Home Cinema Center Anmeldelser 81

I had a difficult time finding a bedroom set locally. I found it at HCC and got one of the last sets in the country. Glad we did not give up our search. Thank you!!

I am very happy with the furniture and service received. Great delivery crew!

We love our new dining set that we ordered in time for the holidays. Arrived much faster than expected. Great shipping service too.

We were a little nervous ordering a large living room set online, but HCC staff put to rest all of our fears. Placed our order by phone and received tracking details within 2 days. Our entire order was delivered in just over a week and was stunning. Delivery crew was outstanding as well.

I had looked in my town for a bedroom set and could not find what I wanted. HCC offered a huge selection and actually had it in stock. Delivery was fast and arrived perfect condition with setup in my bedroom. Very happy with our decision.

Excellent customer service with fast shipping and beautiful products. Thanks for smooth transaction.

I have spent $8000 in furniture here with extended warranty on all. My sectional unraveled and falling apart. I called and like everyone else no help. I sent them everything they asked for, warranty, pictures etc. They refuse to respond. Do not buy from here

I ordered a magnolia manor bedroom set. It arrived very quickly and is stunning with the detail on all of the pieces. Delivery crew was expedient and HCC staff was amazing with all of the question I dreamed up. Just wanted to share my great purchase experience.

I thought that I ordered mu granddaughters bedroom set as individual pieces because I needed 2 night stands and didn't need a dresser mirror. Wjen my order came th we re was only 1 night stand and a dresser mirror. So they next day I text then and my response was " well thats what you ordered!" I responded and said I would have never purchased a mirror, I have no use for one. Her response was the same. I finally found a phone number for them and so I called. I explained my situation to the man on the other end of the phone and his response was even more shocking. He said she was right and they "Don't make mistakes!" I was so taken back with his response that I said " your tellong me your perfect? And he said yes! Than after going back and forth for a few mimutes, it finally came out that you can only order bedroom suites, not individually. At no time did either one ask me how to make it right? I own a business and this is not the way to treat your customers because negative feedback is like a terminal illness, it will eat you alive!

I was looking for a bedroom set and didn't have much luck with the local stores. Found what I wanted online and had it at my house in less than 2 weeks. Very happy with the store responsiveness and speed of delivery. Is

HCC did a great job answering all of my questions, communicating shipping info, and delivering a beautiful bedroom set to my new home. Great shopping experience and would do business with again.

Great delivery and knowledgeable assembly people!

Very impressed with the speed and efficiency of this company. I ordered a ornate living room set and it was delivered in less than 2 weeks across country. Arrived perfect and it's even more beautiful in person. We are anxious to order some matching pieces soon.

We ordered a living room sectional online because we coulldn't find the style and color in the local stores. The price was better than what we saw elsewhere and delivery was very fast. Excellent t experience overall.

Bad customer service. I received TWO broken statues and the return process is HELL. They do NOT send for the packages. You will be responsible for shipping and it's not cheap! I am stuck with two broken statues and speaking with someone is impossible. You can only email and they will get back to you if you are lucky. Think twice. I feel like I got taken.

I placed an order for a loveseat. After 2 weeks of no communication, I called and spoke with an agent who said I needed to send an email to get a status on the order. I sent an email, but no response. I called again, and the same rep answered. He said I would hear back "soon". I asked when, "maybe next week". These folks have no idea what customer service is. I can't speak to the quality of the product as I've not received it. It's going on 3 weeks since I placed the order, and I'm going on vacation. So I need to have an idea of when I can anticipate the delivery.

So I purchased a Buffet and Hutch from Home Center Cinema yet to be delivered. After paying 3+ grand plus shipping and handling. What's crazy is that I called before purchasing to make sure the product was available. A man picked up and confirmed twice that they had it in stock. Fast forward one month later. I hear nothing about shipping or delivery. Then I call, a very rude man picked up the phone and was short with me and said I should send an email, I said I did and there was no reply. He then proceeded to say I should wait for them to reply. I mentioned but I'm on the phone with you now, he repeated what he said and was done with the call. I hear back days later only for them to ask me to pay an additional $487.45 for shipping. I emailed back that I already paid the shipping and handling that was paid in my order $179.99. Then they emailed me back that shipping charges to me is now $789.34!!! What's going on here, am I being scammed???

This is a scam company. Ordered a Brayton media file cabinet when on sale and with advertised delivery time of 10 days. Without any notification like advertised that payment takes three days to process and numerous calls to get update to no avail due to no one answering finally got someone who directed me to email and did so some two weeks after purchase. Emailed but due to sale long being past and never actually having product in stock was told not expected in stock for at least 45 days and so was issued a non-requested refund, probably because now product is hundreds of dollars more. Waste of time and now have to wait for refund process before addressing office needs.

Do not purchase from this company. While the sales process is smooth and delivery is acceptable, the after-sales support is absolutely terrible. They require you to email for assistance, and their phone number is strictly for sales. If you try to raise concerns about their lack of email support, they will hang up on you.

After months of being given the runaround, I called again, only to be told—yet again—to email support, as if I hadn’t already tried that three times without any response. Their support team is completely unresponsive. I eventually had to troubleshoot the issue with our electric recliner on my own and discovered I could fix it with a $10 replacement power supply.

Had I known the problem was this simple, I wouldn’t have wasted over six months emailing their so-called support team to no avail. I didn’t even expect them to fix the issue for me; I just needed guidance on what part to order and was more than willing to pay for it. I explained all of this in my emails, but they never bothered to reply.

This company has the worst customer service I’ve ever experienced, and I cannot recommend them to anyone. Even if you're tempted by lower prices, the lack of support makes it absolutely not worth it. Save yourself the frustration and choose a more reliable company.