Holidayme Anmeldelser 2.628

Thank your Mr Ranjan

It all started with a last minute plan to head somewhere for 10 days by myself wherein I was successfully wooed by the aggressive advertising done by HolidayMe on major social networking platforms. Alongside its competitors such as TravelWings, Holiday Factory and the likes, HolidayMe stood out due to its simplified advertising and attractive packages offering great value for money, as perceived at the first instance. It was also the only operator that offered Azerbaijan and Armenia on the same trip whilst working with Georgia being the stopover destination.
My interaction with their team began after submitting a query for a 9N/10D trip to Armenia, Georgia and Azerbaijan. Ruby contacted me the following day and was friendly.
As a single lady solo traveller visiting the aforementioned countries for the first time, I was quite apprehensive and had expressed this concern explicitly. At the same time, a desire to cover most of the attractions in the designated time frame at the cost of my own flexibility was also stated clearly and willingly. Whilst these concerns were acknowledged, more justice could have been done to the itinerary suggested in terms of the hotels, tours, timings, variety of excursions etc. since my prerogative was to discover the countries instead of relaxing in a hotel. On asking them if the duration needed to be amended to accommodate more attractions, I was reassured that 3 days were sufficient to cover everything in each country. On reading up extensively about all 3 countries, I made several suggestions to alter the itinerary all of which were eventually accommodated which left me contemplating the entire need of booking through a destination expert. After a multitude of emails sent back and forth and extensive calls being made, a final itinerary was agreed upon mutually. At this point, I would like to highlight Amey Vaishnav who was instrumental in making me go ahead with the booking after an extended conversation clarifying my doubts post the various email and telephonic exchanges. This left me feeling reassured about my trip.
However, right after the booking was done, the post sales team did make me strain my nerves on the reconfirmation, visa process, buying insurance and other small queries. At this point, neither of Amey or Ruby could be reached due to their own reasons.
Until this point, I was still skeptical of how the trip will be and was still quite nervous. I reached out to all the hotels individually to apprise them about my room preferences, most of which were met expect minor slips Ex. Bed type, absence of natural light etc. by virtue of product limitations.

Moving on to the trip itself, I would like to thank Gaya and her team who made my trip so very special in Armenia. I was upgraded to a private tour on all three days which was a pleasant surprise even though it was evident that there weren't many tourists during the second half of May. The Europe hotel was located right next to The Republic Square, was neat and tidy. I felt they could've been more flexible in charging for the early check-in (AMD 25,000) especially since it wasn't busy.
On the first day, Hakob was truly exceptional and made the city tour very interesting. He went out of his way to ensure I experienced Yerevan to the fullest apart from customizing the tour as per my interests.
On day 2, Andy took me to Khor Virap, Areni and Norovank. He was nice but seemed a bit tired.
On day 3, Hayk was extremely entertaining and showed me Garni, Geghard and the Genocide Museum. He was very enthusiastic. Gaya was like my best friend in the city and was always reachable to coordinate my whereabouts. She also went ahead and suggested a change in my itinerary which saved me ample time to visit the Genocide Museum, The Garden and Vernissage. All in all, I felt at home in Armenia and took loads of memories with me. It is a beautiful country and this was a great start.
Next, I had a car transfer booked to take me to Georgia on day 4. A clean Mercedez Viano and a wonderful chauffeur (Vahe, I guess) drove me. He completed the journey in about 4.5 hours and left me spellbound. On the way, I visited Lake Sevan, Dilijan and the Sevanavank Monastery all of which were extremely beautiful. He stopped on the way to let me grab a quick breakfast since we left very early. That was a nice gesture.

Georgia was very beautiful too. Hotel Metekhi Line was clean however had issues with air-conditioning, wifi connectivity etc. and was pitched at the top with a steep climb each time, that too on a street which became completely dark by 10 p.m. Temo tried to help but did leave me very concerned and confused about some basic queries including unforseen changes to my itinerary to suit their convenience. I had booked a last minute city tour, which I realize in hindsight wasn't required however I still value what I learnt about Tbilisi in a snap shot from Sandro and the experience of the local drink, Chacha that he made me try from a home producer.
Day 2 was exceptional with Hercules who took me on shared tour with a very nice Indian family to Bodhbe, Sighnagi and the KTW wine bottling factory. Whilst I couldn't paraglide, he made sure we enjoyed to the hilt by Quadbiking around the city of Signagi along with trying local Georgian food and snacks (Churchkela).
Day 3 was for Ananuri and Gudauri. It was a group tour and we were explained about the sequence of events by a hospitable guide. We withdrew extra money which again could not be used for paragliding due to bad weather conditions. It was a long drive up and was quite boring with almost no activities. We reached back by 9 p.m. very exhausted.
Next day, I was dropped off to the airport by a kind and punctual chauffeur. The flight to Baku, Buta Airways was very comfortable, neat and clean.

