc. They were more than happy to wait until we had the fitter who was self employed so had to wait 5 months as we knew how good his work was , Now finished look great.
Overall price was very acceptable including fitting . Most items delivered on the first day of work, other items followed as we had plenty of room to store, Had to chase for one item Neff gas hob to arrive when we wanted it. Excellent all round as the local dept in TOTTON Southampton was only a short distance from our home .

Great company to deal with, staff are very polite and are very kind. They are incredibly knowledgeable and efficient, I would highly recommend them. Well done the team at Devizes.

Before Christmas we fitted a Howdens Fairford kitchen, the cupboards and drawers are good quality and the kitchen looks lovely. We chose Howdens over other local stores as their units are a good price for the quality and we did not want to spend a fortune. I had been deliberating over the style and colour of the units and worktops for several months and paid several visits to their showroom in Amesbury. Sarah and her team were extremely helpful and patient letting us borrow doors and sample worktops to take home to view in situ. The staff in the Amesbury store are always happy and friendly and there was never any pressure to make a purchase. They quoted for several different layout options which we received promptly by email. Once ordered the units were delivered promptly by an extremely friendly delivery team, a damaged unit was exchanged the same day and we were able to return a couple of pieces we did not use for a refund. Many thanks to Sarah, James, Kerry and the rest of this hard working team, I love my new kitchen!

Planning simple and straightforward but..
We had just partial delivery first time and then the second time.We put back installation.When fitting started it became clear we still had parts missing.The fitter and I visited Howdens depot at least three times a day to collect missing parts.Howdens did try and find missing parts.at least two cars were sent to Whitehaven for collection.The oven package was opened on the last day and the top deeply dented.This had to be replaced that day ..spent a fortune on fuel .The wall units were longer on the plan and different base unit found to meet the plan and line up eye level units.
Howdens staff did actually resolve issues..fitter very stoic but it must have added at least an extra day to fitting due to querying misdeliveries an design issues and negotiating immediate replacement.A bit if a nightmare.
Thank heavens for the fitter...without his perseverance not sure how we would have resolved.I spent most of my time collecting items and returning misdelivered three units.
In the end...kitchen does look and seem fine.Check the order and chase undelivered parts..this fitting could have been a disaster.At no time did I receive an apology or offer of compensation for the complete shambles and time I spent in the car to overcome their organisational failures

Absolutely abhorrent service from Howdens in Arnold Nottingham, never seen anything like it. They completely messed up the design of our kitchen to the point where the designer had to be sacked as a result. The measurements were incorrect, we had multiple additional parts that had to be returned, parts that’s didn’t fit resulting in the kitchen having to be rearranged. Months down the line this has resulted in rework, additional work plus additional time and costs. The way Howdens has dealt with this is complete, total and utter nonchalance. Though they have admitted their designer was at fault, no compensation, goodwill gesture or even an apology has been offered, their defence is that too much time has passed and the designer is no longer with the company - completely unacceptable as whether he’s still with the company or not he was operating on their behalf at the time and did a shoddy job.

DO NOT, I repeat DO NOT use Howdens unless you want poor design, absolutely appalling service and a complete lack of care if something goes wrong. I understand they engage with builders and tradesmen more so than end customers but whoever you engage with, customer experience is paramount, regardless. And the end customer has the deal with the effects of poor design and poor after care. Absolutely appalling service, you should be ashamed!

Matt and the delivery team at Howden in Basingstoke were really helpful and professional with my kitchen order.. Excellent customer service!

I am contractor and when a client chooses a Howdens Kitchen it fills me with joy, because I uses the West Norwood branch and I know that if there are any problems all I have to do is make a phone call or pop in and the problem will be sorted.
Unlike having to deal with the likes of Ikea or B + Q

I had a kitchen designed by mateo at the Brigg branch,it was exactly what we wanted,the design worked brilliantly and it's been installed and looks exactly how it was designed with no hassle at all. Myself and my wife would highly recommend howdens and especially the brigg branch, mateo was amazing and thank you so much it will make our Christmas.

OMG amazing service start to finish nothing was a problem start to finish. Talk about working as a team....Staff at willenhall have full filled a dream for my parents which I could have not done by myself...Sophie was the kitchen designer who I have to say was amazing taking into every little detail and more in designing the perfect kitchen even with the language barrier for my mum...SOphie was not pushing for a sale at all, just wanted my mum and dad to have the perfect kitchen hassle free....Then there was Roise again amazing every time you visit the branch she had a smile on her face and very welcoming to see u, nothing too much hassle....Matt who arranged delivery and collection was amazing working with your timetable to deliver and collect...and off course not leaving out the deliver person whose name I don,t know...amazing friendly delivery service sooo much to deliver when u purchase a kitchen and only one person to deliver who was amazing, smile with a service....to the manager of willenhall branch u have amazing team who work as a team..this team have delivered the amazing service they are a credit to the company...Thank u again to all of the staff at Willenhall branch

Absolutely shocking service from once again Howdens Splott Cardiff. Have spent around £1200 on doors and kitchen accessories from the Newport Branch and have also collected a sink from the Splott branch previously which btw I make a card payment for at the branch but when I got sent down to the Splott branch today from Newport to collect doors which was paid for previously, when I asked James after he finished vaping behind the counter who btw has a stinking attitude and was not helpful at all, I asked if I could make a extra order for 3 handles and was told I could only purchase from the Newport branch??? When I told James that I purchased a sink two weeks ago I was then told with attitude that he isn’t aloud to carry out the purchase for the extra handles regardless what I purchased from the branch two weeks ago??? I didn’t even get the chance to see if he could match a Wren kitchen price as I left due to his attitude.. Will continue with my purchase from Wren.

We have just had our new kitchen installed ; we were advised by friends and neighbours to use Howdens. We went to our nearer branch at Park Royal and were looked after by the manager, Will.He was very good, very efficient and very friendly. He came back a few times to our house to make sure he had the right measurements and we were happy with his advice. Nothing seemed too much for him; he took notes of the few special requests I made and the result is beautiful. the builders Matmar which were brilliant, thought the elements were of good quality.I strongly advise anyone to go to Howdens and speak to Will