Hood Seating Anmeldelser 53

What can I say? I've had my i29 chair for nearly 10 years and only recently ran into my first issues with the gas stem and base. I reached out to customer support, and they have been absolutely excellent. They kindly provided all the replacement parts I needed completely free of charge.

I have the mesh seat and back, and it is super comfortable. I easily spend 12+ hours a day in this chair between working from home and gaming in the evenings. I’m not a small or light guy either (6ft / 115kg), and this chair has lasted a decade without a single complaint.

I highly recommend both the company and the i29 chair!

Thank you, Hood, and massive thanks to Daniel!

Great customer service.

When I contacted them regarding an issue with my chair, they were unable to find my customer details or order number. Despite this, they decided to send me the replacement parts free of charge. The items were delivered to Ireland just two days after they were shipped.

I wish all companies provided the same level of customer service and support.

THank You very much Daniel

Had an issue with the height mechanism but Hood sorted it out extremely quickly! The Haribos we received with the replacement parts made the job of swapping the part over much easier :)

These chairs are genuinely the best around. The customer service team are unbelievably incredible, Lisa and Leon went above and beyond to make sure I got my chair back to peak condition. Means more to be because this chair used to belong to my late uncle and I'm so glad he got it off of these amazing people! BUY A CHAIR FROM HOOD SEATING! <3

Excellent service. Professional from start to finish. Would highly recommend this company.

A really nice company to do business with. Leon was prompt and friendly in getting back to me and I look forward to continuing to work with them.

Wow! What a brilliant company this is. I've got an i29 chair, which is by far the most comfortable office chair I've had and still as good many years later. Sadly, I managed to damage the backrest height buttons on mine in a house move. Despite knowing any guarantee would have not covered this I reached out to Hood's customer services in the hope that they might be able to offer a solution and hopefully a cost that would have been easy to stomach. Not only did Daniel supply the parts needed, he also included the instructions to repair the chair and popped in a bag of Haribo too, all for free with postage too.
Brilliant products, with even better customer services. What a great company.

I bought the I29 chair. Very impressed. It’s extremely comfortable and massively customizable, with ergonomics easily comparable to top-line global brands. The build quality is also excellent: the heavy metal frame supporting the mechanisms makes it feel very sturdy, which is a big upgrade from my previous chair that had plastic all around. I also like that it doesn’t have annoying nooks and crannies where dust can gather, so it’s very easy to clean. The only things to keep in mind are that it’s quite heavy, and the adjustment mechanisms are quite sensitive, so you'd need to be careful not to change them accidentally once set. Overall, an amazing full-scale, fully functional office chair with a clear emphasis on ergonomics and customization.

After another great customer experience with Hood I thought it appropriate to put another review in.

I had a small issue with a component on the seat base of my i29 which to Hood's credit they replaced the entire seat base on the same day, there's very few businesses that would offer this kind of service. Thanks to everyone involved!

As someone who works from home, I saw getting an ergonomic chair as a sensible investment and I have nothing but positive things to say about both my i29 and Hood as a whole. They also offer a new line of gaming products that I'll be looking into this year.

Great company to deal with. We’ve been a distributor for the past two years and have always found their products to be high quality and reliable. Special credit to Leon, for his professionalism, support, and commitment to building strong partnerships. We look forward to continuing to work together.

Fantastic customer service. I have a five-year-old chair with a spring that broke and they sent me a replacement immediately. That's great customer service and I would happily recommend them. The chair itself is wonderful too

I have been using my i29 for a few years - it is the best office chair I have ever had.
Unfortunately the black mesh fabric on the seat tore and so I got in touch Hood who not only sent me the replacement seat free of charge but also showed an amazing degree of responsiveness and customer service even over festive period that one (unfortunately) does not experience that often these days. Thank you Daniel and Leon for your assistance

I've been using the hood I 29 chair for five years now I have a degenerative spinal condition and it's helped me through some tough times I thought I could change the chair at one point but realized it was really the only chair I could use. As the seat is perfectly made for my needs plus it is made so robustly nothing has gone wrong with it just the seat foam going. As the seat pan became not as supportive after it time I rang hood and it was replaced and honoured within the warranty.

Daniel Beedles is such a nice man he was so understanding of my condition and has helped me so much with the chair.

Great supplier. Always super speedy service. :)

The base of the cushion/seat cracked. I got in touch with Hood and after sending a picture of the damage Daniel offered to send a replacement seat out to me. What can i say absolutely fantastic service! I cant reccoment Hood enough!

Daniel Beedles always goes above and beyond to help out. I recently placed an order incorrectly, I hadn't noticed in time and it had arrived with the customer. I called Daniel to see what I could do and he sorted it out almost instantly, I'm so grateful for his help and understanding. Hood are one of he most supportive and customer focused manufacturers we work with, we love you guys!

The Hood I29 is a fantastic chair, super comfy for a day in front of the screen. Had a couple of issues, but the aftercare service I received was second to none, I was kept updated, no quibbles and was even sent some Haribo out. I will always get my chairs from these guys going forward.

We have been using Hood Seating for many years now, and their service, quality of product and pricing has always been 5 star! The team at Hood are a credit to Leon and his management.

I inherited an i39 from a work colleague a couple of years ago which proved a game changer for me and by back issues. Unfortunately I recently managed to break the lumbar support and contacted the HOOD customer service team to purchase the parts to repair my chair. Now wasn’t expecting anyone to honour any warranty as I hadn’t purchased this thing directly but Daniel has just offered to send me the parts needed free of charge. Now that’s customer service!!!! Can’t imagine that from anyone else. Thanks guys - much appreciated.

After terrible lower back pain I reached out to Hood Seating. They gave me the best service and now I have the comfiest chair (F94 cushioned seat) that has improved my back pain immensely. Forever grateful for everyone at Hood