Highly discouraged! A GAS engineer visited my home and, without my knowledge, contacted the gas network to shut off supply. He flagged a POC without conducting a thorough check. His actions were both... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My engineer Lee, went above and beyond! Not only providing a top quality hassle and stress-free service but was lightning fast as well! A happy outgoing cheerful manner that would brighten up anyone's... Se mere
Virksomheden har svaret
Absolutely fantastic. The engineer not only kept me informed about his arrival time but he was a thorough professional. He explained things to me and serviced the boiler very well taking his time unli... Se mere
Virksomheden har svaret
The lengthy wait was frustrating. We were over a month without hot water and heating during the coldest point of the year.salvation came in the form of a diligent and hard working engineer who got the... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
WE DELIVER A helpline that can provide your customers with access to help when a home emergency occurs. We can apply our expertise in all types of home emergency situations and put your clients at ease. WE OPERATE A customer service centre 24 hours a day, 365 days a year, and maintain a network of qualified service engineers, we have also partnered with most manufacturers service engineers at reduced rates. This enables us to achieve a high ‘first time fix rate’ and reduces your claims exposures. OUR PROPOSITION Includes a ‘first notification of loss service’ through to ‘full claims management’. We believe that customer communication and claims resolution is one of the most important processes in the claims-resolution lifecycle. This philosophy is enhanced by gaining customer feedback and rating our service contractors accordingly. We will only use the best service contractors who are presentable, professional, have been trained to a high level and those who have been given consistent high ratings by our customer feedback. OUR CLAIMS PROCESS INVOLVES Capture of key data in the first call Claims Validation Routing to OEM or Sub Contractor Network Within Agreed SLA’S Keeping Communication Open With the Engineer and Customer Gaining Customer Feedback Validate Contractor Invoices Live Claims Tracking & Reporting OUR CLAIMS PROCESS IN A SNAPSHOT This approach has resulted in us investing in a live claims capture and tracking software. This technology has been designed in house after listening to customer feedback and trades people. It is available to tradespeople as an App which streamlines the claims process and assists our staff and tradespeople in delivering and excellent service by placing the customer at the heart of all of our services. OUR TARGET PARTNERS Our Target Partners Energy Providers Insurance Companies Off Gas Grid Suppliers Utility Companies OEM’S Housing Associations & Local Councils Resident Management Companies
Kontaktoplysninger
Queen Street 24, M2 5HX, Manchester, Storbritannien
- 03339962360
- info@homeresponse360.co.uk
- homeresponse360.co.uk
4,7
Fremragende
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Engineer was very helpful and fixed the…
Engineer was very helpful and fixed the problem
27. april 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your feedback.
Thanks for being a Home Response customer.
Kind Regards,
Home Response 360
Very efficient engineer did my annual…
Very efficient engineer did my annual boiler service, checked everything and have good feedback to any questions I had.
27. april 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your feedback.
Thanks for being a Home Response customer.
Kind Regards,
Home Response 360
Besvarelse fra HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360.
Boiler Service
I had a boiler service arranged. The engineer called 30 minutes before and arrived on time. Found a small issue which he explained. He was very polite and professional.
14. april 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your feedback.
Thanks for being a Home Response customer.
Kind Regards,
Home Response 360
very clean tidy polite engineer who…
very clean tidy polite engineer who explained process
21. april 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your feedback.
Thanks for being a Home Response customer.
Kind Regards,
Home Response 360
The appointment was for the annual boiler service
The appointment was for the annual boiler service. The engineer was professional and knowledgeable and I would have no hesitation in having him back to do further boiler servicing for me in the future.
13. april 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your feedback.
Thanks for being a 247 Home Response customer.
Kind Regards,
Home Response 360
the engineer who called to service our…
the engineer who called to service our boiler ,was very friendly and respected our property and a credit to your company
30. marts 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Engineer very polite and friendly quite…
Engineer very polite and friendly quite funny made the experience a pleasure
23. marts 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Great service
I received a phone call yesterday morning and an engineer came in the afternoon. Very quick service. I was amazed. Michael McMullan the engineer has a great personality. I am new customer so I am very happy.
24. marts 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Michael’s manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Response 360 customer.
Kind Regards,
Home Response 360
Absolutely fantastic
Absolutely fantastic. The engineer not only kept me informed about his arrival time but he was a thorough professional. He explained things to me and serviced the boiler very well taking his time unlike others who rush. His name was Aqeel Arshad. Im not sure of surname but his first name was definitely akeel. Thanks mate, you were wonderful.
23. marts 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Aqeel’s manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Response 360 customer.
Kind Regards,
Home Response 360
A great engineer
A great engineer. Answered all my questions, was very easy to communicate to. Left the flat nice and tidy. Got everything done very quickly. Called me 35 minutes in advance to inform me of his visit.
16. marts 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Service engineer was excellent
15. marts 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
He was very polite man and a hard working man
He was very polite man and hard working man
16. marts 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Regular updates via e-mail and txt.
Regular updates via e-mail and txt.
Engineer phoned 10mins ahead of appointment to confirm en route.
Work completed quickly with minimum disruption.
Only problem was the original 10 hour slot for the appointment - needs to be between 08.00/13.00 or 13.00/18.00.
16. marts 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Dear,
Thanks for your review. We’re pleased that you were satisfied with the work of our engineer. That’s great to read.
Overall though it’s clear that we didn’t get everything right and we’ll ensure that we share this feedback with the right teams to make sure that we improve.
Kind Regards,
Home Response 360
Engineer was excellent second time I’ve…
Engineer was excellent second time I’ve had to claim and was even easier than the first time
17. marts 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
A brilliant engineer and very…
A brilliant engineer and very professional
11. marts 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
Home Response 360
Friendly and efficient service.
15. marts 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Besvarelse fra HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
Home Response 360
Besvarelse fra HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Efficient and personable approach
14. marts 2023
Uopfordret anmeldelse
Besvarelse fra HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.