They went from a tool you could use very affordably to penny-pinching every little feature. It's crazy how slimey they are, making you spend hundreds of dollars a month for arbitrary limits (eg. h... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Probably the worst product i have used in recent history. I was an advocate of the product 5 years ago. Until resigning up resently to see that it has fallen into the endless in app upgrade cycle ev... Se mere
So, I've been using Hotjar for a while now, and it's been pretty cool to get some helpful insights into how our website is doing. It's definitely been useful for understanding what our users are up... Se mere
They erased 1 year of recordings, they removed all my settings & setups, they toke all the money, they are definitely not recommended to any professional business or agency. Very slow & unprofession... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Hotjar's Behavior Analytics software makes it easy to go beyond traditional web analytics and understand what users are really doing on your site. - Better understand user behavior - Make the right changes - Improve UX & improve conversions
Kontaktoplysninger
1,6
Dårlig
58 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
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Does not always work
Using this app to record the visitors at my website. Unfortunately, most of the sessions are not recorded, whatever the settings are saved.. Moved to another provider recently and will try HotJar again in the future if these issues will be fixed.
3. september 2020
Uopfordret anmeldelse
Great tool for my team
Maybe I need to try the other companies to compare but our team loves it. It has helped us tweak a few things to better our conversions. Still using the trial version. No issues. We’ve been using it for about 6 months now. To each his own but we love it.
30. august 2020
Uopfordret anmeldelse
Very limited trial period with them
Very limited trial period with them. Software is bogus. Crazy Egg is way better and also FullStory. It seems they are trying to compete in a market where there are tons of other better players. I have also noticed that the browser is really slow when I have used Hotjar vs when I used Crazy Egg. I am currently using CrazyEgg and love it. Hotjar initially thought that there were no competitors in the market when they were founded except for Google Analytics.
7. august 2020
Uopfordret anmeldelse
Condescending to say the least !
hotjar.recruitee.com
Condescending patronizing attitudes, …rude and ill-mannered staff.
27. juli 2020
Uopfordret anmeldelse
Very poor customer service and sales…
Very poor customer service and sales team. If you are looking for an enterprise agreement, Hotjar does not allow you to trial their service. I've been going around in circles with the support team for a week now. As a customer for 7 years, I've reached the end of my tether with them following other poor support cases and a number of system outages.
3. marts 2020
Uopfordret anmeldelse
Not impressed with their free trial
Not impressed with their free trial. Seems to only give you access to a few features
12. december 2019
Uopfordret anmeldelse
Good service But their free trial is…
Good service But their free trial is very limited
28. november 2019
Uopfordret anmeldelse
In comparison to fullstory
In comparison to fullstory, it has better UX and more features.
But its pricing is high, especially for starters.
It will be better if it can give more recording in the trial.
26. november 2019
Uopfordret anmeldelse
Great software
Great software, only thing that could be improved is they quality and smoothness of the mouse movement in recordings
15. november 2019
Uopfordret anmeldelse
Great service with multiple features
Great service with multiple features, but website load speed increases too much
30. september 2019
Uopfordret anmeldelse
I've just installed the tool into my…
I've just installed the tool into my WebShop and reviewing customer interaction I can see places where the customer struggles, in my case the DropDown menu root element is not clickable, and have to click on the sub item, I can see customers abandoning the shop as they don't know that they have to click on the sub menu. This fix will obviously increase the conversion of the website. I love this tool already.
22. september 2019
Uopfordret anmeldelse
I got to know great insights about my…
I got to know great insights about my website.
15. september 2019
Uopfordret anmeldelse
I love this software.
8. juli 2019
Uopfordret anmeldelse
Better than other SaaS solutions!
My experience with Hotjar has been smoothsailing. Unlike other SaaS, I feel I am getting great value out of Hotjar.
24. juni 2019
Uopfordret anmeldelse
They erased 1 year of recordings
They erased 1 year of recordings, they removed all my settings & setups, they toke all the money, they are definitely not recommended to any professional business or agency. Very slow & unprofessional support, they simply don't know their product.
They will take your money, your effort & nothing will return. they will leave you with real loses and they don't care about you.
3. februar 2019
Uopfordret anmeldelse
Pretty good service
Pretty good service! The new features such as forms is pretty sleak.
12. september 2018
Uopfordret anmeldelse
Great tool and quite easy to setup up
Great tool and quite easy to setup up. A lot of nice features are available. I personally use heatmaps and polls
8. januar 2018
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.