I am reviewing only Arpit, who assisted me with my problem - I am not reviewing Saxo. Arpit did a wonderful job of understanding my problem, which was quite complex, and then addressing it. Arpit, I m... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The set up process was easy. One day after setting up the account, I received a call from customer serviced to make sure I understood the platform, terms and conditions and documentation requirements... Se mere
Platform is ok. Customer service is abysmal. Difficult to find a way to connect. When you call, you are put on hold (I was first in line for over 10 minutes) and then they hang up on you. Happened two... Se mere
Virksomheden har svaret
Jaya was brilliant ; She knew her stuff and was able to effortlessly guide me through a complicated procedure to do with changing currencies and downloading these. She advised leaving the funds one... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo.
What do we offer?
Skrevet af virksomheden
- Award-winning trading platforms
- To connect traders and investors to global markets, Saxo provides a suite of powerful online trading platforms: SaxoTrader, our award-winning platform for web, mobile and desktop, with access to our full range of trading products and advanced tools. SaxoInvestor, our all-in-one investment app, offering easy access to stocks, ETFs, bonds and more To try the platforms and practice trading, you can sign up for a free 20-day demo account.
- Find every product you want to trade
- Saxo offers an unparalleled product range of 71,000+ financial instruments, including stocks from over 25 countries, ETFs, online bonds and mutual funds, along with leveraged products such as CFDs, futures, FX, and options on stocks, indices and futures. With Saxo, you always get ultra-competitive spreads and commissions across all asset classes.
- Get inspired to trade and invest
- Trading is all about making informed, rational decisions. To keep our clients up to date, we provide a wide range of free inspirational content, including daily market commentary from our in-house experts, news, popular stocks, webinars and podcasts. Whatever your level of trading and investing experience, Saxo supports you with the knowledge you need.
- Our Story
- Since 1992, we have been on a mission to make the global financial markets more accessible to more people. Today, Saxo is a fully regulated and licensed bank under the supervision of the Danish FSA, holding broker and banking licenses in multiple jurisdictions. We are designated as a Systemically Important Financial Institution (SIFI) by the Danish FSA, and have an investment-grade rating from S&P. With offices around the globe, Saxo has local support teams on call 24/5 for technical and account support. We also provide helpful resources online in our self-service portal. If you’re interested in joining our 1.5 million+ clients worldwide, visit our website to open a Saxo account today.
Kontaktoplysninger
40 Bank Street, 26th floor, E14 5DA, London, Storbritannien
- +44 207 151 2100
4,3
Fremragende
502 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I am reviewing only Arpit
I am reviewing only Arpit, who assisted me with my problem - I am not reviewing Saxo. Arpit did a wonderful job of understanding my problem, which was quite complex, and then addressing it. Arpit, I mark you ten out of ten - well done and thank you very much indeed - David
2. september 2026
Uopfordret anmeldelse
The set up process was easy
The set up process was easy. One day after setting up the account, I received a call from customer serviced to make sure I understood the platform, terms and conditions and documentation requirements.
Jacopo was very helpful
2. september 2026
Uopfordret anmeldelse
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Platform is ok, customer service very very poor
Platform is ok. Customer service is abysmal. Difficult to find a way to connect. When you call, you are put on hold (I was first in line for over 10 minutes) and then they hang up on you. Happened two times in a row. Lost patience after being over 3h30mn on hold (while being first in line for the entire time). But clearly means that there is no one actually answering the phone. Very frustrating as I am already a client....
2. september 2026
Uopfordret anmeldelse
Besvarelse fra Saxo Group - Saxo UK
Hi
Thank you for taking the time to share this feedback, and I’m very sorry for the experience you’ve had.
We’ve investigated what happened and can see that you were unfortunately caught on a phone line that should have diverted you to our Client Service team instead of leaving you on hold for such an extended period. This is not the level of service we expect to provide, and we’re now looking into why this occurred so we can prevent it from happening again.
We fully understand your frustration, especially as an existing client trying to reach us, and can only apologise for the inconvenience and time you’ve lost.
I’d really like to help you with your enquiry directly. Please feel free to contact me:
By phone 0207 151 2033 between 08:00 and 16:30 (UK time)
By email at stuh@saxomarkets.com
If you email me your preferred contact number and a suitable time,
I’ll be happy to call you back.
Kind Regards
Stuart
Saxo's onboarding process is very clear
The onboarding process was well structured with clear instructions. Charlotte's guidance was very constructive and helpful.
26. august 2026
Uopfordret anmeldelse
Terrible communication.
I believe I had closed my mother's Saxo Trading account down about 6 years ago. About a year later I started to receive corporate actions on my mother's account. I contacted Saxo on several occasions over the years, to ask if my mother still had any stocks or cash in it, they said no, and that the account had now been fully closed.
