Liebherr Home Appliances Great Britain  Anmeldelser 266

Do not buy Liebherr , it certainly doesn’t live up to the name or reputation anymore.

We bought Liebherr thinking we were getting the top of the range appliance the best on the market but how wrong were we! . We purchased a wine cooler / freezer fridge combo swtnes3010 at nearly £6000 only to have a complete compressor failure / gas leak just 6 months out of the warranty period. As out of warranty I had to buy another half of the fridge (wine cooler / freezer) to replace the faulty one , albeit at a reduced cost but still you don’t expect to pay that amount and a product / name of such high Calibur to fail like that but I was tied as it is a big feature of our kitchen.
Now it has happened again 9 years down the line to be bluntly told by customer service that nothing can be done! and it will be £6/7000 to replace the whole unit! The fridge half is working perfectly fine and have had no problems but told I’ve no other option but to replace the whole thing at £6/7000

I have had someone look at the fridge and had confirmed it is the compressor / gas leakage again . It was bad luck it happened the 1st time but to happen again and be treated like I have is absolutely disgusting!! The recommended appliance repair companies I was told to contact have told me Liebherr appliances are the most common that are in need of repair I think this speaks volumes.

How wrong was I to think it was a top of the range brand. You expect at that price for it to last longer than 9 years. It is certainly not a reliable brand. On the website it says Liebherr are renowned for their after sales customer service well this certainly isn’t the case.
There has been no compassion what so ever just very dismissive.
Customer service staff also giving conflicting information so I was hopeful for at least something to help the situation only to be bluntly told there is nothing that can be done!

I have a Liebherr KDes3142 and it has been running fault free since 2001, 22 years! It needs a new door seal for both freezer and fridge doors. Is this a spare part that I can get? Serial number 74.658.132.0. Cannot locate on the Liebherr site. Please help. Was told I had to buy new doors. It is a smasher. A rated too. Looking at getting a E rater. Not my ideal option....

Bought a K2630 fridge in Aug 2016. Really well designed and built – no criticisms lat alone any problems, even the light bulb is still good. Keeps contents within 2° of set temperature, cools large quantities of slightly warm food. No ice-making, so no never any defrosting; I assume the cold side of the refrigeration circuit never operates at or below 0°C as the digital thermostat settings are 1, 3, 5, 7, 9 (°C).
Looks like new with no signs of almost 7 years of use, hopefully I’ll get another 7+ years of service from it.

Now need to replace a badly-made-in-china chest freezer, so Liebherr was my go-to brand. Then I saw the worrying level of one-star ratings, but looking at alternative upright freezers of around 200L, all the other brands of suitable upright freezers have far worse ratings and criticisms of their customer service.

I was having difficulties making and completing an online order for the two parts of a F/F lower freezer drawer. I was then concerned that having given my bank details more than once, I might find charges for each attempt. I telephoned the Appliance Division, and was extremely pleased with the super customer friendly, helpful manner shown to me by both of the ladies who answered - and satisfied - my request for help.
Many Thanks to Monae and her colleague whose name I missed, (sorry). You relieved my concerns, and have ensured my order is now correct. Liebherr is lucky to have you!
(Jacqueline)

Professional, friendly and amazingly efficient response to my spares query. And the parts are still available after 17years!

Ordered new part. Liebherr did exactly what they said they would. Part arrived on time. What more could you ask?

I have very recently been in touch with Liebherr about a replacement door for a fridge-freezer. (The door issue arose because of misuse by a user.) I am extremely impressed with Liebherr's level of customer service, and courtesy in dealing with a problem not of their making, and rapid response. They went way above and beyond what I had expected. Thank you, Liebherr.

I bought a liebherr fridge freezer in October, and after a couple of months, I heard an alarm saying there was a problem with the freezer fan. I contacted the service department, and within a couple of weeks, they sent a new part to my home, followed by an engineer to replace the faulty one..no fuss, no bother...wish more companies dealt with problems this way. Appliance working fine with no issues. Well done

We have a built in freezer which sadly on starting it up had a bit of a fan problem. A transportation problem or otherwise, nobody can know. But Liebherr addressed this problem with no fuss at all and we now have a fully functional freezer. So, in summary, a sticky start but Liebherr made sure this didn't turn into a drama! Excellent customer service.
Thank you very much.

