Turned away a paying customer
TURNED AWAY PAYING CUSTOMER, CORPORATE OFFERED NO RESOLUTION
Drove to the Honey Baked Ham Marlton location today specifically for lunch. Upon arrival, staff informed me they’re not making sandwiches until after December 25th—a full week away—because they’re “focused on holiday orders.”
What This Cost Me:
• Round-trip drive time and gas wasted
• Forced to find another restaurant for lunch
• Zero advance warning on the website, Google listing, or any phone message
The Real Issue:
Honey Baked Ham shut down their core sandwich business for an entire week during peak season. This isn’t a small staffing hiccup—it’s a failure in operational planning and capacity. Successful businesses scale up during busy periods, not shut down a revenue stream and leave customers hanging.
Corporate Response: Nothing
I called corporate headquarters. No resolution offered. No accountability. Just excuses about “holiday volume” and that corporate doesn’t control how stores operate.
Bottom Line:
I came ready to spend money. They turned me away. Then corporate dismissed the complaint entirely. I’ve purchased holiday hams here before, but after this experience and the complete indifference to operational failure, I’m done. There are too many competitors who know how to run a business properly.
If you’re not making sandwiches, update your online presence and phone message to warn customers—or stop advertising sandwiches you refuse to make.