About 3 weeks ago, I received an email, saying, that any cash or stocks must be removed from her account by the 4th September 2026, before access was denied.
It turned out that my mother's account had not been closed and there were still some Vodafone shares in it. After several more phone calls, I was told that my mother's account was valued at just over £70.00. Once costs had been added, she received £17.58.
26. august 2026
Uopfordret anmeldelse
Besvarelse fra Saxo Group - Saxo UK
Hi Andrew
Thank you for taking the time to share this – I’m very sorry to read about your experience, especially given the length of time and the conflicting information you were given.
This is not the standard of communication or service we aim to provide, and I completely understand your frustration around the account closure, the late discovery of the remaining Vodafone shares, and the final amount received after costs.
I’d really like to look into the specifics of your mother’s case so we can understand exactly what happened and see what, if anything, can be done now, as well as make sure we learn from this. If you’re willing, please contact me directly:
Email: stuh@saxomarkets.com
Phone: 0207 151 2033
I’ll review the case and come back to you personally.
Best Regards
Stuart
very helpful and attentive agent
very helpful and attentive agent. He resolved my issue. Very proffesional.
14. august 2026
Uopfordret anmeldelse
Besvarelse fra Saxo Group - Saxo UK
Hi David,
Thank you for taking the time to share this.
Delighted to hear the agent was helpful, attentive and got everything resolved for you – that’s exactly how we want every interaction to feel: professional, but still human.
Since your experience has been so good, if you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform:
My Profile → Refer a Friend
If they open and fund an account, you’ll both be eligible for referral benefits of GBP 500 each in Commission Credits, according to the current campaign in your region.
Thanks again for your feedback – it really does mean a lot.
Best regards
Jaya Satija
Eirik was extremely helpful,and quickly…
Eirik was extremely helpful,and quickly and efficiently helped me to trade a stock that was not yet listed on the platform. 5 stars.
14. august 2026
Uopfordret anmeldelse
Besvarelse fra Saxo Group - Saxo UK
Hi Turlough,
Love this – thank you for sharing!
Eirik will be absolutely chuffed to hear your feedback. Helping you get a stock traded that wasn’t even listed on the platform yet (and doing it quickly and efficiently) is exactly the sort of service we want you to experience, so 5 stars very happily accepted.
Since your experience has been so positive, if you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform by going to:
My Profile → Refer a Friend
If they open and fund an account, you’ll both be eligible for referral benefits of GBP 500 each in Commission Credits, in line with the current campaign in the UK region.
Thanks again for taking the time to share your experience.
Best regards
Jaya Satija
My experience was only as good as it…
My experience was only as good as it was because of Jaya, she kept me informed and worked hard to get the transfer done. She is a great asset to the Saxo business.
7. august 2026
Uopfordret anmeldelse
Besvarelse fra Saxo Group - Saxo UK
Hi John,
That’s incredibly kind of you to say – thank you.
Jaya will be absolutely delighted to hear this. Keeping you updated and pushing to get the transfer over the line is exactly the sort of service we want to deliver, so it’s great to know it made a real difference to your experience. Comments like yours genuinely help recognise the people who go the extra mile.
Since your experience has been so positive, if you have friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform:
My Profile → Refer a Friend
If they open and fund an account, you’ll both be eligible for referral benefits of GBP 500 each as Commission Credits, in line with the current campaign in your region.
Thanks again for taking the time to share your feedback – it really does mean a lot.
Best regards
Jessica
Excellent customer service
Excellent customer service. Professional and knowledgeable. Great trading platform.
7. august 2026
Uopfordret anmeldelse
Besvarelse fra Saxo Group - Saxo UK
Hey there,
It’s excellent to know you’ve been happy with the service and the platform – thanks for taking the time to share your experience. These feedbacks really mean a great deal to us.
If you have friends, family or colleagues who might also benefit from using Saxo, you’re very welcome to refer them directly from your account via My Profile → Refer a Friend. Should they open and fund an account, you’ll both qualify for £500 each in Commission Credits, in line with the current referral campaign in the UK region.
Best regards
Jaya Satija
The overall experience was positive
The overall experience was positive. Charlotte did an excellent job overriding some illogically convoluted rules of the Saxo Bank
5. august 2026
Uopfordret anmeldelse
Besvarelse fra Saxo Group - Saxo UK
Hi there,
Pleased to hear your overall experience was positive, and that Charlotte was able to cut through some of the overly complex rules on your behalf – that’s exactly the sort of practical help we want to provide.
If you know any friends, family or colleagues who might appreciate the same level of support and platform access, you’re very welcome to refer them directly from your account via My Profile → Refer a Friend. If they go on to open and fund an account, you’ll both be eligible for £500 each in Commission Credits, in line with the current referral campaign in the UK region.
