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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Avoid this company. Never purchasing from them again I ordered a mattress it’s arrived but too short in length. I notified the company immediately who requested photos. Sent photos then they... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

The bumpers we ordered are exactly what we needed for my baby’s crib. She moves a lot in her sleep and would have been up against and with limbs hanging through the bars… that just wasn’t going to wor... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Excellent customer service. Excellent time of delivery. Excellent product! We’ve had the mattress topper for two months now and couldn’t be happier with our purchase. We followed the instructions and... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Wir haben Matratzen, Schlafdecken, Bettbezüge und Kissen bei Home of Wool gekauft. Die Qialität der Produkte und die Freundlichkeit des Kundenservices waren excelent. Alles wurde zu unserer vollsten... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Madrasbutik
  2. Sengetøjsbutik

Skrevet af virksomheden

Truly natural wool mattresses, bedding, decor, and baby products. One-of-a-kind, bespoke, and handcrafted personally for you using nature's finest fibers. Combining centuries-old artisanal traditions with unparalleled craftsmanship, to give you extraordinary comfort and a healthy environment at home.


Kontaktoplysninger

4,4

Fremragende

TrustScore 4.5 ud af 5

123 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

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Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Stokke V2 Junior Mattress

Excellent quality and comfort. My toddler loves her new mattress.

12. august 2025
Home of Wool-logo

Besvarelse fra Home of Wool

Thank you so much for your review, Jen. We are so happy to hear your toddler loves her mattress!

Bedømt til 5 ud af 5 stjerner

I received 3 Pillows

I received 2 Wool Body Pillows and 1 Adjustable Wool Pillow. Excellent quality workmanship and filled with a plentitude of wool. I could not be more pleased. I heartfully recommend Home Of Wool.

6. august 2025
Home of Wool-logo

Besvarelse fra Home of Wool

Thank you for your words, Mark. We truly appreciate your kind recommendation. It means a lot to us!

Bedømt til 5 ud af 5 stjerner

High quality products

Great customer service & the bed I bought for my dog is wonderful! She absolutely loves it & it’s so well made.
I will definitely be purchasing more products in the future.

6. august 2025
Home of Wool-logo

Besvarelse fra Home of Wool

We would love to help with anything else in future, Bailey. Thank you for your kind words!

Bedømt til 1 ud af 5 stjerner

My order never arrived

My order never arrived

12. august 2025
Home of Wool-logo

Besvarelse fra Home of Wool

Hello Stephen, we’re truly sorry to hear that your order hasn’t arrived! We completely understand how frustrating this must be and appreciate you bringing it to our attention.

We’ll be sending you a replacement package in the next few days and we will provide a new tracking number for you.

Bedømt til 5 ud af 5 stjerner

Outstanding products!

Outstanding products!! I bought a 5” twin xl mattress and absolutely love how it feels. I sleep so wonderfully and naturally. It just feels rights. It’s firm and supportive but still a little soft and I feel like it’s my little nest. We also bought two 3” futon mattresses. We bought these instead of normal couches because it’s impossible to find an all natural couch. Futons are so much better than couches because the back support usually goes up much taller - and you can open them up for a family nap! It’s also a more relaxed humble organic look for a living room. Very cozy! Thank you for making our home such healthy places to rest

23. juli 2025
Home of Wool-logo

Besvarelse fra Home of Wool

Thank you so much for your kind words, Leo. We’re thrilled our mattresses and futons are making your home cozy, supportive, and naturally restful!

Bedømt til 5 ud af 5 stjerner

Absolutely pleasant experience working…

Absolutely pleasant experience working with customer service. Quality products, very impressed! Will be a retuning customer for life!

25. juni 2025
Home of Wool-logo

Besvarelse fra Home of Wool

Lori, we’re delighted to hear you had such a positive experience with our customer service and products. We look forward to creating more pieces for you in the future.

