Hopkinson CyclesAnmeldelser 

I needed to purchase an uprated cycle lock. After a bit of research, Hopkinsons Cycles came top of my list. They had the best price and good reviews. Their pricing was much better than other stores, the shipping was free, and also quick. Full marks, no problems. A great place to buy cycling equipment.

Once again, great service from Hopkinson Cycles! I find myself using them more and more for my biking needs .. very reasonably priced and extremely quick to get things despatched. I never find I'm waiting for them to get my goods on the move.
I like to think I'm supporting a real bike shop too.
When I come to upgrading my crank set and bottom bracket, I'll be checking out Hopkinson first!
Thanks, from a satisfied customer.

I bought a RockShox DIGITAL Shock / Fork Pump 300 PSI from this company thinking about is cheaper than everywhere else. I receive a completely different brand and the Shop accept return if the item is same. if receive completely different item how can I return what i did not receive ? because they have these video evidence which they never provided to me which confirm the item was right!!!! Very disappointed please do not buy from the seller. Adding up on their response the pump did not fit in the original packaging was mentioned in the first email and demonstrated in the pictures that was a clear sign the pump and the packaging did not match. On the email they call this situation ( they r not entertaining this more)rather helping customer. Even mention that individual is working from 15 years and have deal with 100s of false claims!!! Insulting customer

I ordered new tyres, the order was received and processed quickly. Tyres arrived this afternoon in perfect condition, Tyres are now fitted and look forward to putting lots of miles on them. Great service.

Competitive prices, and fast tracked delivery.Ordered Sunday, delivered Tuesday, excellent.

ordered a chain with 116 links on standard delivery.
arrived within 2 or 3 days after ordering.

ordered a light set on premium delivery, arrived within a day via royal mail.

contacted them about a couple of things, very prompt response.

both items travelled over 200miles

seem to have a good range of cycle accessories etc.

Will use again

Ordered a replacement SRAM X01 chain. Not only was it the best price but the shipping and communication was excellent. Will definitely buy from them again.

My son asked for 2 Oxford Aquatex bicycle covers for Christmas. The best price I found was at Hopkinsons. And the postage was free. It took a few days to arrive which was fine, I think there is an option to pay for next day delivery if you are in a hurry. Excellent price and service, will use again.

Easy to use website, very competitive prices and quick delivery of an excellent product - definitely recommended!

Good price on sram X01 chain and a tool, arrived in good time. Thanks 😁

Just to say Thank You!! For using Royal Mail. After having eBay use Yodel and 6 delivery’s all went to different address, I am so relieved you use Royal Mail, because they have never failed. It goes without saying l will use your service’s again with confidence. Thank you.

Class service. My own mistake, mistyped my address, meaning Royal Mail returned the original delivery. Quick communications with the team, made a new order that arrived in 48 hours, and they immediately returned my money from the first order. Would use again.

Great experience. The bearings were a good price. I made a mistake with the address and Hopkinson cycles (Nick) sort it out and got my delivery to me. You can’t ask for more. Thanks.

Ordered a Shimano casette express Thursday tea time, expected it early the next week. Arrived Sunday afternoon! And no mucking about with un-necessary pre-sealed plastic packaging, just old style cardboard and tape. Speed & common sense, I'll be back.

Great product and price .would buy from again thank you for prompt delivery and first class service in two days at the door.

Thanks
A. Partington

Great service and fast delivery. Thank you.

First time I have used Hopkinson cycles as they was good on price and the free standard delivery turned out to be next day - well impressed will definitely use them again.

Great value and customer service - I had an issue with my delivery which they quickly helped resolve even though it wasn't their fault

Fantastic customer service - I was sent the wrong lock by accident but they were incredibly fast to rectify the issue by dispatching the replacement within an hour using tracked 24hr shipping free of charge. The lock was also competitively priced

Positives ,Prices were great and delivery was fast. They also answer the phone quickly which I appreciated.

Negatibes.Unfortunately, the tyres (Schwalbe Marathon Plus) arrived squashed in a plastic bag and were badly misshapen. I normally fit these tyres myself .They're known to be tough, but when properly shaped, I can manage without tools. However, these arrived bent, deformed, and wouldn’t hold a circular shape even after being left out to settle.
As a woman with smaller hands and no tools, I knew I simply wouldnt have the strength or grip to mould or hold the misshapen tyres in place to get them on the rims. Paying someone else or buying tools to fit them defeats the purpose of buying them cheaper online to save money.
I emailed Schwalbe with photos, and they emailed back.
"Thank you for contacting us.
We do not recommend packaging like this. From the images provided it is impossible to tell if the bead has been compromised. However if you are worried please contact the retailer.."
As a customer,I don't know whats usual and what's not. I just know I haven't received them this bent before and last time I ordered from another company they came in a box.
I contacted the seller for a refund. Collegue one who responded was professional in his response and sent a return label. I misread the email and thought the label was missing so called for clarification. Collegue two who answered was rude and dismissive, implying I was incompetent for not being able to fit the tyres and insisting this was standard packaging (which contradicts Schwalbe's advice). Again I do not know the norm. I just know that I wouldn't be able to fit them bent.
I called back and spoke to collegue one who was again very professional and answered my query re return postage costs and he kindly said could return for free using their label.

I returned both tyres using the label provided.
I checked tracking. They were received on Friday.I called Monday regarding the return.Collegue 2 answered.We had a brief pleasant enough exchange. He informed me collegue 1 was on leave for a week and would look into asap and I thanked him and said that would be great. I promptly recieved a refund FOR ONE TYRE... I also recieved an unprofessional, sarcastic email stating:

“Hi. All refunded. Just to let you know, I fitted the tyre to a new wheel and it fits perfectly. Maybe you should let someone who knows what they're doing sort your bike next time.”

Totally unnecessary tone and poor customer care.
I have emailed a query to raise the issue of the refund for ONE tyre only but knowing that professional collegue no. 1 is on leave for a week, I'm not sure how collegue 2 will respond, so I’ve now had to raise a PayPal claim to recover the refund for the second tyre. Thankfully, I kept the return receipt showing the weight of the full parcel.
It’s a shame, this could have been a minor issue easily resolved. Instead, it turned into an unpleasant and frustrating experience due to poor attitude and a lack of professionalism once I raised a concern.