Hoverboardusa 

Was great for the first few weeks. Then the axles pretty much broke or something so the tires sit on the fenders and won’t move. My son is 7 years and weighs 46lbs. He is devastated this happened and he can’t ride it anymore because it was his favorite toy and was on it nonstop. Wouldn’t be a problem if customer service would have answered any of my emails or calls. Also now their main phone now said out of service. I have not been able to get ahold of customer service and have been trying for weeks. Not too sure what’s going on but feel they should stand behind their product and customer service.

I have tried multiple times to contact the company. There is no working phone number and now you can no long purchase from their website. All I need is a replacement charger and some instruction on how to realign the board.

Hoverboard stopped working after only a few uses. It was a Christmas gift for my son and it wasnt cheap. Customer service is terrible with no phone number to call and they dont respond to their contact email

My sons hover board has stopped working after 3 times of use. I have sent in the required information and pictures twice for the warranty and I have not received any correspondence from this company. I have tried to email the company again and still no correspondence.

Hover board did not even last 90 days. Completed form to return within warranty period. No response. Called number it is no longer working. Emailed numerous times and no response. So much for trying to buy products made in the USA. Don’t recommend this company. Sad 12 year old.

We bought three hoverboards for my children and niece for Christmas(which this company was recommendation from my brother in law due to buying his son one for his birthday) long story short one of the boards started beeping when turned on but will not stop(which my brother n laws son’s is doing the same thing now) still being in warranty I contact the company and they asked for pictures asked me to send the board back which was no big deal except I was responsible for send the board back which was super crazy because being that it’s in warranty I did not expect to have to spend another 53.00 to be shipped back) once I emailed hoverboard USA letting them know I sent the board to them I never received a respond I emailed a few times and still no response I even tried calling and there number was disconnected at one point and their website was even down durning this time as well, at this point I was very frustrated I was out a hoverboard and over 300.00 I decided to get on BBB and look at reviews from this company (boy was I surprised story after story of simular stories as mine) I decided to post my story and within 2 hours the company emails back saying the hoverboard will be shipped back to me by next week.. I responded back asking what was wrong with the hoverboard? No response.. the hoverboard came Back and they sent it back the same way I sent it to them non fixed and still beeping..

What a waste of money and time. I will never buy anything from this company again!

Can not contact company. Phone number doesn't work, can't get a response via email. Hoverboard not working. Terrible customer service. Had no problem taking our money.

Hoverboard batter stopped charging after a few months of use.

Brought it as a gift , it stop working with in a week, hbusa sent a new charger and it didn't work now. I'm awaiting on a status report, I now have no hover board and no refund they have no direct contact number either

They don't return emails. The phone number they had, has been disconnected. When I got through to them a month ago, they said I needed to email them and no one replies to them. I purchased for my Grandson, and he hasn't ever even been able to use it. Do not purchase from them.

Cheryl Caudle or Pudding please give me the email and contact name you have from HoverBoard. I have been calling and emailing since Jan 14 to get repair on my grandsons Hoverboard we bought him for Christmas. if they respond to an email, the response is another question. 2 responses in 6 wks. Thank you in advance for your response.

DO NOT ORDER FROM THIS COMPANY!

We purchased 2 hover boards as a Christmas gift for our kids.To begin with, we received one that was not the model we paid for (lower grade). The other one, the front light on one side didn't work. I emailed and called for 2 weeks before they just sent me a return label in my email. I sent both back, after emailing and explaining both situations. We sent them back, just today got the SAME, INCORRECT model and haven't seen the second board yet.

We have called, emailed, every single day with no response. The phone number listed on their website is NEVER answered and will not allow to leave a message. It continues to say they're closed or with another customer, but will not allow a message to be left.

I AM SO FED UP WITH THIS COMPANY and we spent a LOT of money on 2 boards. HORRID CUSTOMER SERVICE.

My kids got these hover boards for Christmas & it’s less than 2 months old & not working already! Contacted the company via email multiple times & no response!

My son loves his Hoverboard! Great quality. I highly recommend this company.

I purchased 2 hoverboards for my grandsons for Christmas. They loved them. One of them, however, stopped balancing and moving after 2 months. The lights go on but that's it. I contacted Hoverboard USA through their website but have yet to receive a response. So I tried calling the phone number I found online. The recorded message says they are not accepting calls and you can't leave a message. This doesn't even come close to quality customer service!

I purchased 2 hoverboards from hoverboardusa for Christmas 2018. I can't get them repaired, they do not answer email properly or with any related info, and you can not reach their support by phone. Just try it yourself and see! 888-207-0090

I would not even give one star! Customer service phone number hangs up on you. Email responses are few words and don’t address my problem. Ordered for Xmas and it same with wrong charger apparently, had to wait weeks to get new charger which didn’t work. Had to go threw crap to get ahold of this company who finally sent me return label for them to inspect it. Two weeks later got back with note saying three replaced battery and gave new charger. Now it sounds like whole insides are broke. Been two weeks of trying to get someone to talk to me and no success! It’s been two months and my son still has a broken hover board! And new charger gets hotter than hell. Horrible company!

Hoverboards do not work and no one will help me return them.

HOVERBOARD HAS A GREAT CUSTOMER SERVICE DEPT! WE HAD A PROBLEM WITH THE POWER BUTTON STAYING ON & WE SENT IT BACK TO THEM & THEY FIXED IT IMMEDIATELY!!! IT WORKS GREAT NOW! THANK YOU HOVERBOARD!