Hot Tubs Oxfordshire Anmeldelser 

160
TrustScore 5 ud af 5

4,9

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

This was my second year of hiring a hot tub through Hot Tubs Oxfordshire and there’s several reasons I didn’t look anywhere else; Their service is absolutely first rate - You really feel cared for a... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Ross from Hot Tubs Oxford has been servicing and cleaning our hot tub for some time now, and we couldn’t recommend him more highly. He comes out quarterly, driving an impressive 2.5 hours each way to... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Booked our first hot tub service, full flush and clean with Hot Tubs Oxfordshire, could not fault anything. The 3 guys that did the work , Kieran Dave & Jake were superb , great knowledge, friendly an... Se mere

Bedømt til 5 ud af 5 stjerner

From our first visit to Kenny & Carla's showroom in Bicester to installation, everything was catered for without any issues. The service is second to none from a couple who are as passionate about... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Boblebadsbutik
  2. Reparation af boblebade
  3. Saunabutik

Skrevet af virksomheden

At Hot Tubs Oxfordshire, we believe that wellbeing starts at home. Our award-winning, family-run business has built a reputation for helping homeowners create luxury outdoor spaces with premium hot tubs, swim spas, saunas, steam rooms, and ice baths. We’re proud to be recognised as one of the UK’s leading names in hydrotherapy and outdoor living. Our Bicester showroom was designed to offer a calm, welcoming experience that feels more like a boutique than a warehouse – a place where you can explore our products at your own pace, with friendly expert advice always on hand. From first enquiry to installation and beyond, our concierge-style service ensures you’re supported every step of the way. We don’t compete on price – instead, we focus on quality, reliability, and making ownership effortless and enjoyable. Our dedicated service team also provides ongoing maintenance, repairs, and aftercare, so you can relax knowing you’re in safe hands. Whether you’re looking to improve your health, create more family time, or add a touch of luxury to your garden, we’re here to make it happen.


Kontaktoplysninger

4,9

Fremragende

TrustScore 5 ud af 5

160 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,9

Alle anmeldelser

(160)

2 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Such a friendly

Such a friendly, professional company. Highly recommend this company if your looking for a hot tub. Such a helpful team, nothing is any trouble they are brilliant. We recently had our hot tub serviced and I wanted a few extra bits doing, they said no problem we can do that today for you. Fantastic service. Thank you so much. Clare siggers

14. april 2022
Uopfordret anmeldelse
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Besvarelse fra Hot Tubs Oxfordshire

Hello Clare, Thank you so much for taking the time to share your experience at Hot Tubs Oxfordshire, We take pride in knowing our customers are happy with the service we provide. We aim to always go over and above for our customers so it's great that your review reflects our mission. Your review means a lot, thank you for being a long standing customer of ours :)

Bedømt til 5 ud af 5 stjerner

Best company I have dealt with in a long time! Amazing!

I honestly cannot speak highly enough of this company. Not only do they offer bespoke and amazing quality hot tubs plus services, but they are outstanding at customer service. We were in quite a difficult situation to get a hot tub fitted for a certain time, and to say they went above and beyond to make it happen for us despite constant challenges getting in the way, would be an understatement. Carla in particular is not only amazing at what she does, and is brilliant at communication, but she really went out of her way to make this as smooth as possible for us. Kenny and his team set up the hot tub in the pouring rain over two days, no complaints and did an amazing job. We even had trouble with timings for getting it filled as we weren't going to be at the property and they once again, went above and beyond and did more than perhaps another company would have to ensure we got it filled for the timeframe we needed. If you need a hot tub, these are your people. The price is beyond fair for the service and specialised knowledge you get with Hot Tubs Oxfordshire, and the crew are brilliant. 10/10!

4. marts 2022
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Besvarelse fra Hot Tubs Oxfordshire

Thank you for this Fantastic review Erin about our business and its services. It gives our team and I great pleasure to know that we have given you a brilliant experience. This is our mission, and it drives us every day! We are extremely grateful that you've taken the time to share such positive feedback and we'll be sure to continue this great service for all your aftercare needs. See you soon, thanks again, Team HTO :)

Bedømt til 5 ud af 5 stjerner

Excellent communication, efficient service

Excellent communication right from the start over phone and email with Kenny, all the staff were very knowledgeable, and we were able to book in a service very quickly. On the day of the service, Kieran and Paul were very friendly, worked quickly and efficiently, and left no mess behind. They took time to educate me on how to look after the hot tub, which chemicals to use/how/when etc. I can't rate them high enough, very happy and would highly recommend. Also appreciated that they didn't try and sell me anything that I didn't need, but worked with what I already had. Thanks guys!

