Honest Miracle Family Organics Anmeldelser 

I ordered an HonestFlo ™️ Water Saving Mineral Filter Shower Head, last November, at a discount. It arrived with no manual, no instructions and almost no packing. It is not at all clear how to fit it on our shower and it doesn't look as if it will fit. Since then, I have emailed, courteously, FOUR times, asking for either instructions or a refund. I will be happy to send it back but having bought it, I would be even happier to fit it on our shower. No reply. I have also sent two messages on Facebook and put a post on their Facebook page: NO REPLY. There is an email address for this company but they don't seem to reply. What is going on????!!! This behaviour is totally unprofessional, even unscrupulous. They seem to be very speedy at collecting payment and sending out faulty or useless products but disappear off the face of the planet when customers need assistance with or a refund on a product. Shocking!!

I ordered some organic sanitary pads 3 weeks ago and they still haven't arrived. I have emailed twice and received no response. I shall not let this lie until I either receive my goods or a full refund.

Placed my order on august 11– was sent a nonexistent tracking number—Never received delivery of items and have been told a refund is coming — Saw these other reviews and am feeling that I too have been conned. They keep saying I am in a queue to be refunded this company is a scam.

This is my 6th response after being given a non existent tracking number
Thank you for your contact and sorry for the delay in responding. All refunds are being made one by one due to the facility stated earlier. Don't worry, your request has already been heard and is in line to be answered. We are respecting the order of arrival, so wait for your order will be fulfilled as soon as possible.

As soon as the refund is made, we will email you.

This has been going on since august!

Dishonest, is the best way to describe this company. I wish I had read the reviews before being completely ripped off on the face masks that I bought from them.

It has taken me a long time to write this review but in this era of Covid-19, the fact that I was ripped off by this totally dishonest woman and her company had made me so angry that I wanted to calm down completely so I could write this review without bias.

The masks arrived over 3 months after being ordered and when I would make enquiries on how much longer it would take to get delivery I would receive long and convoluted emails letting me know how depressed she was, the sorts of personal and business woes she was having etc. etc. etc... Sometimes these emails were over 2 pages long!

My masks when they finally did arrive were of very poor quality, badly made, fell apart after one wash and definitely not worth the money that I was charged! Like others have said on this site I could have bought the same masks on other sites for as little as £10 and with a faster delivery time!

This DIShonest Miracle Family is definitely ripping people off and there's nothing more despicable than making money out of this current crisis while making customers think they really care. AVOID AT ALL COSTS!

Do not buy from this company! My mask arrived and was totally mis-sold on the website, the mask was way too big to wear safely (no detail of sizing when you order). When I asked for a refund, despite the fact the mask was unworn they refused. Terrible customer service.

You only have to read through the reviews to know what to expect from this company. I was so happy to find a company working for change but sadly this is a gimmick. I have emailed several times with no reply and their live chat has a prompt saying they can't use it due to the amount of trolls they get. Meaning you can not get in contact and after reading the reviews of others I do not expect anything back from this company and would rather go through the Finacial Ombudsman Service instead.

There is clearly a reason this company is touching 3 stars. I am sure they have some happy customers but it is clearly a roll of the dice.

I went with this company because I believed what the site said. However, since then I have found my product for half the price on other sites and they come with 3 extra filters when Honest Miracle charges these for another £10! I can't even say these will come sterile as my product was unwrapped and loose in the parcel. They are ripping people off and saying on their website that they are lowering prices to break even because they care. Avoid this company.

I had ordered 2 reusable masks from this company on the 2nd May and waited patiently for over a month to receive them. We were kept in touch about the status of the masks and our queries were answered promptly.

Upon receiving the masks we noticed that they were faulty as one of the ear loops of the masks was stitched upside down! The masks did not look like the ones shown on the website and they did not fit properly. When looking for masks on Amazon we found a mask which looks identical to the ones sold here, which indicates that this product is not made in France.

We contacted the company for a refund and asked for the address in order to return the products however they still haven't got back to us.

We were able to find 3M FFP2 reusable masks from Screwfix for £18 which is much cheaper and better quality than the masks offered here.

We were very disappointed because we waited for so long without making a fuss for the masks because we thought that we were going to receive a quality product.

Iordered 2 masks on 20th April 2020 They arrived on 13th May so I was very pleased.My husband wore his to go to post office the next day. when he arrived home I could see that one of the plastic filters had fallen out it was lost. When I checked mine the workmanship was terrible.I have since e mailed the company several times to complain and had no response. I then ordered identical masks on Amazon they came promptly with extra filters which HONEST MIRACLE did not supply and they were half the price. I thought I was using a family company that would be helping the environment I have given them all this time to respond before putting this report on here obviously they dont want repeat business.

Our masks arrived after some delay. However, the business owner was always helpful in responding to emails and when the masks arrived they were well made and well packaged with a useful bag to store them in. This is an honest small business trying to do their best with collapsed supply chains and overwhelming demand. Their masks are worth waiting for!
Many thanks

We just received our masks, they are indeed well made, and I now understand why the wait was so long as they had to come all the way from China.

If you do order, maybe prepare for a bit of a wait, however, you will eventually receive your masks.

(PS. I have read the honest miracle response, and I still believe they are made in China as I have a strange note within the wrapping on both of the masks I ordered that are written all in Chinese.)

