HomeLoft Switzerland Anmeldelser 

I have as yet not opened the package, but it has been delivered on time. I will put it together once I am back from vacation.

Transaction was very smooth, good communication and I am very happy with the product.

Ordered a wedding gift a month before the wedding abroad which was reflected as 'in stock' with delivery date of 5 working days which should have been well in time for my wedding departure. I then received an email which indicated a delivery well AFTER my date of departure for the wedding so I cancelled the order (the have an extremely dubious cancellation policy -beware!) I was then met with a barrage of badly phrased emails attempting to persuade me to continue with the order by offering vouchers etc. I was clear that I wanted to return the item for a full refund and had to repeat this in multiple emails. Nontheless they despatched the item without the need for a signature (which I had been assured would be needed ) and which was then left in my postbox during my absence at the wedding. Since then I have sent multiple emails asking for the return address (turns out it is in the USA!) , pro forma invoice - which is required here for returns abroad and a prepaid postage form, none of which is forthcoming. Oh yes, I was then given 7 days from the date of 'delivery' to return the item even though I had repeatedly explained I would be away. I have sent 5 follow up emails without response (also asking for an extension of the return period) and multiple attempts at telephoning the Swiss number provided without any response.
So here I am still waiting for information in order to be able to return this item. They have used every stalling tactic there is to ensure I suspect, that I just give up or that I do not return the item within the period needed for a refund so that they can keep the money paid for the item (CHF 234.97)

Slowcooker arrived broken. Customer service extremely kind and helpful assisted me throughout the whole process and delivered a new one free of charge.

Super happy with the experience, everything was invidually wrapped in bubble wrap! Nothing came in broken even though the package came from all the way in the US! Impressed

Order was processed quickly, transport informatikn given and goods arrived in good time. The product is as advertised and of good quality.

Scammers, ils vendent does produit plain prix pour après envoyer des produit depuis l’Inde acheté à bas prix . À éviter !

Réponses très rapides du service clientèle. Pour le reste, c'est du pur dropshipping, donc il est plus simple de trouver un fournisseur directement dans le pays d'origine.

I had ordered a japanese rice cooker from homeloft.ch and the support team were very alert and considerate when they contacted me to inform that the device would need a 230-120V converter, and if I would confirm to continue with the order. They even offered a discount if I chose to continue but I declined as the converter would be quite bulky. The support team were very understanding and within a few days, the refund was back in my account. Although the website could have listed the devices as operating on 120V (I have suggested as much in feedback), the customer support was excellent, so 5 stars for that.

Unsafe website or customer Database, received hundreds of phishing mails after ordering.

They order your purchase at Temu or Amazon and sell it to you for close to double price.

I am very happy with the product I have ordered. But I really thought it will arrive from Switzerland. The shipping took much longer than I thought. It came from USA.

Just what I wanted perfect picture my daughter is over the moon

Good delivery and item exactly as advertised - reasonable pricing

The item arrived well packaged and on time. Thank you.

I ordered a board for a Christmas present on the 3rd of December. I then get a message a week before xmas saying it won’t be dispatched before the 24 December to the 6th jan.
So disappointing and over a month for dispatch? Ridiculous!

We ordered a Peppa Christmas Tree Figure for our grandchildren. It‘s very beautifull and valuable. The delivery took some time, but it‘s worthwhile. One suggestion: better description (e.g. material) on the website.
Stephan Kux, Basel, Switzerland

This company is the best
Judy helped me very easy
5*