⭐⭐⭐⭐⭐ Excellent service and a great experience from start to finish. The staff were very friendly, knowledgeable, and helpful, and they took the time to understand exactly what I needed. The serv... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The owner was very helpful and informative. He didnt try to oversell the bike. He also explained the latest laws about eBikes so that I dont accidentally break the law. At his shop I saw a variety of... Se mere
My son saw the Diez D10 on line, we went to look at it on a Saturday morning (in Brisbane)and my son tested the bike while the gentleman (forgot his name) explained everything about the components use... Se mere
I found Andy to be very helpful. His knowledge and willingingness to explain details of the bikes as well as offer alternatives/ suggestions even if its at less cost was most appreciated. Great valu... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Horaciobikes is an online bicycle shop based in Brisbane. Fast delivery nationwide and Free local delivery in most Great Brisbane regions. Our bicycles are proudly designed in Australia, fulfilling the outdoor needs of Australians with exceptional quality at unbeatable prices. We use renowned brands for our bicycle parts and undergo professional testing to ensure their quality, making our bicycles suitable for both beginners and experienced riders.
Kontaktoplysninger
Unit 3/22 Central Ct, 4118, Hillcrest, Australien
- info@horaciobikes.com.au
- horaciobikes.com.au
4,9
Fremragende
445 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great Bike
Great Bike
Excellent Interstate Delivery Service to Melbourne
Clear & Precise communication
19. marts 2025
Pretty good and decent bike build…
Pretty good and decent bike build quality. Would 100% recommend this shop to anyone that seeks a good electric mountain bike for a reasonable price.
20. marts 2025
Outstanding
Outstanding. Bike is superb, bought it for my husband last year and its SO lightweight, rides like a dream and the colour is really nice to look at. Shipping was fast too and easy to assemble. I'm purchasing a bike for myself from Horacio as we speak because we were so impressed with the first one. Not to mention the prices are very reasonable. Highly recommend! NOTE: The bike doesn't come with a kickstand but you can purchase one from them for $14 so make sure you do that!
28. marts 2025
Uopfordret anmeldelse
So glad to have found this bike shop!..
Purchased my first ever mountain bike at this store and i'm very glad to have made that decision. They were very approachable and accommodating, and i test drive few mountain bikes without feeling any pressure at all. The seller even entertained my small kids as i was choosing and testing different mountain bikes.. The bike is half the price compared to other bike shops but it looks and feel more than its price -great value for money indeed! Not overpriced. I used the pushbike for few days now and feel safe with it.
22. marts 2025
Everything you advertised was spot on…
Everything you advertised was spot on true and correct. That's rare to the extreme these days. I have already recommended you guys to several people, couple of friends and a few strangers when I'm out n about. Thank you.
31. januar 2025
Besvarelse fra Horaciobikes
Dear Warwick,
Thank you so much for the kind words and support—it truly means a lot to us. We're incredibly grateful for your recommendations and honoured by your trust. If there's ever anything we can help with, we’re always here for you. Wishing you many great rides ahead!
Best regards,
Horaciobikes Team
Pretty good
The delivery was very fast and the bike handles really well, more people should use this brand.
22. marts 2025
Uopfordret anmeldelse
Great customer service
Andy treated us really well. We were able to test the bike sizes to find the right one and bike arrived ready to ride. Thanks Andy.
27. februar 2025
got it earlier than expected
got it earlier than expected. quality products and value for money
26. februar 2025
The customer service is outstanding
The customer service is outstanding, from the moment I turned up for a test ride i was made to feel like they cared, to the delivery of my bike,I love my new bike, i have major health problems and need to exercise we live in a very hilly area the bike does it with ease highly recommend great service great price
4. marts 2025
Low quality
Bike is low quality. This is not the ebike I am expecting. The bike is noisy while driving. Only till 3 P which in the video is till 5
4. marts 2025
Besvarelse fra Horaciobikes
Hi Richard,
We take all feedback seriously and are committed to providing high-quality bikes. Quality is a top priority for us, and we’d love the opportunity to understand what went wrong. We have already contacted you. Please check your email and let us know how we can help! Your feedback is valuable, and we’re here to help!
Best regards,
HoracioBikes Team
----------------------------------Updated reply--------------------------------------------
Hi Richard,
Thanks for your update. We’re sorry to hear that the bike isn’t meeting your expectations. We have already reached out to you via email and would love to assist. Could you let us know exactly where the noise is coming from? It may be an installation issue, and our technicians are happy to guide you through troubleshooting or adjustments.
Regarding the assist levels, the model you purchased has 3-speed assist modes along with a push-assist mode. We have never advertised it as having 5 assist levels, so there may have been some confusion. If you have a reference, feel free to share it with us, and we’d be happy to clarify.
If you would like to solve the noise issue you mentioned, could you please check your email and get back to us—we’re here to help!
Best regards,
HoracioBikes Team
pleased with quality and service
pleased with quality and service, delivery charges could have been cheaper as requested to purchase 2 bikes
25. februar 2025
Quick enough to send out
Quick enough to send out, pity freight company took 5 days to get it to me. Quick to respond to a query to the service dept.
24. februar 2025
Besvarelse fra Horaciobikes
Hi Allison,
Thank you for your review! We’re glad you were happy with our quick dispatch. Your order was picked up by the carrier on Monday afternoon from our Brisbane warehouse, and by Friday morning, it arrived in Southwest Victoria.
We always hope for the fastest possible transit times, and we appreciate your patience. Your feedback is valuable, and we’ll continue working with the carriers to ensure a smooth delivery experience.
Enjoy your ride! 🚴♂️
Best regards,
HoracioBikes Team
Great bike but the downside was how…
Great bike but the downside was how long the shipping was
24. februar 2025
Besvarelse fra Horaciobikes
Hi Hunter,
Thank you for your review! We’re happy to hear you’re enjoying your bike. Your order was picked up by the carrier on Monday afternoon from our Brisbane warehouse and by the next morning, it had already arrived in NSW, which is a very fast transit time.
Unfortunately, the first delivery attempt was unsuccessful because Authority to Leave was not selected at checkout, meaning the carrier required a signature to complete the delivery. It seems they were unable to find someone available to sign, so they marked it as "no one in attendance." As a result, there was a delay while they attempted delivery again later.
We understand that waiting for a package can be frustrating, and we truly appreciate your patience. We will continue working with our shipping partners to provide the best experience possible.
Enjoy your ride! 🚴♂️
Best regards,
HoracioBikes Team
Excellent customer service
Excellent customer service! Went above and beyond to make sure the order was made and delivered on time.
18. februar 2025
Great all round
Lulu was so helpful and patient in answering my many questions. I'm not an online shopper so hesitant going online. The part i eventually ordered arrive promptly and safely. So summarizing - Great customer service; Great price; Great business which i will definitely go to again.
24. februar 2025
Super-duper happy with my E-MTB
Super-duper happy with my E-MTB. A huge thank you to Lulu and Andy. The customer service is amazing. Not only are they friendly and welcoming, they're very accommodating, took the time to answer all my 'newby' questions and clearly enjoy what they do. I highly recommended.
20. februar 2025
Dette er Trustpilot
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