The product is very good. However, customer service is not great, They are not accepting any partial return if you got any extra product left over. Customer service is very poor, and NOT Straight forw... Se mere
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Se, hvad kunderne siger
I purchased the XPS LED coving and I’m extremely disappointed with the quality. Even after four coats of paint, light from the upward-facing LEDs still shines straight through the sides. The mater... Se mere
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Purchased the G37 coving and I was amazed at how good it looks! Everyone thinks i have put up plaster coving. Super easy to install, cuts well, just remember to give cuts a light sand. Overall I am de... Se mere
Bought some external moulding from Homemerce.com and I'm stoked! The quality is top-notch, super sturdy, and looks amazing. Easy to install too. The customer service was on point. Quick responses... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Homemerce Ltd is one of the largest companies in the UK that offers a wide range of home improvement products and home decorations, with a specialisation in interior and exterior covings, mouldings design. Whether you’re a builder, architect, developer looking for quality products to delight clients or a homeowner in search of the perfect mouldings to design your space, Homemerce has a moulding for you. Our unrivaled selection, customisation options, quality materials and expert guidance make achieving your vision easy and enjoyable. Contact us today to explore how our interior and exterior mouldings can bring your next project to life. Thanks to our team's 14 years of experience in eCommerce and accumulated amounts of knowledge we can provide the best customer service possible.
Kontaktoplysninger
128 City Road, EC1V 2NX, London, Storbritannien
- 07393708603
- support@homemerce.com
- homemerce.com
3,9
God
34 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
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The product is very good but bad customer services.
The product is very good. However, customer service is not great, They are not accepting any partial return if you got any extra product left over. Customer service is very poor, and NOT Straight forward.
4. maj 2026
Besvarelse fra Homemerce
Thank you for your feedback. We are pleased to hear that you were happy with the product itself, as we put a lot of care into manufacturing and packing our mouldings safely.
In this case, the issue was not a faulty or poor-quality product, but a request to return one leftover length after the order had already been supplied. Our mouldings are not standard off-the-shelf retail items. Each order is prepared, cut, packed and shipped as a project quantity based on the customer’s measurements.
With installation products such as mouldings, it is normal and often recommended to allow a little extra for cuts, mitres, waste and possible future repairs. For that reason, having one spare length left over is usually considered useful rather than a product issue.
We are sorry that our returns policy caused frustration, but we must apply it fairly and consistently to all customers. Unfortunately, we cannot process partial returns of single leftover lengths from made-to-order moulding orders.
We appreciate your order and are glad that the product met your expectations. Our aim is always to be fair, honest and straightforward, even when the answer is not the one a customer hoped for.
Very poor customer service and don’t…
Very poor customer service and don’t accept my returns if any extra product left over. Don’t purchase anything from them.
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Homemerce
Thank you for your feedback. We are pleased to hear that you were happy with the product itself, as we put a lot of care into manufacturing and packing our mouldings safely.
In this case, the issue was not a faulty or poor-quality product, but a request to return one leftover length after the order had already been supplied. Our mouldings are not standard off-the-shelf retail items. Each order is prepared, cut, packed and shipped as a project quantity based on the customer’s measurements.
With installation products such as mouldings, it is normal and often recommended to allow a little extra for cuts, mitres, waste and possible future repairs. For that reason, having one spare length left over is usually considered useful rather than a product issue.
We are sorry that our returns policy caused frustration, but we must apply it fairly and consistently to all customers. Unfortunately, we cannot process partial returns of single leftover lengths from made-to-order moulding orders.
We appreciate your order and are glad that the product met your expectations. Our aim is always to be fair, honest and straightforward, even when the answer is not the one a customer hoped for.
Low quality and bad customer service
Low quality and bad customer service, tried to contact them and solve the issue but they didn’t not even want to help me.
5. maj 2026
Uopfordret anmeldelse
Reliable company that is always there for you
Reliable company that is always there to help you.
I was not sure what to order, but I sent them a quick email, and they responded within hours. The goods were delivered quick and the quality was outstanding. I will work on another room soon, and I am sure I will be coming back to Homemerce!
7. april 2026
Amazing Coving!
Purchased the G37 coving and I was amazed at how good it looks! Everyone thinks i have put up plaster coving. Super easy to install, cuts well, just remember to give cuts a light sand. Overall I am delighted with the finished product, so glad I didn't pay for more expensive solutions as this looks fab!
25. marts 2026
Excellent seller
Excellent seller. Product was great, as described. We would highly recommend to others
27. februar 2026
Besvarelse fra Homemerce
Thank you David! <3
Besvarelse fra Homemerce
Thank you Albert! We appreciate your feedback <3
Ordered some coving which arrived…
Ordered some coving which arrived promptly, mis calculated and Mike sent me out some more straight away. The customer service is excellent 👍🏼
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Homemerce
Thank you for your kind words! <3
Great service
I recently purchased a batch of EPS coving for a reno and although the delivery company damaged the order, the team @Homemerce dealt with it professionally and swiftly taking all the stress out of the situation.
The product is great and I highly recommend considering Homemerce for your next purchase.
Thanks to all the team who helped me with my order.
17. december 2025
Uopfordret anmeldelse
Besvarelse fra Homemerce
Thank you for your feedback! Things don't always go as planned, but we are happy to step in and to help resolve any issues <3
Very poor quality and design
I purchased the XPS LED coving and I’m extremely disappointed with the quality. Even after four coats of paint, light from the upward-facing LEDs still shines straight through the sides. The material is so transparent and poor-quality that it simply doesn’t block the light.
