Horus Music Anmeldelser 

281
TrustScore 3.5 ud af 5

3,4

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I have dealt with so many distributors in the last 4 to 6 but since the time I started working with Horus Music had best experience, I had best experience. I have been in touch with Hina & Aditya and... Se mere

Bedømt til 2 ud af 5 stjerner

Delayed payments and payment processing errors are becoming all too frequent. The support team seemingly do their best, but I suspect mismanagement of the company overall. Blame is often passed, but s... Se mere

Bedømt til 1 ud af 5 stjerner

No royalties this month as well, at this point I’m not even shocked, now they are coming up with some bullshit excuse about PayPal not processing royalties. Give me my money Don’t use HORUS

Bedømt til 5 ud af 5 stjerner

Horus Music in England gets the Job done. Their trained staff of Music Industry Veterans are second to none, and are among the "Elite" in the Music World. If you are trying to figure out which Music D... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Distributionsservice
  2. Hobbyforretning
  3. Musikmanagement og -promotion
  4. Musikforlægger
  5. Musikbutik

Skrevet af virksomheden

Ready to go global? Music Distribution and Artist and Label services company delivering your music to over 100 digital platforms around the globe including Spotify, Apple Music, Amazon, Tidal and much more. Dedicated to supporting independent artists and labels with our superior customer support service.


Kontaktoplysninger

3,4

Middel

TrustScore 3.5 ud af 5

281 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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3,4

Alle anmeldelser

(281)

21 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Amazing experience

Amazing experience with these guys. They know what they are doing and my music is online in very quick time. Cannot fault any part of the service.

27. juli 2021
Uopfordret anmeldelse
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Besvarelse fra Horus Music

Hi DJ Smithy, thank you so much for taking the time to leave your review, we appreciate it. Great to see your track doing so well; a summer banger in my opinion.

Bedømt til 1 ud af 5 stjerner

Unexceptable distribution practices and attitude

This is an updated review, Horus music keeps flagging my review here to take it down, despite the fact their original reply broke privacy laws and was removed by Trustpilot itself. Their reaction also included a number of untrue statements and this update comes about a year after a whole saga of awful dealings. My dealings with Horus music have been disgraceful from a customer point of view. I had one release that went smoothly, the second was rejected for baseless reasons, multiple times, they refused to refund me, it went up fine with another more prominent music distributor, anyone can find my music: Limnetic Villains on all platforms, they claimed it was rejected at first because they did not want to put it through the Youtube ID tag process in case it contained samples (I explained twice it did not and resubmitted it) it was then rejected because they claimed it was overloading, clipping and distorted, I found this ridiculous, as it wasn't, and, isn't - it is up on all the major platforms. Horus still to this day have not paid me the small amount of money they owe me from streams, they accused me personally of a host of frankly insane things in their previous reply to my original review, their reply was eventually removed. They flagged the original review recently because I said I believed they were falsely advertising, as I did not receive unlimited distribution and had to request the one album I did distribute with them to be removed off their service. I believe their handling of my situation to be utterly shambolic and I reported them to the UK Trading Standards. I would not use their 'service' ever again. They claimed unlimited distribution and this was not my experience. I would advise anyone thinking of using Horus music to use a different distributor. I am sure this updated review will be flagged or responded to in a tasteless manor, however I have all the e-mail correspondence and screenshots of the entire saga, so I am well able to back up my claims.

26. juli 2021
Bedømt til 1 ud af 5 stjerner

Music taken down & dashboard disciple

Hello, Everyone I have been with Horus Music over 1 year I never had a problem with them until now I received several emails on July 1st 2021 said the request for music including videos has been taken down and I was completely confused at first because I just recently had paid for my yearly fee, so I assume that they probably did not see the fee that was paid I sent a email over to them and I noticed no response back from them about this issue then I try to log into my dashboard account and I noticed it was disabled ( I went to something similar to this with KVZ MUSIC ) WHICH I HAD TO GET MY ENTERTAINMENT LAWYER ON BOARD AND COMES TO FIND OUT THEY KEPT ALL MY MUSIC ARTISTS REVENUE INCLUDING MINE eventually things got straightened out they claim it was a error and paid us through PayPal this is the reason why we move over to Horus Music I hope and pray this is not the case I cannot speak for everybody else situation.