9. februar 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Friendly and efficient quarterly…

Friendly and efficient quarterly service from Phil. Highly recommended.

12. januar 2022
Uopfordret anmeldelse
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Besvarelse fra Hot Tubs Oxfordshire

Thanks for sharing your 5 star rating Graham! It's been our pleasure delivering a great service to you and continuing to offer you our ongoing maintenance service :) Phil in our team is excellent, we'll pass on your kind words!

Bedømt til 5 ud af 5 stjerner

Great service from Carla and the team

Great service from Carla and the team. We were first time buyers, but the whole process from start to finish was fantastic. Advice given and they are always there to help.
Would 100% recommend this family run business.

31. december 2021
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Bedømt til 5 ud af 5 stjerner

Really helpful team - Moving Hot Tub

Really helpful team. I had bought my hot tub elsewhere however they still provided a team to help deliver it and move it into place. One of them even gave great advice about setting it up and looking after it. really great team

22. december 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Reliable and consistent service

As a company we've used Hot Tubs Oxfordshire a few times now to troubleshoot issues with clients hot tubs/swim spas and their service has always been top notch.
Most recently we asked them to repair a persistent leak on a swim spa for a long standing customer of ours, they were out within 48 hours and the problem solved. Phil who attended got great praise from our client and we are so very grateful she was looked after so well. We have every confidence in Hot Tubs Oxfordshire! Thank you team!

13. december 2021
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Bedømt til 5 ud af 5 stjerner

Amazing service from a wonderful family run business

What started out as purely just a bit of fun and a long over due treat with us hiring a hot tub for a long weekend, evolved to us taking a trip to the Hot Tubs Oxfordshire showroom out of curiosity. We loved using the hot tub and pretty much as soon as we got chatting to Carla we got the bug and knew it was an investment that we wanted to make. Carla’s patience, knowledge and expertise was amazing, she took the time to get to know exactly what we were looking for, giving us all the features and benefits, pro’s and cons which was invaluable as it was such a mine field for us! The showroom had such a variety of tubs and it was so useful to help us decide what we wanted and what we didn’t. The wet test confirmed that the Marquis Spirit was the one for us, with it only being the two of us looking for that quality tub with outstanding hydrotherapy benefit. The installation was seamless, thanks so much to Paul and Kieran who installed the tub in the absolute pouring rain and cold. We really appreciated the time that Kieran took during installation to go over all of the maintenance and chemical side of things, we refer to our notes often and so far things are ticking over beautifully. We also have the peace of mind that Carla, Kenny and Team are on hand to answer and questions or help with any problems in the future. Thanks again to everyone at Hot Tubs Oxfordshire, highly recommended.

17. november 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great Service!

It is not often these days you get great service from start to finish. From our initial visit to the showroom to installation everything was perfect. Carla took time to understand our families needs including those of our disabled son. Our tub arrived when promised and installation by Paul and Kieran went smoothly.
We can't recommend Hot tubs Oxfordshire highly enough.

31. oktober 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Outstanding service from start to finish!!!

I highly recommend this company if you want a hot tub this is the place to be looking!!. The service i have received from Carla,Kenny and the team has been absolutely outstanding!!. They are always at the end of the phone with lots of support and help. When we first walked in Carla,Kenny and the team gave us such a warm welcome and was Fantastic with the kids when they wanted to sit in the hot tubs to try them out. We never felt pushed into buying anything we looked at all the hot tubs they had to offer they all looked absolutely amazing. We brought a Marquis hot tub and that is a luxury bit of kit we have it’s amazing. We have had ours for a month now and are still learning how to do all the chemicals but what I love is how Carla,Kenny and the team are always there on the phone to help and support you to get it all right. The service we have received from them and are still receiving is absolutely outstanding!!. I cannot thank you enough for helping us choose the right hot tub. When Kenny and Kieran brought the hot tub to be installed they were fantastic and very professional and listened to where I wanted it. They stayed with us most the day telling us and showing us Everything we needed to know about the hot tub they asked if we had any questions we wanted answering and said as they left if you need us for anything please call. I cannot express enough at how amazing Carla,Kenny and the team are!! So if ur looking for a hot tub this is the place to be looking !!!

5. oktober 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Fantastic service. A new hot tub in just 1 week!!

When our old hot tub broke I reached out to Carla and Kenny and they worked overtime to help us get a replacement in place. Amazingly they turned it all around in less than a week!! The installation went smoothly and as a result we had some extremely happy kids over the half term holiday!!

It is a great company to deal with and they always go the extra mile to make sure you have everything that you need. I can highly recommend them and we are extremely happy with the Hot Tub they recommended.

Thanks again Carla and Kenny and the team at Hot Tubs Oxfordshire.

