Hope & Ivy Anmeldelser 

Incredible customer service every time! Such a lovely company - huge thanks once again to Saffron for her help with my orders:-)

I ordered a few dresses which are beautiful and of good quality, and my order arrived promptly. I had a small issue with my order which was rectified really quickly and politely by Saffron - excellent customer service. Will definitely order again :)

Nice dresses but very weird sizes - size 14 to small but size 16 too big.
Very long process when comes to returns/refunds. You must be patient unfortunately and probably you would have to chase it.

Found a lovely dress as I ordered a good few to try. Kept 2 and returned the ones I never wanted….. still waiting refund it has been signed for and tracking but they still mess about with a refund over £190…. That’s £190 I would be spending on my kids new school uniforms. Ethically it’s disgusting the fact this seems to be the case for so many. Horrendous company to get hold of wait for email reply’s for days! Shocking…. If your going to buy from them don’t buy direct buy through asos or other stockists …. If your ok with the fact they have a track record of not processing refunds or telling people it’s out of their hands… I’m going to get in touch with the consumer watchdog as it’s disgusting.

I now own two dresses from Hope & Ivy (the mila and the Annalise), both really pretty.
I bought one size bigger than the mila when buying the Annalise, due to the satin fabric, which turned out perfectly.
I ordered my dress monday, and it arrived wedensday morning. All taxes paid as promised. Only downside is the cost of delivery which is a bit steep if you need to return something. Overall very happy!

Absolutely love my dress! Bought for a wedding and received so many compliments on it. Excellent service and quick delivery - I will definitely be buying from here again!!

Beautiful dress but had to send it back as it was far too long, my complaint is their refund procedure it takes far too long to get your money back and also frustrating as you cannot speak to anyone, this has put me off ordering from them again unfortunately

Fantastic service from the staff. Many thanks. Beautiful dresses

I am a fan of Hope & Ivy dresses they are truly beautiful and well constructed and made. On the rare occasion there are any issues the customer service team is excellent! Thanks Saffron and all at Hope & Ivy.

These ladies were amazing. My Fiancé's bridesmaids ordered dressed from Hope and Ivy for our wedding this summer. I was keen to find pocket squares that matched them but had no luck. I contacted Beth and the team and they posted the matching fabric so we could make the pocket squares saving us time and money. Excellent customer service. Thankyou!

After reading several reviews from recent hope and ivy customers, I had left a review that wasn't so positive, due to a mix up in communication over my items being dispatched.
I'm pleased to say this was all resolved in a speedy manner, I received my dresses and I'm very happy with the quality of them. Lesson learnt, not to just look at the bad reviews and assume the worst. I will be ordering again. Thanks heaps Saffron for responding so speadily and updating me.

Hi,
I made an order with hope and ivy. I got an email on the 9th of June to say it was despatched. When there was no sign of the dress I emailed them to see it’s whereabouts. Long story short dhl said they never received it and hope and ivy didn’t know where it was either. On the 21st of June I received an email to say that It will be fully refunded. It’s the 3rd of July and no sign of my money. Emailed them again and they said that it was refunded and I should have had it within 5 working days. Needless to say I’m never ordering of this website again. This is an absolute disgrace. Reading the other reviews I can see that this is a trend with this company.

I was very happy with the service I received from Hope and Ivy but not the courier service. I did not receive my dresses. However Saffron from Hope and Ivy was very patient and efficient with me sorting out my issues with my email address and shipping address.

Bought two dresses to make a final decision with my trusted bedroom mirror. Ended up keeping both. Communication was quick and friendly, will definitely buy from Hope and Ivy again! X

The BEST customer service.

I returned a dress. I had bought the same dress in different sizes and sent one back. I hadn’t had a DPD update on whether my return had been sent or received. I got in touch with Hope and Ivy, they got back to me quickly and chased up. They refunded and dealt with my query quickly, professionally and resolved the issue. Saffron handled my query and was great!

I ordered a bridal dress last weekend and it arrived from UK to Finland on Thursday. Did not have to pay any more taxes as promised. The dress is beautiful, sizing is spot on. I was worried as a pregnant plus size lady if I was gonna fit in to a size 20, since sometimes normal sizing can be a bit snug, but I even have a little room for my growing belly. Best experience ever!

Terrible returns service, I have sent countless emails to hope and ivy and no response. I returned an £80 dress and it’s currently being held at the DPD depot please can someone respond back to me I am coming on this platform out of sheet desperation you cannot take peoples hard earned money. I will not purchase direct any more if you do not resolve.

If I could give a minus star I would since one star is not enough to describe the poor customer service. I have never seen anything like it, this company is a total scam. I have send email over emails I haven't got one reply and now I gave to return the item a d again no reply and no return label.If they would give away clothes for free I wouldn't wear them. Stay away from this company, they have 0 respect for the customer.

Terrible returns service!

I returned multiple dresses more than two weeks ago via DPD. Since then, I have not received any communications to confirm they have received my returns. I have also contacted customer service at least 4 times in the last two weeks and provided them with the DPD tracking details but they have been unresponsive and I am still awaiting confirmation that my refund is being processed...

The dresses are nice but don't rely on their returns / terrible customer service!

I decided on the Flora dress from Hope and Ivy for an upcoming friends wedding. It is THE most beautiful dress. I felt incredible, and received so many compliments from friends. Arrived quickly and even bought a second size to try on. Great service. BUY THE DRESS!