3. juli 2021
Horus Music-logo

Besvarelse fra Horus Music

When you are caught artificially streaming in an attempt to gain a higher income and dilute royalties from hard working artists that are doing all they can, you cannot be surprised when your account is terminated without notice. Our contract is very clear and we have sent warning emails making it clear the platforms will not tolerate artists artificially streaming. When they catch this, like they did with your tracks, they take down your content and then inform us, legally obliging us to issue a take down for all your content across all platforms. The best way to avoid this is to not try and game the system and fraudulently keep playing your music in hopes you will get more money than what you truly deserve.

Bedømt til 1 ud af 5 stjerner

Bad Experience

I paid nick over 400 pounds, only to have nick refer to a termination clause which he alleges gives him the right to terminate contracts at his discretion and take down vevo videos which he had been paid handsomely to distribute online.

I allege that Horus's termination of the contracts is totally unfair, and I allege that it his his way of avoiding answering questions about streaming data and ownership rights to my music.

He took down about 20+l Vevo videos, so that they were offline, broke all the corresponding social media links to them, even though he had been paid to distribute them, and i allege unlawfully terminated the contracts to distribute the music videos while keeping the money i had paid him.

He had many excuses, things like termination clauses which he alleges allows him to escape his contractual obligations at his discretion, and keep your money.

Also what he alleges is indemnity against any legal costs he incurs, even if they arise through defending himself against his own unlawful acts (i.e. if you take him to court because of him refusing to fulfil his contractual obligations, then even if he loses, he allegedly claims an indemnity for his costs of defending himself). This is a threat that he states even though i explicitly told him I have no intention of taking him to court, and tried to find a mutual resolve which was not possible.

Generally, I am dissatisfied by the services provided by Horus music, as the videos i paid him to distribute are offline and he has kept the payments for distribution, along with issued various allegations which all ultimately end up costing more money in the process.

==================
HORUS' REPLY
==================

Dear Horus, i read your reply addressed to Ryan. I dont know who you are referring to, but I am not Ryan. Perhaps you have this feedback confused with someone else you have performed the same tactics on. I was not abusive to your staff as you allege, and have always conducted correspondence in writing, never on the phone as alleged. in my emails I just asked questions about abnormalities in the reports.

I have merely pointed out my understanding of the matter, in legal terms, with particular regard as to what I believe are unlawful acts on your part.

This includes the unfair use of termination agreements while keeping all payments to you, while taking down all my Music, along with a refusal to explain why my Artist ownership of the musical works was set to 0% on videos, with other contributors appearing on my works who I had never even heard of.

At the end of the day, the music videos Horus was paid to distribute are all offline, and Nick has pocketed the money he was paid to distribute the same.

The reports and figures stated my ownership was 0% and the hundreds of thousands of streams the videos received earned a meagre 8 pence according to his reports. This lead me to question whether he had taken the effort to properly negotiate distribution agreements with streaming platforms.

There were many abnormalities arising when i dealt with this company, and they faced replies of deflection and excuse and what i believe are unlawful ways for Horus to escape from answering questions about the detail of their distribution services, or providing theservice they had agreed to.

The MD of Horus who for the above matters, really caused disappointment and had a negative impact on my musical art. Rather than have clear logical explanations things in the reports just did not add up.

The dispute with Horus took my focus from producing Music, and that was what i was most upset about. The way it detracted from something i am passionate about, which since changing distributor i have been able to focus on.

22. juni 2021
Horus Music-logo

Besvarelse fra Horus Music

It is unfortunate when people such as Ryan here writes an inaccurate review and hides behind false names. You have to wonder why! The user's account was terminated as he was abusive to staff. We have a zero tolerance to rude, aggressive and threatening behaviour which was seen from his telephone calls, that we have recorded. As he admins in this review, he only earned 8p. Over a period of several weeks, the staff tolerated threatening calls and spent hours explaining his royalties to him but he seemed to think he earned over 10,000GBP; his deluded and misguided assertions where wrong. Ryan was even sent a copy of the original store reports so he could see exactly himself that the accounting was 100% correct, but apparently even the platforms are wrong. You just cannot help some people.