2. oktober 2021
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Besvarelse fra Hot Tubs Oxfordshire

Hi Andrew, thank you so much for taking the time to leave this wonderful review of our service from start to finish! We always aim to go above and beyond, making it our priority to put customers first. Thank you for choosing us as your Hot Tub Company!

Bedømt til 5 ud af 5 stjerner

Couldn’t recommend highly enough!

We couldn’t recommend Hot Tubs Oxfordshire highly enough!
From start to finish Carla, Kenny and their team have guided us through the process of finally owning our own hot tub, with their exceptional knowledge, advice and support. We had no idea what particular hot tub we were looking for and thanks to Carla’s time and incredible knowledge we found the perfect one that complemented our whole family. The Marquis was great for our growing family who varied so much in height- The Marquis provided seats that varied in height too so was absolutely perfect!
Carla patiently showed us around different hot tub styles, allowing us to try them to find the best fit.
The installation ran perfectly smooth and the team were fantastic throughout. We really appreciated all the time Kieran took explaining how to maintain the hot tub and answering any questions we had.
Thank you so much to Carla, Kenny and their team- we are over the moon with our hot tub!

15. september 2021
Uopfordret anmeldelse
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Besvarelse fra Hot Tubs Oxfordshire

Thank you so much for your kind words, Jenny. We really appreciate you taking the time out to share your experience with us — it’s great your feedback affirms our mission to offer not only fantastic products but to really take the time with our customers to get the right product for them. We're delighted to hear you've had such a great experience, it's always our top priory. We will look forward to seeing you again in the future! :)

Bedømt til 5 ud af 5 stjerner

Hot tub relocation - Brill

Kieran and Paul were great for my hot tub relocation, really helpful and arrived with an approach to find solutions.
Very happy with the service and would recommend them.

5. september 2021
Uopfordret anmeldelse
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Besvarelse fra Hot Tubs Oxfordshire

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.

Bedømt til 5 ud af 5 stjerner

A superior Spa product and service!

A fantastic Spa accompanied by superior delivery and after-sale service.

We Ordered a Spa around Christmas 2020 from Hot Tubs Oxfordshire. The building it was for had not been completed by the delivery time, a couple of short months later, despite this, they easily accommodated the new completion date with no extra charges or issues.

The product was delivered and setup with no stress and showing a good deal of experience from all three company members, especially with the informative presentation afterwards.

The Spa has been used a great deal since it was delivered and setup, over the last 6 months. It works without fault and looks perfect - it definitely adds the 'wow factor' to the Garden space. It also serves as an excellent rehabilitation pool for one of the family members, who is enjoying it very much.

The Spa we ordered seats 6-7 with added comfort room. It is used at least 3-5 times weekly and takes little to no effort to take care of. The water is tested 1-2 hours before each use and has required very little additives (of which, was supplied at delivery).

We now look forward to using the Spa at every opportunity, it is a very welcome relief from C-19 to be able to come home and use the Spa in the comfort of those you trust without worry or fears for safety.

Thank you very much Hot Tubs Oxfordshire!

12. august 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

We could not be happier with our…

We could not be happier with our experience with these guys, I had 100s of questions and was going backwards and forwards for a while before making a decision, no pushy sales tactics, just helpful and a great service from beginning to end! We are so pleased with our hot tub! The best decision we made!

22. april 2021
Uopfordret anmeldelse
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Besvarelse fra Hot Tubs Oxfordshire

Wow Hannah, this review is incredible! We are delighted to hear you've had such a wonderful experience with us! We’re glad you've mentioned that you took the time to do your research and ask lots of questions as this really is crucial to hot tub happiness! It's been our pleasure so thank you so much for your business 😃 Enjoy every moment in your new Marquis V84L!

Bedømt til 5 ud af 5 stjerner

Booked our first hot tub service

Booked our first hot tub service, full flush and clean with Hot Tubs Oxfordshire, could not fault anything. The 3 guys that did the work , Kieran Dave & Jake were superb , great knowledge, friendly and nothing was too much trouble. They explained all the work they were doing and we will definitely be signing up to go on the service plan ready for next years service.... highly recommended THANKS

17. april 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

A brilliant company!

A brilliant company that I’d definitely recommend. Kenny and Carla are both so knowledgeable, helpful and efficient. All emails were responded to straight away and our hot tub was in within weeks. We are over the moon with it and I wouldn’t buy from anywhere else.

8. april 2021
Uopfordret anmeldelse
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Besvarelse fra Hot Tubs Oxfordshire

Francesca thanks so much for leaving us such a wonderful review. We are thrilled that you are over the moon with your new Marquis Hot Tub. We knew you would be! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day so thanks again for your kind words and we look forward to being here for all your hot tub needs 🥰

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