Response speedy,efficient and clear. Expect to resolve my difficulty without problem tomorrow. My thanks to customer services.

I have one of the 8 drawer freezers which is ideal for our home grown produce as it has serious storage volume, I was also able to order an insulated panel that slides in to reduce the freezer size if not needing all the space too which is a smart idea. Panel ordered without any issue and does the job well.
Fully recommend!

Product reliability is really poor, you buy Liebherr because the brand says quality and reliability but the opposite is true especially when it comes reliability. We bought an expensive integrated freezer and all we've had is issues. The customer service has been appalling. Our freezer has broken down and it going to take a month to get it sorted, firstly they said they new what the issue was and then they would get a engineer to fix it. The engineer turns up a week later and doesn't fix it he just says what's wrong with it which is exactly what the call centre had said was wrong with it. This is the third time the freezer has broken down within 2 years. Then they organise to come back and order the materials and say they need towo people to fit it. They organise to come back a week later. Then I take another day off work and in the afternoon they ring us up to say sorry can't come today as this job needs two men! What a surprise! And now they are saying they can't come back for two weeks because they only have two service engineers in the east Midlands and one is on holiday. How perthetic, what kind of service is this?

I bought a small freezer from Liebherr, within 3 months it was leaking drops of water by the door. I rang them, got through straightaway with no 'press this number' button hassle and was told a local engineer would come out. Local engineer rang me the same day and turned up the next, diagnosed a problem with the seal and ordered a new door. This was duly fitted. I was impressed by the level of customer service I received and how seamless everything was. I accept that things do go wrong with mechanical items - to me it shows the measure of a company in how professionally and painlessly they deal with it.

A few months later my fridge died - a different brand and lots of run around with that manufacturer so I replaced it with a Liebherr on the strength of the customer service I had recieved with my freezer. Very happy.

Quite simply, Liebherr has the best Customer Service I have ever encountered - our new fridge-freezer arrived with a fault, and whoever I spoke to at Liebherr went above-and-beyond to arrange an engineer visit, a replacement unit, delivery and fitting - all in the shortest time possible (and the new unit is working perfectly!). (And no, I don't work for Liebherr - ha!).

Purchased a Liebherr SBSES8483 Fridge Freezer in June 2022 at a cost of £2,945.

In January 2023 the ice maker stops working and I call Liebherr Customer Service. A 3rd party engineer arrives a few days later and is unable to resolve the problem. Shortly after he leaves I notice he's dented two doors.

He reappeared a few days later and replaced the ice maker. Meanwhile Liebherr UK agree to order two new doors and have an engineer fit them.

8 weeks later, no doors, no engineer, no communication. I email and call Liebherr UK, who appear to be too busy in internal meetings to speak to me or resolve my issue.

A really poor customer experience.

I purchased an Under Counter Freezer in March this year ( via AO.com ) and I have to say it is incredibly well made albeit at a much higher price point than the one it replaced and I only purchased this model after much research on customer feedback which was, in the main, excellent. Where it fell down a tad was the level of post-sale customer service. I needed to extend the product cable and emailed the company for advice as it was a brand new product and I didn't wish to affect the warranty in any way. The company took seven days to reply and stated that I can extend the lead but not by an excessively long one. I felt that the reply was an absolute minimum with no appreciation of buying one of their products. My concern was that the unit was rated as 1.3 amps in consumption but was fitted with a 13 amp fuse and I wanted reassurance that the product was correctly protected fuse wise and what specification cable I should use in the extension. I therefore phoned their customer service line and asked these very questions. Whoever it was I spoke to made me feel I was interrupting his day and that my questions were 'schoolboy foolish' in content and I felt he wanted me off the phone. It was awful. Sadly, this was a true reflection of the lack of customer care that is being reported lately in all sectors of retail.