Bedømt til 5 ud af 5 stjerner

Great Distributors, with excellent support and add on services

Hi, this is Aditya from Nivid
We've been using Horus Music to distribute our music and I have to say that their support is spectacular. They are very quick to process requests and most queries are resolved within a few hours. The team of Malini, Chandrika and Robert along with the rest of the staff is doing a wonderful job.

As an artist, we hope to reach a wide audience when we release new music. Horus Music provides an Add on Playlisting service for artists and labels distributing music through them. This has been instrumental in having our music featured on playlists by Apple Music, JioSaavn, Boomplay and Humgama. Without their support, it would have had been tough to get our music featured and really cut through the noise percolating the digital space. This makes us effectively reach a wide and a global audience.

I would recommend anybody looking for a distributor to sign up with Horus Music.

18. juni 2021
Uopfordret anmeldelse
Horus Music-logo

Besvarelse fra Horus Music

Hi Aditya,
Thank you so much for taking the team to leave your review, we really appreciate it. I will pass on your comments to the team who will be super excited to hear and I know they really appreciate the feed back.

Bedømt til 5 ud af 5 stjerner

First of all I'd like to call out to…

First of all I'd like to call out to Emily from support, she's replying faster than the Flash from the comicbooks himself!

It's really impressive how fast songs get approved/dissaproved (for respective reasons).

I am presenting a decent amount of artists from all over the world (we meet in pubs, meet new people/artists and try to gather publicity as much as possible from all around the world). That said, it's obviously that someone needs to take care of uploading artists, making sure they get seen, here is where I jump in mostly.

Uploading artists is a job on itself it seems and as said before, it's ridiculous how fast everything gets processed, to-the-point explanations why an upload has to be edited (no 2 weeks waiting before getting the result of the actual upload & to have it then denied... so you can upload it again and wait another 2 weeks..).

Support - top notch
Website/upload structure - it could be better, yes, however I got so tired of lack of support/decency on other distributors that literally the support waves away the small things.

Kind regards - Max

11. juni 2021
Uopfordret anmeldelse
Horus Music-logo

Besvarelse fra Horus Music

Thank you for taking the time to leave your review Den. Emily really appreciates being highlighted and the praise you have given. Thank you so much for doing that.

We understand that time is of the issue and when you have marketing in place, you don't have time to wait, things need to get done and sorted in readiness for the release date. That has been our ethos from day one and we continue to strive in making sure all our clients have the best possible service without delay.

You note the the upload structure could be better, I do agree and plans are in place to develop new ways of doing it. As with everything technical it takes time but there are lots of exciting planned changes on the way. Any feedback on the system is always welcome so please do send your thoughts to the team who will note and add feedback to the system tasks.

Bedømt til 5 ud af 5 stjerner

Highly recommended to all independent…

Highly recommended to all independent musicians. Just one thing I would suggest is that tracks should be distributed on Indian DSPs as well. That said, Horus music's fast distribution, client service, and free playlist service are the best in the game. I am personally satisfied.

10. juni 2021
Uopfordret anmeldelse
Horus Music-logo

Besvarelse fra Horus Music

Thank you for your review.

We are in agreement 100% with you re Indian platforms, but we have suspended and terminated in a couple of instances sending your music to them as they were not accounting and when we did get the details, they were trying to not pay. We will not allow partners to act in such a dishonest manner, profiting from your music. Until they start becoming professional and give us the protections we demand we will not renew contracts as your music is far too important and we don't believe they should be allowed to profit from your hard work and not compensate you accordingly.

Bedømt til 5 ud af 5 stjerner

Great Start!

I'm still early in the process with Horus Music, and hiring them as my digital distributor, but will say is that so far, the experience has been great!

Customer response time to my very first email/list of questions was within an hour, and almost instantly on reply.

Another big win, is that they actually have a customer support phone number! Huge!!!

I had a list of about 10 questions I wanted answers to before making my final decisions. And I very much appreciate an actual conversation with a human being to solve things more quickly and interactively.