Bedømt til 5 ud af 5 stjerner

Although shipment took a bit longer…

Although shipment took a bit longer than expected the communication between their customer support team was fenomenal. I couldn’t be happier with my purchase. This is a company that really cares about their customers and what they do. Thank you so much Home of Wool for making my home feel cozier.

25. juni 2025
Home of Wool-logo

Besvarelse fra Home of Wool

We truly appreciate your patience and are so glad our team could support you along the way. It means a lot to know our work brings more coziness to your home, Sofi!

Bedømt til 5 ud af 5 stjerner

Wonderful Company

I have ordered several times from Home of Wool. Each time I have received helpful guidance and excellent customer service. The products are well made and high quality. The items are well packed and shipped quickly. Wonderful company!

12. juni 2025
Home of Wool-logo

Besvarelse fra Home of Wool

Thank you so much for your kind words and continued trust in us, Dorothy! We’re delighted to hear you’re happy with our products and service, and we truly appreciate your support!

Bedømt til 5 ud af 5 stjerner

Perfect!

This wool topper is perfect for both my baby’s crib and pack and play! She sleeps like a rock on it and I never worry about toxins. Thank you for making such a fantastic product!

30. maj 2025
Home of Wool-logo

Besvarelse fra Home of Wool

Erin, we’re so happy to hear your little one is sleeping so well! Thank you for trusting us to provide a safe, natural sleep space for your baby.

Bedømt til 5 ud af 5 stjerner

Always love a mattress from you

Always love a mattress from you. Its comfort is unmatched. Ordering simple. Shipment fast and reliable. Responses to my questions addressed promptly. Thank you again !
Matt

27. maj 2025
Home of Wool-logo

Besvarelse fra Home of Wool

Thank you for sharing your thoughts with us, Matt! Your words mean a lot to us and we would love to help with anything else in future!

Bedømt til 5 ud af 5 stjerner

Home of Wool at Moss Envy

We sell Home of Wool at our shop in Northeast Minneapolis - Moss Envy: Natural and Organic Bedroom. We love Home of Wool! Our customers love Home of Wool! Their collection is unlike anything made here in the US! Beautiful, hand crafted, sustainable, and made to last!

15. maj 2025
Home of Wool-logo

Besvarelse fra Home of Wool

Thank you so much, Ryan! It is a pleasure working with you.

Bedømt til 5 ud af 5 stjerner

My best investment this year!

HomeOfWool's mattresses are a fresh air of sanity in a world overtaken by fancy plastic (and potentially toxic) mattresses. To me, it is simply different to sleep on a natural product, as opposed to an artificial one. The feeling is different, the vibe is different. It is real.

I got my wool mattress along with the wool mattress protector and it felt the difference from the very first night. No more sweating during sleep. I absolutely love sleeping on the new mattress.

I must say my 13cm mattress is a bit firm, but that works completely fine for me as I am used to sleeping on firm surfaces. And if one is looking for a softer sleeping experience, just add a mattress topper.

23. juni 2025
Home of Wool-logo

Besvarelse fra Home of Wool

Thank you so much for your thoughtful review! Wishing you many restful nights ahead! 🌿

Bedømt til 5 ud af 5 stjerner

Ho acquistato un cuscino imbottito

Ho acquistato un cuscino imbottito, scegliendo il tutto affinché non mi facesse male a causa dei miei problemi legati alla MCS (sensibilità chimica multipla). Inizialmente non avevo ricevuto una mail di conferma dell'ordine, per cui avevo iniziato a preoccuparmi. Ho contattato il numero di telefono della pagina facebook e da lì ho avuto il piacere di parlare con la titolare e con una ragazza che mi ha seguita molto bene fino alla fine. Il cuscino poi è arrivato, ottima qualità. Sono molto soddisfatta!

1. juni 2025
Uopfordret anmeldelse
Home of Wool-logo

Besvarelse fra Home of Wool

Grazie mille per le tue gentili parole, Sara!