Most unreliable fridge we have ever had. The milk was off again despite setting it at 4 degrees C. A monitor shows is as being 8 degrees C with higher peaks. It was initially repaired under warranty but the problem has never disappeared, it will work for a few weeks and then fail. Last time we turned it off for 48 hours to thoroughly defrost it but only a nominal amount of ice had built up. We religiously make sure the doors are closed as the magnetic seals are quite weak on this fridge.

Followed up on the Liebherr response on 3/4/23, will try to reset as suggested (ie turn off for an hour and leave it for 4 hours to get stable)

This did not work unfortunately. Just been on to their recommended repair company and it looks like it is uneconomic to repair as I could be charged as much as £600 to fix it and then only have a 3 month guarantee at best. Needless to say I will be going for a cheaper unit with a 5 year guarantee, I had thought that going for a premium brand I would be getting reliability but clearly not the case here.

My elderly, disabled mum purchased a very expensive Liebherr freezer in July last year. After only 7 months, the alarm started to sound. Unfortunately due to physical disability and Liebherr not having provided any product instructions or warranty documentation with the freezer, Mum could not ascertain how to locate the fault code. I had to excuse myself from work to rush home and call Liebherr for her, who initially refused to book an engineer to come because I could not provide a fault code! It was only when I said that wasn't a particularly fair way to treat a disabled person who had not been provided any product instructions that they reluctantly booked an engineer to visit. Fortunately the alarm sounded again a few minutes later and I found the fault code and immediately called Liebherr back, reaching the same man I spoke to previously. I was very annoyed when he guessed what the fault code was before I could tell him!! I asked if this was because this issue might be occurring more than it should and he avoided answering. The freezer proceeded to defrost overnight, despite the fact the motor was still running and all the contents thawed, were spoiled and had to be thrown away. As this was a tall freezer, this was a significant amount of food which was Mum's supply for meals for the next few days as she is housebound. Despite knowing in advance what the fault was, a faulty sensor, the engineer who attended did so knowing full well he was not carrying the part needed to carry out the repair. He also commented that while he usually only replaced about 6 of these sensors in a whole year, if that, this was the second he'd need to replace in a week! Fortunately our retailer stepped in to help with a freezer on loan until Liebherr got their act together and our retailer took the faulty one back to their store, pending the return of the engineer with a replacement sensor. Retailer contacted us a couple of days later to say the engineer had failed to show up, and there had been no contact from his company at all!! The retailer then had to put a complaint in and a further engineer from another firm was booked and came out, claimed that he knew straight away what the problem was and repaired it. Our retailer kept the freezer for a couple of days after to ensure everything was fine but then they called us to say that yet AGAIN, AFTER being confidently repaired, the freezer started to fail for a second time! Thankfully our retailer has said that we will not be having the product back as it is not fit for purpose and they have arranged to replace it with a product from another manufacturer. They have been far from impressed with what we have endured and gone out of their way to help. Liebherr had the audacity to say they would not compensate us for losses as per the terms and conditions of their warranty. I pointed out that we had never been provided with instructions for the product, let alone the warranty!! They were referring us to something they were under a duty to have provided and had not! After quite a battle, which included the threat of being reported to the Trading Standards Authority, they reluctantly agreed to a small amount of compensation (which did not cover all of our losses at all). This was only after two emails to them went unacknowledged and a staff member repeatedly gave me a wrong telephone number!! In short, Liebherr's products appear to be overpriced, overrated and in our case, absolutely not fit for purpose and of poor quality. Their customer service is just as bad. We will never consider buying their products again and most certainly will not be recommending them. It was an appalling situation from start to finish which has caused much stress, inconvenience and financial loss. Thankfully our retailer is capable of providing a level of service that Liebherr can only aspire to! They are an absolute disgrace!!!

Excellent customer service. Polite, helpful and efficient. Really refreshing to find a company that actually cares about its customers.

Extremely helpful customer services. I had queries about a second hand ff and was answered very promptly and consisly. Thanks! 😀