Like many of us now, wanted to get good quality masks for the family, but did not want to pay inflated prices for a product that would not be fit for purpose. After much searching actually found this company by following a link from one online newspaper to another, and then reading the comments on an article about face masks! Everything looked and felt right, so I placed an order on the 29 April, and got my order number. On 5 May the order was shipped and then French customs got involved. The owner managed to resolve the problems and communicated by email to everyone waiting for their order. On 19 May Royal Mail generated a tracking number, and my mask and replacement filters arrived as expected on 27 May. Masks are individually packaged in a ziplock plastic bag, and the replacement maskes in a sealed plastic bag. The mask is soft and comfortable and seals nicely on my face. Am very happy with my purchase and with the overal shopping experience. Thank you very much

Still no sign of I mask that I ordered and paid for literally weeks ago.
Had an email saying there was a delay but no further communication and they do not answer emails. I trusted this company to be genuine but their disregard for customers and lack of customer service has made me angry. It’s not about the face mask or the money they have taken it’s about their attitude of sticking their heads In the sand and not communicating or answering questions.

###Update ... I did email and received your auto responce.

You have now very helpfully cancelled and refunded my order, without me requesting this.... I ordered in good faith from yourselves, I have no agenda and am a key worker. It seems strange that although you weretoo busy to reply to my email which i feel was really pleasant saying i completely understood the difficult situation you were in. But when i left a poor review based on not being able to contact you, you referred to my comment the same day. If i had realised that i could communicate with you in this way I woukd have done. Good luck with your business going forward, I apologise if you felt my review was unfair.

Don't use this site, poor customer service and goods not received. Unable to get a refund.

Further to your reply how long do I have to wait for my order? If it doesn't get delivered how will I get a refund??? Pity I had to write on trustpilot to get an answer from yourself. You do say email you, a picture, but every email I have sent you only send a generic email about French Customs!!!! I suppose the customer that have recieved their goods are grateful, however the ones you have not serviced it is a different matter. Unfortunately you seem to still be taken orders but have not servcied the ones that have already PAID.

Just received our masks today and am really pleased with the quality of them and the filters. Would like to thank Honest Miracle for honouring the order and following up on the purchase after their custom seizure In France. I believe most firms would have given up at that point but Honest Miracle did not but instead fought to get her customers products and sent out emails to inform them of the delay. This is the first time that I have used this firm but it won’t be the last! As their title says it is an “Honest” firm whose owner cares not only about the products she sells but about the customers she serves. Thank you.

We have ordered several products over the last 18months or so, and have always been impressed with the quality & personal service. More recently I received an email regarding facemasks, and having been unable to obtain one ANYWHERE, we decided to order. Communication from the outset was clear and transparent, and I ordered in the full knowledge that there was likely to be some delay. However this was no different to any other supplier, the majority of whom were not even taking new orders. I received regular updates regarding progress of delivery, and was pleased to receive the masks last week. The quality is outstanding and we have been satisfied with the service and communication throughout. This is a small, family run company who appear to be doing their very best in unique and testing circumstances. I have no hesitation in highly recommending them.

Thank you! Your products are great!!! It is unfortunate that Fed Ex couldn't meet their end of the deal. They failed miserably with the delivery - but- you with stood the challenge, kept me informed of my package delays!
Thanks again!!! - I will recommend you highly to all my family and friends!

I ordered some time ago a reusable mask from honest miracle. As a result I had an incredible insight into this company. They are essentially an Organic and Toxin-free Eco Friendly family run company, but they are more. Over the covid pandemic they have not only helped raise money for NHS to pay for face mask supplies, but have tried to meet the incredible demand from the public for masks too. When this didn't happen as smoothly and quickly as certain members of the public wanted they came up against criticism and received abusive emails complaining. They have consistently responded with explanations and kind (often lengthy!) emails while working all hours. I cannot praise them enough for their attitude and hard work. Why isn't the world full of more people and businesses like this. It would be such a brighter place. thank You so much.

I bought two face masks from this company on the 28th of April, and I am still waiting for them. For the first week and a half Royal Mail had no info on the tracking number. Since Saturday, the sender has been getting ready to dispatch the item. In the mean time, I bought another set of masks from the Netherlands, and I have received them. That took 6 days.
It’s been two weeks and my order as not even being dispatched yet. Worse, trying to contact them is a waste of time.

26/05/2020
I wrote the earlier review three days (13/05/2020) before I received less than half of what I ordered. Got one pack of filters, instead of two, and no masks either, despite my receipt clearing stating N95 reusable masks with filters. As stated I ordered masks from the Netherlands and received them 6 days later with no stories about customs seizing masks. Unfortunately, those aren’t N95 masks and I can’t use them for work, something I was well aware off, as those were disposable masks for making the journey to work. Worse, I got a filter without any protective cover, and I’m expected to use that, how I don’t know since I did I not receive the mask. If you got what you ordered, good for you, unfortunately, I can’t say the same. My experience with this company leaves a lot to be desired.

We received all our masks and filters which arrived about two weeks ago. The company kept us informed regularly and although it had enormous difficulties it kept its word and we received the masks and filters about 3 weeks ago. They are terrific and we are really grateful to the company which has been working under great difficulty, not helped by the scores of unwelcome and untrue emails which it says it has received. It is amazing how many unthinking and vicious people there are in our society (probably in every society). However, Honest Miracle is doing an amazing and important job. I only hope the owner and staff don't crack up after their great work amidst all the unpleasantness while they are trying to help everyone during this terrible pandemic. "Good luck and please try not to get too downhearted. You are doing a splendid job."

I have ordered masks on two separate occasions from this company during the Covid 19 Crisis and on both occasions they have arrived within 3 weeks which is pretty amazing considering all that is going on out there. Hats off to this small company for all it is doing to help. Highly recommended.