So upon calling Horus Music, after one brief automated prompt to choose the correct department, the phone was answered quickly by a woman named Rosa.

She was very warm and friendly, and answered all of my questions, one by one. I immediately felt welcomed and valued by Horus Music as a result. Moreover, in spite of the many questions, I never detected even a hint of impatience from her.

I've had the complete opposite experience with Ditto music, my former distributor. I'll save you the head ache of listening to the laundry list of BS I've gone through with them.

Back to Rosa and Horus. As mentioned, I'm very new to their service, but I did extensive research when looking for a new digital distributor and here are the main attractive bullet points.

-Price is highly competitive.
Only £20 annually for nearly unlimited songs/albums.
You keep 100% of royalties. They also have a flat, one time fee option for each album, if you prefer.

-CUSTOMER SERVICE! Actual humans. Great response time.

-200 plus stores, and strong reach in Asia, India, Africa

-a whole boatload of additional services (marketing, playlisting, PR, publishing, etc). You will pay for these services, but the prices seem reasonable, and the fact that they offer them, is amazing!

-In business since 2006. (Meaning, not likely to go out of business. Thus your music should stay online safely, and you wont lose play counts to a failed business)

The only downside I can see so far, and it's not even a big deal, is that the website and interface/artist dashboard is a bit old school.

Particularly the dashboard could be made a bit more user friendly, BUT, it still works. I was able to get my album uploaded and all the data plugged in without too many issues. And most importantly, when I encountered a setback, I quickly got the clarity needed from Rosa to keep the process rolling.

Thank you Rosa and thank you Horus Music! I'm very much looking forward to building this relationship and creating success together as time goes on!

Leonard Farmer III

8. juni 2021
Uopfordret anmeldelse
Horus Music-logo

Besvarelse fra Horus Music

Thank you so much for your really detailed review and also for your mention of Rosa, she really appreciates it.

I hear your comments re the dashboard and that is already undergoing a make over but I just cannot say when that will be released. Development takes a long time.

Bedømt til 5 ud af 5 stjerner

Horus Music is the best thing that…

Horus Music is the best thing that could ever happen to independent artists and indie labels in the history of music!!

#SteadyMuzikProductionInc #SteadyMuzikProduction #SteadyMuzik #SteadyWriterPublishing #Bronx #NYC
#Horus #Distribution.

4. juni 2021
Uopfordret anmeldelse
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Besvarelse fra Horus Music

Thank you so much for your great comments, we really appreciate it.

Bedømt til 5 ud af 5 stjerner

The Best...."Nuf Said"

I really do not know where to start praising these guys. I have never seen a company that works so relentlessly for the Artist. There are many distribution companies in the music industry, but there are only a very few who really studies and incorporates what the Artists truly needs when it comes to reaching out their music to the World. Horus Music is beyond an aggregator. They are beyond distribution. They are a one stop shop for the Artist especially the independent scene. Right from distribution, to promotion, to radio plugging, to marketing and to even their client management. When in grievances, their client management team is always very fast when to comes responding and resolving your query. I, as an artist have never felt alone but I have always felt warm and comfortable working with them. Horus Music, you will always have my support and If I can do everything to promote your name, I would do it blindly. I hope, wish and strive to continue doing business with you so that we both grow organically and parallely.

Thank you for Existing.Thank you for being there, for us Musicians. I salute you, I appreciate you.

Warmest Regards

Benson Chacko

27. maj 2021
Uopfordret anmeldelse
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Besvarelse fra Horus Music

Thank you for taking the time out of your busy schedule to leave this review. The team are grateful for your recognition of their hard work and dedication and are only too happy to help. We look forward to working with you more and wish you much success with your recent release. N.

Bedømt til 5 ud af 5 stjerner

Amazing Customer Service

The customer service team (and especially Emily Jackson) was super helpful in helping me get my release properly setup. This included going above and beyond their normal setup, as I had some issues/requests stemming from previous releases with another distributor. She was able to help me get these fixed, and make sure we had a solid album release. Thanks Emily and Horus Music!

26. maj 2021
Uopfordret anmeldelse
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Besvarelse fra Horus Music

Thank you so much for your review and kind comments. Emily was ecstatic to be mentioned and really appreciates your kind words. We wish you success with your album release and look forward to working with you further.