Thank you for the lovely feedback!
Best regards
Jaya Satija
Polite and Professional
Polite, professional and educated interaction with Saxo
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra Saxo Group - Saxo UK
Hi Raymond,
Thank you very much for your message and for the polite, professional and well‑considered way you’ve engaged with us – it really does make the interaction a pleasure.
If you have friends, family or colleagues who you feel might also benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform via:
My Profile → Refer a Friend
If they open and fund an account, you will both be eligible for referral benefits of GBP 500 each in commission credits, in line with the current campaign in the UK.
Thank you again for the great review.
Best regards
Jaya Satija
Jaya was brilliant
Jaya was brilliant ; She knew her stuff and was able to effortlessly guide me through a complicated procedure to do with changing currencies and downloading these. She advised leaving the funds one day to avoid any negative costs on the day of conversion and was available the next day to guide me to final completion. Moreover, apart from the transactions she was charming, relaxed, friendly and very clear in her explanations. A very pleasant customer service !
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Saxo Group - Saxo UK
Hi Michael,
Thank you so much for your generous feedback – it’s genuinely appreciated. I’m delighted to hear that the process around the currency conversion and downloading the reports went smoothly, and that the suggestion to wait a day helped you avoid unnecessary costs. It was a pleasure to support you through to the final steps, and I’m very glad you found the explanations clear and the interaction pleasant.
Since you had such a great experience with us, If you have any friends, family or colleagues who you feel might also benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform via:
My Profile → Refer a Friend
If they open and fund an account, you will both be eligible for referral benefits of GBP 500 each in commission credits, in line with the current campaign in the UK.
Best regards
Jaya Satija
Saxo have very good customer service
The customer agent, Abhas, was really patient, helpful and efficient
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Saxo Group - Saxo UK
Hi Wendy,
Thank you very much for taking the time to share your feedback – it’s greatly appreciated. I’m very pleased to hear that Abhas was able to support you effectively and make the process run smoothly; it’s always encouraging to know when our colleagues make a real difference to a client’s experience.
If you have any friends, family or colleagues who you feel might also benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform via:
My Profile → Refer a Friend
If they open and fund an account, you will both be eligible for referral benefits of GBP 500 each in commission credits, in line with the current campaign in the UK.
Best regards
Jaya Satija
Great support in the on boarding process
Great support in the on boarding process
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra Saxo Group - Saxo UK
Hey Frank,
Thank you very much for your feedback – it’s greatly appreciated. I’m delighted to hear that your onboarding experience went smoothly and that the support you received was helpful; it’s exactly the kind of start we hope to provide.
If you have any friends, family or colleagues who you feel might also benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform via:
My Profile → Refer a Friend
If they open and fund an account, you will both be eligible for referral benefits of GBP 500 each in commission credits, in line with the current campaign in the UK.
Best regards
Jaya Satija
Promptly came on line.
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra Saxo Group - Saxo UK
Hi Robert,
Thank you for your feedback – I’m pleased to hear we were able to come online promptly and assist you without delay.
Since you had a positive experience with us and are happy with our support team, please feel free to refer anyone who might also benefit from using Saxo. If you have friends, family or colleagues who might be interested, you’re very welcome to refer them directly from the platform via My Profile → Refer a Friend. If they open and fund an account, you’ll both be eligible for referral benefits of 500 GBP each as Commission Credits, in line with the current campaign in UK region.
Best regards
Jaya Satija
Patient lady
Very patient lady helped me to, eventually, login to my demo a/c.
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Saxo Group - Saxo UK
Hi Robert,
I am pleased to hear that my colleague Charlotte was patient and helped you successfully access your demo account in the end.
Since you had such a positive experience, please feel free to refer anyone who might also benefit from using Saxo. If you have friends, family or colleagues who might be interested, you’re very welcome to refer them directly from the platform via My Profile → Refer a Friend. If they open and fund an account, you’ll both be eligible for referral benefits of 500 GBP each as Commission Credits, in line with the current campaign in UK region.
Thank you for such great feedback!
Best regards
Jaya Satija
Had a call from Charlotte this morning
Had a call from Charlotte this morning, very pleasant and very knowledgeable. Great service.
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Saxo Group - Saxo UK
Hey Jon,
I’m very pleased to hear that Charlotte was able to assist you, and that you found her both pleasant and knowledgeable.
Since you had such a great experience, please feel free to refer anyone who might also benefit from using Saxo. If you have friends, family or colleagues who might be interested, you’re very welcome to refer them directly from the platform via My Profile → Refer a Friend. If they open and fund an account, you’ll both be eligible for referral benefits of 500 GBP each as Commission Credits, in line with the current campaign in UK region.