Several of the coving panels also arrived with small dents, which makes the finish look even worse. I’ve tried everything—additional paint, tape, and touch-ups—but nothing stops the light bleed. For something sold at a premium price, the product feels cheap, flimsy, and nowhere near “premium” quality.
I’ll let the photos speak for themselves, but this product has been a huge let down
9. december 2025
Uopfordret anmeldelse
Besvarelse fra Homemerce
Hi James,
Thank you so much for taking the time to share your feedback, and I’m really sorry to hear the XPS coving didn’t arrive in perfect condition or perform the way you expected. That’s definitely not the experience we want for you.
Just to give a bit of clarity: we offer two types of coving — our budget-friendly XPS (polystyrene) range and our premium EPS plaster-coated range. They look similar at first glance, but the premium one has a thicker, quartz/plaster/resin shell, which is why it behaves differently.
The good news is that the light bleed issue you’re seeing is actually quite easy to fix. A simple strip of aluminium tape on the inside of the coving stops the light instantly. No extra paint or special tools needed. We’ve just emailed you step-by-step instructions, but here’s a quick demo too:
https://youtu.be/ZO2HrnHCUZQ
And if you’d like to see the difference between XPS and EPS, this short video shows it really clearly:
https://youtube.com/shorts/YXlJjSm04EY
We genuinely hope this quick fix helps you get the result you were aiming for. If everything looks good afterwards, it would mean a lot to us if you’d consider updating your review. Thanks again for giving us the chance to make it right!
Homemerce Ltd
Brilliant product/ brilliant service
Brilliant product. Great to deal with . Mike has been outstanding! Thanks guys! 👍
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Homemerce
Pleasure doing business with you <3
Great product great service and advice…
Great product great service and advice via email from Mike
12. november 2025
Uopfordret anmeldelse
Besvarelse fra Homemerce
Thank you, Darryl <3
Great quality of materials
I've received great materials from this company, but unfortunately, I have been stood up by a contractor and could never install them.
The company had a fantastic return process, and I would like to name Mike as going above and beyond to resolve my issue.
Nevertheless, the quality of the LED coving I received is unparalleled, as I have viewed many available on the market.
1. juli 2025
Uopfordret anmeldelse
Besvarelse fra Homemerce
Thank you for your kind words! Quality, alongside very reliable service, are our primary values in doing business! Glad that it doesn't go unnoticed!
Terrible experience with Homemerce
Terrible experience with UKCoving/Homemerce (same company). Ordered a sample which arrived promptly, then ordered more samples on 28th May for which I paid £15. It’s almost 3 weeks and still haven't received anything. The company doesn’t keep you updated unless you chase them, still cant tell you why it hasn’t been fulfilled. We were going to place bulk order as renovating whole house but will go somewhere else.
UPDATE: 27th June and we still have not received any samples. The company claim they have dispatched it on 20th June using Evri and provided a tracking number yet when checking Evri tracking page it states that they are awaiting the parcel so basically Homemerce just generated the tracking number but never sent the parcel. What kind if company does not want to sell their products? Homemerce is one of them. An absolute joke.
28. maj 2025
Uopfordret anmeldelse
Besvarelse fra Homemerce
Hi Jack,
We’re truly sorry to hear about your experience and offer our sincerest apologies for the delay and frustration caused.
We completely understand your disappointment — especially when you were considering us for a larger project. This is not the standard of service we strive to uphold.
To make things right, we’ve passed your case to our Finances so they can arrange a full refund for the outstanding sample order. At the same time, we’ll still be fulfilling and dispatching your samples as originally intended — with no further cost to you.
We hope this small gesture shows how seriously we take your feedback.
We have also shared a discount code in a private message hoping that you will give us another chance to prove we can do better than that.
Once again, please accept my sincerest apologies for this situation.
Homemerce Ltd
The cornices were delivered in a timely…
The cornices were delivered in a timely manner, and I was impressed with the packaging. The lengths were well-secured in a sturdy cardboard box, ensuring they arrived in perfect condition. Installation was a breeze using adhesive, and the entire project was completed in just one day.
Homemerce's customer service is exceptional. I received great support and was kept informed about each stage of the order. The DX driver was also nice and helpful, making the delivery process smooth. I highly recommend Homemerce for their quality products and outstanding service!
24. april 2025
Besvarelse fra Homemerce
Hi Chris, Thank you for your feedback <3
Besvarelse fra Homemerce
Hi Jamie, Thank you for your kind words! Highly Appreciated!
Besvarelse fra Homemerce
Thank you! <3
The product is very good and what I…
The product is very good and what I expected, the downside was late delivery
18. marts 2025
Besvarelse fra Homemerce
Hi Geoffrey!
Our logistics are set up so that we ship all our orders on Tuesdays and Fridays. Since your order was placed on Tuesday night (9 PM), it was only shipped on Friday, hence a small delay. Please accept my apologies for that! I am glad you like the product, this is the most important part, after all!
Great Service
I would like to say a BIG BIG THANKYOU to Mike at Homerce for helping me with my coving, I had ordered the wrong size and he said I could have it custom made he advised me on how to do this including measurements and delivery. Very helpful.
Thankyou
Mrs Jean Donnachie
2. april 2025
Uopfordret anmeldelse
Besvarelse fra Homemerce
We're here to help :) Happy to hear that everything went well in the end <3
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