Bedømt til 5 ud af 5 stjerner

Incredible Customer Support

Excellent service and incredible customer support. To be able to speak to someone who knows their business inside out is priceless. All of my questions were answered and I felt that my hand was firmly held throughout the process. Very supportive and we cannot thank Rosa, Emily and Matt enough, utterly delighted, what a fabulous company Horus is an absolute gem.

18. maj 2021
Uopfordret anmeldelse
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Besvarelse fra Horus Music

Thank you for taking the time to leave your review and the praise for Rosa, Emily and Matt, it will be passed on; they will be delighted and appreciate it. N

Bedømt til 5 ud af 5 stjerner

So far, excellent

So far, my experience has been excellent. Quick support response time and no BS frozen account like I had with amuse.

8. april 2021
Uopfordret anmeldelse
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Besvarelse fra Horus Music

Thank you for your review. So pleased all has worked well for you and you have found the service quick, we appreciate that.

Bedømt til 5 ud af 5 stjerner

Rosa W set the new standard 🙌

Sometimes you want to feel like your having a real conversation but with results. Horus surprised me by offering that at every turn. But one of their staff really hit home she gave off a lovely rapport, giving me in detail stats and advice. She made me feel that she will personally look out for my best interest while I'm in business with Horus. Rosa W went far and beyond, in such little time, she created such a massive impact.

She left an impression that you rarely get the chance to boast about, she set a standard. 🙌

5. april 2021
Uopfordret anmeldelse
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Besvarelse fra Horus Music

Thank you for sharing your experience. You are right, at times a conversation is much easier, quicker and far more effective than back and forth via email. We recognise that and pride ourselves in being available on the phone to help. Your comments have been shared with Rosa who was over the moon. Thank you for taking the time to leave your comments and praise for Rosa, we really appreciate it.

Bedømt til 5 ud af 5 stjerner

Great service

Great service . Awesome. Super

1. april 2021
Uopfordret anmeldelse
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Besvarelse fra Horus Music

Thank you for leaving your review, we appreciate it.

Bedømt til 5 ud af 5 stjerner

Top notch service

Top notch service - fast in communication - prompt in payment. Just a little picky on releases but with the respective edits, your songs are online in no time!

24. marts 2021
Uopfordret anmeldelse
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Besvarelse fra Horus Music

Thank you so much for your review, we appreciate it.

We understand the frustration with sending releases back, but it's important when we deliver your music is goes out first time 100% correct otherwise it won't go online and will be slowed down by the platforms. We have always been this way and it because of this level of attention, that all our releases go online very quickly unlike our others who let through incorrect metadata and thus all releases get slowed down.

Bedømt til 5 ud af 5 stjerner

Excellent customer support

This is one of the best options for distributing music, especially in India. The services are quite faster and affordable than the other available options.

The customer support is amazing. They follow up quickly and ensure high customer satisfaction.

12. marts 2021
Uopfordret anmeldelse
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Besvarelse fra Horus Music

Thank you so much for your review, the team are really happy to read your compliments. N

Bedømt til 5 ud af 5 stjerner

Excellent for Independent artists

It is affordable, delivers to all popular stores and has amazing client support. Have been using their service for about two years and highly recommend it.

10. marts 2021
Uopfordret anmeldelse
Horus Music-logo

Besvarelse fra Horus Music

Thank you Rishik for taking the time to leave your review. We are still as excited to be working with you today as we were two years back and we are delighted with your review. Thank you so much. N

Bedømt til 5 ud af 5 stjerner

Horus Music is hands down one of the best music distribution services I have used

Horus Music is hands down one of the best music distribution services I have used. They are very quick to respond to any issues on email and super smooth to work with. Although at a slightly higher price point if using their one time distribution packages (which I did) but totally worth it. Totally recommend them for everybody and especially for people releasing music in the India market.

9. marts 2021
Uopfordret anmeldelse
Horus Music-logo

Besvarelse fra Horus Music

Dear Amogh, thank you very much for your review and recommendation. The team really appreciate your comments and honesty. N

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