Thank you for the lovely feedback!
Best regards
Jaya Satija
We had an issue with the selfie and Mr
Now we have to correct to 5 stars again. I had Mrs. Melisa on the phone from Zurich Headquater.. She was very, very kind. She told us what she is still missing. She sent me an email, we sent the missing part, and now the account is openend!
So, the 5 stars now belong to Mrs. Melisa from the department in Zurich. Thank you very much, Melissa.
You received a five-star recession. At first, I gave Mr. Max Winkler a 5-star rating because he was extremely helpful. We had an issue with the selfie verification, and he handled it professionally, was very customer-oriented, and resolved the problem within just one day. I was genuinely impressed and happy to see that Saxo has such diligent and capable customer support.
Unfortunately, my experience changed completely afterward. We contacted Mr. Winkler three times within one week, and despite our repeated messages, we never received a single reply. Even if there is no immediate solution, a short response such as, "We're still working on it, please be patient," would have been perfectly acceptable.
Ignoring customer inquiries is simply a no-go. It gives the impression that new customers are not important and that their concerns are not taken seriously. For that reason, I have changed my rating from 5 stars to 1 star.
This concerns Saxo Switzerland in Zurich. Good customer service is not only about solving the first problem—it is also about maintaining communication afterward. Unfortunately, that did not happen in this case.
By the way, I'm not sure that you're delighted about the answer you gave us. Maybe you should read it once again.
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Saxo Group - Saxo UK
Good day,
Thank you for taking the time to write us a review.
We are pleased to hear that you were satisfied with our colleague Melisa and her assistance. We greatly appreciate your feedback and nonetheless hope to continuously improve ourselves.
For further questions, we are happy to assist you at +41 58 317 95 00.
Sincerely,
Lukas | Client Services
Hostile customer service, trapped funds, and blocked complaints. AVOID.
I requested a full cash transfer of my £23,600 Stocks and Shares ISA from Saxo to Interactive Investor weeks ago. Since then, it has been absolute radio silence. My cash is sitting completely idle, earning a pathetic, sub-market interest rate while being actively eaten away by Saxo’s platform custody fees.
When I finally called their UK customer service line today for a simple status update, the support agent chose to hang up the phone on me rather than handle the query. To make matters worse, Saxo has intentionally engineered their website's formal complaint form to be unusable—blocking submissions unless you provide a support ticket number and staff name, neither of which they will give you.
Holding a client's life savings hostage and cutting off communication channels is a clear breach of the FCA's Consumer Duty and Treating Customers Fairly guidelines. This company is a bureaucratic nightmare that actively blocks accountability. If you value your money and want to be treated like a human being, stay far away from Saxo.
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Saxo Group - Saxo UK
Hi IXUS,
We’re very sorry to read your comments and to hear how stressful this experience has been for you.
We have now reviewed your case in detail. To clarify the situation:
- For ISA transfers out, the process must be initiated and driven by the receiving provider.
- We had not received any transfer request or communication from receiving provider, so we were not aware that a transfer had been instructed until you contacted us directly.
- We work with the receiving provider regularly and they have established contact routes for sending such requests. Our standard process is to act promptly once we receive a valid transfer instruction from the receiving provider.
Since speaking with you, we have been actively looking at ways to reach out to the receiving provider directly so that we can help get the transfer moving, even though the formal process requires them to contact us.
Regarding your experience with our customer service:
- We are currently reviewing the call recordings and internal logs to understand exactly what happened on the call where you felt the line was terminated prematurely, and whether our standards were met.
- We are also reviewing the online complaints form journey you mentioned. The intention is not to block complaints in any way – complaints can always be raised via phone, secure message, or email as well as via the form – and we will address any usability issues you have highlighted. We are also now handling your complaint formally and it will follow our standard complaints procedure.
We take our obligations under the FCA’s Consumer Duty and Treating Customers Fairly very seriously. Your feedback has been escalated internally so we can learn from this and improve both our processes and our communication.
Kind Regards
Saxo Team
Monika was very helpful and polite
Monika was very helpful and polite. Resolved my issue as quick as possible
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Saxo Group - Saxo UK
Hi Dave,
That’s really lovely to hear – thank you for taking the time to share such positive feedback. I’m delighted Monika was able to resolve your issue quickly and in such a polite manner.
Since you’ve had a good experience with us, if you have any friends, family or colleagues who might benefit from using Saxo, you’re very welcome to refer them. You can do this directly from the platform (My Profile → Refer a Friend) and, if they open and fund an account, you’ll both be eligible for referral benefits of 500 GBP each as Commission Credits, in line with the current campaign in your region.
Thank you again!
Best regards
Jaya Satija
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.