Bedømt til 5 ud af 5 stjerner

Customer Service and Product

I purchased wool stuffing. Ease of communication with someone to assist with questions, was timely. Due to being out of town for the delivery which required a signature for receiving, the package eventually was returned however, I reached out to customer service for assistance. They monitored the return status and kept me posted. When the package has been stuck in limbo, customer service got a replacement shipped to me. Awesome customer service.

8. april 2025
Home of Wool-logo

Besvarelse fra Home of Wool

Thank you so much for your kind words, Andru!

Bedømt til 1 ud af 5 stjerner

Moldy mattress in 4 months; extreme sagging and uncomfortable

Fraudulent company with false advertising, please don't waste precious money. Our 100% wool mattress that we paid $3k for went moldy after only 4 months, we followed all care instructions precisely. I asked for a refund as we have mold allergies and I needed to dispose of the mattress. They were dismissive and refused, just telling me to clean the mattress which doesn't remove mold. I emailed and phoned HOW many times prior to purchasing, and they pushed me to buy the most expensive thickest mattress with the most expensive wool ticking, claiming it was the healthiest option and anti dust and mold, and suitable for my tall husband. In only 4 months the mattress sagged hugely in the middle and became extremely uncomfortable, even though we flipped / rotated every week for 4 months which is more often than the company's recommendation. I have never had such an awful experience, what a huge waste of money. I have had so many different mattresses in my lifetime and NEVER has a mattress gotten moldy. Also NEVER has a mattress sagged so much like this, you are sleeping in a crater. I think it's a normal expectation that a mattress be flat, all other mattresses we had stayed flat even after 10 years.

I am not able to upload photos of the moldy sagging mattress, looks like HOW disabled that function, they must be getting a lot of complaints.

14. januar 2025
Home of Wool-logo

Besvarelse fra Home of Wool

Dear Sarah,

The mattress was in use for 4 months before any issue was reported to us. During that time, there was no indication of any problems. While we strongly recommend regular flipping and rotating to ensure good ventilation, unfortunately, we have no way of verifying whether our instructions have been consistently followed. Mold can develop very quickly in certain conditions, but we deliver our mattresses clean and carefully inspected before shipment. Once received, proper ongoing care is essential.

The photos you shared with us show a significant mold stain only on one side of the mattress that would likely have been noticed earlier if the mattress had indeed been flipped and rotated weekly. Regular rotation not only helps with comfort but also allows early detection of any changes to the condition of the mattress. Unfortunately, we do not have information about the humidity levels or ventilation in the room. While our wool mattresses are breathable and can be used even on the floor, they must be cared for accordingly, especially in damp or unventilated environments. High humidity and lack of airflow are common causes of mold, and these factors are outside our control. Mildew and mold develop within 24-48 hours of moisture/water exposure, including heavier body moisture. Typically, mold spores begin to colonize within 3 to 12 days of moisture exposure and become visible in about 3 weeks. In your case, you have been using the mattress for four months. This means it is scientifically impossible that we have sent the mattress with mildew or mildew spores.

We understand your frustration, but we kindly believe it is unfair to hold us responsible for mold development—an issue that is highly dependent on usage and environment. We strive to provide the highest quality natural products, but, as with all organic materials, they require specific care to maintain their integrity over time. We always take product concerns seriously. However, as the mattress has been used for several months in an environment beyond our control, we are unable to treat this as a product issue. We remain available if you would like further assistance or advice on how to safely care for natural wool products in the future.

Bedømt til 5 ud af 5 stjerner

Highly Recommend Home of Wool!

Home of Wool was a great company to work with for our custom cushion. They were helpful, responsive, and made a wonderful product for us!

18. marts 2025
Home of Wool-logo

Besvarelse fra Home of Wool

It was a pleasure creation a custom cushion for you, Sarah!

Bedømt til 5 ud af 5 stjerner

Flawless

Wonderful product and customer care.

20. marts 2025
Home of Wool-logo

Besvarelse fra Home of Wool

Thank you so much for your kind words, Lionel!

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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