Housr Anmeldelser 

The call with Calvin was extremely helpful, he was happy to help and allowed me to fully explain the situation. He explained the next steps clearly and provided reassurance that the issue would be solved. Great customer service.

STILL waiting on a refund from MONTHS ago £500 worse off DO NOT USE THIS COMPANY

Agreed a package for gas, electric and broadband in a student flat. Gas and electric account was setup fine, but to date there have been three no shows when appointments have been arranged for a broadband engineer to attend. When I called after the first two missed appointments I was told that an engineer would attend a week and a half later between 1 and 6, but again no show with no communication as to why. The person I spoke to in customer services didn't seem to have much knowledge about why an engineer even had to attend.
With the new term underway there are now 3 students left without broadband for study.
Could've had this all setup and working months ago if we'd just arranged broadband directly with the ISP.
Response to emails is slow if there is any at all.
I would strongly advise you avoid this company, just want out now, but suspect they will claim full payment to cancel despite them not honouring their end of the deal.

Had a call with callum. It was very quick and effiecent to organise the details and get set up.

Horrible experience.
Moving in has been made extremely stressful for no reason.
On the 4th of Septmeber We signed up for a date for our broadband to be installed on the 8th of September. We got an email saying we had been booked in and will be contacted on the 8th with our tracking. On the 8th we did not receive the email, and after being on hold for over 40 minutes, they said that they had changed our broadband and will have to wait a further two weeks for them to provide another date. Two weeks later, we are told we will have to wait until the 24th September to get connected. As university students, this is extremely inconvenient, as we have tight deadlines that we need to meet. Customer service has been extremely slow in responding to our calls and emails. I've had three different bill package companies during my time at uni and this is by far the worst. Go anywhere else. They take your money without providing the promised service. I've raised several formal complaints with the support team and have been ignored. Terrible company. Your money is better elsewhere.

Callum helped me out massively. Great communication and explanation making the process smooth and simple. Thank you :)

They really helped with the issue I had, whilst still offering competetive rates and exchanges for me. The team remained friendly and helpful throughout. Thank you!

Reduced our broadband speed from 1000mbps to 220mbps without communicating with me, delayed my broadband installation without communicating with me, whilst charging me the same rate for far worse broadband 455% worse broadband to be exact. Done this with ZERO communication.

I'm not long into my tenancy and housr has been nothing but a source of immense stress.

They will contact random members of the house rather than me, the person who set up the contract or even better all of us; today they called two random tenants who are both yet to even move in: to offer a free smart meter that I and the rest of the tenants would never consent to.

App was totally unusable until we contacted customer support which took weeks to reply.

Failed to contact the water billing company so I was met with a lovely several hundred pound bill in my name, never got a response from customer support!

Gave us a "mystery reading" of the electricity meter in the app that far exceeds the actual reading on the box and won't allow us to submit our real ones.

I spoke with Callum Hoser and he made me change my energy provider and offered me an amazing bundle that I switched to. He was very helpful and enthusiastic so it was a no brainer.

Really helpful and great communication, thankyou

Customer service

Very useful information, good contact with everyone!

Callum was really informative over the phone and answered all the questions I asked him

Their prices are extortionate and incredibly expensive against the other competition and they cut me off without any warning and made no effort to contact me about arranging payment plans, and stuff like that. The lack of communication is terrible and now they're wanting to take me to court for a service I never received.

Housr rates were the best on the market and so quick and easy to set up!
We had one slight issue but it didn’t fault the experience at all as we had Callum helping us. He got everything sorted and kept us updated every step of the way. He made the experience so quick and easy! Thank you Callum!

Great customer experience. Dealt with a customer support representative called Carter who was helpful

Really Loved and Trusted Housr from the beginning. The Package they provided and The service they have given me is unbelievable. Because other providers were after money. And Housr were after Customers need. I would choose Housr Always.

Carter was really helpful and got me set up
In no time 👍🏻

Really good communication throughout setting up my bills package. Would recommend to all students