Azerbaijan was experiencing peak rush due to the UEFA Europa League final scheduled the day after I was scheduled to depart. Baku was absolutely wonderful with several interesting places to see and experience. Whilst The Qafqaz City Hotel was a little far from the city, the hotel was beautiful and very comfortable, in fact I was offered a surprise upgrade to a suite which was a very nice gesture. Rustam was a remote point of contact here.
I was received by a gentleman called Max who later went on to take me around the city for a tour. He was nice, friendly and had a very good taste in music. I felt we didn't cover all places and could have seen much more in that span of time. He was kind and hospitable too. Day 1 left me with plenty of time to experience a ride on the Baku Eye and enjoy the light show on the Flame Towers. The tea and preserves at the Baku Eye Boulevard were very tasty and a perfect snack to compliment the surroundings. The complimentary wifi proved to be a saviour enabling me to post live updates of this marvellous place.
Day 2 was reserved for Gabala. Our guide was absolutely delightful and by the end of the long day (which finished at 1:30 a.m.), he was like family to us (shared tour along with 4 other people). This place was definitely one of the highlights by virtue of being undisturbed by pollution. It was very scenic and the air felt so fresh. We experienced the network of cable cars, participated in a professional photography session, ate local cuisine at Qebele-Xanlar, enjoyed boating on Lake Nohur, visited the three levels of the Yeddi Gozel water fall after ascending (what felt like) a 1000 steps. The drive to the foot of the waterfall in a 1992 model Contessa was exhilarating. Though tiring, it was a delightful experience to visit Gabala.
Day 3 was jaw dropping because of the superb marvels of nature in Baku. Aziz was extremely efficient and showed us (shared tour with two others) Yanar Dag, Ateshgah, Gobustan and the mud volcanoes. Each moment of that day is still so fresh in my memory because of the wonders we saw and the way we were guided. He was very flexible with accommodating all our requests, the drive was beautiful and the day was a perfect end to the short vacation.
On the last day, Max was back to bid me a fond farewell.
In conclusion, I would definitely recommend HolidayMe to my family, friends and also experience it myself again due to their robust and reliable network across the countries they have presence in. Thank you for a wonderful trip. I remember the positives more distinctly and happily than the few slip ups. Keep it up. 😊

I am happy to be writing this comment to Mr. Sikender. He is very helpful and keep composed helping me trouhgout the process of my queries. Very kind to approach and humble. Keep up the good work sir. God bless you and your family.

This guy is awesome and accommodating guy it's a nice experience and satisfied to hes service credit to this guy and big big thanks to
Mr. Sikandarkhan Inamdar

I have been quite satisfied with customer care prompt service and quick resolution. I was assisted by Aarti Gadkari and she has been supportive to help us out with a hotel reservation for a family with child. I will definitely recommend holidayme for bookings.

My brother and sister in law suffered a lot. So don't trust Holidayme.

Finally Holidayme guys replied to my requests and sorted most of it.
Please try to improve your efficiency in after sales. Quick response time will definitely get you lot of new business from existing clients.

Faisal

Travel consultant Sikandarkhan was very much willing and quick to help me sort out my bookings.

Wana thanks the star of Holidayme Mr. Noor as since 2 days he is closely following up my case eventhough it was so difficult for him but at the end he solve it for me.

Really appreciate your cooperation Mr. Noor

Regards

We had booked our tour of Baku through holidayme. We were very fortunate to have Mr. Abdul Badri as our travel consultant who surely knows what he is doing. He was very professional and prompt in replying to each of our query and made our trip a memorable one.
I will describe my experience pointwise below:
- HolidayMe displays the perfect information about their offerings on the tour. We were given the same inclusions, benefits and tours which were showcased to us on the very first day.
-The travel consultant was really helpful in providing all the details to us and went back and forth for us to change whatever inclusions and exclusion were requested by us.
-The trip cost compared to all other travel agency was the best and lowest.
-We highly recommend Holidayme to one and all to make there trip a memorable one and do look for Mr. Abdul Badri. He is the best and so as Holidayme.

Kudos guys.

Thanks Holidayme and Abdul

Excellent costumer care service!
Great prices!
Quick response on any issues you might have!
Great experience!

I tried to make a booking for Bali but clearly failed.
I was on hold for 45 mins - then I obviously disconnected!
After this, there was no call back to apologize but instead, they sent me the itinerary I have no idea how.
After calling them to cancel - instead of cancelling they asked me to book a tour.

You really need to train your staff on what customer service is and understand what the customer is asking for.

Not only did I waste my credit - waiting to be answered to, but I wasted so much of my time.

You just lost a potential customer.

Thanks,
Your dissatisfied customer

per favore smetti di imbrogliare i tuoi clienti. Nessuno dovrebbe viaggiare con loro

I would like to say, thank you, for Ms:Arti. I have dealt with me with all love and respect and have facilitated all the procedures in a very respectful and respectful way. I have taken great care of my problem which made it very simple and ended the problem in less than an hour. I thank Holiday Me because it has such very respectable employees.

Big thanks to Mr. Inamdar for his big help and fast support with my issue

Best Regards

Firas Alzahrani

Holiday me is the best travel agancy that I really suggest. Very good undrstanding and arrangement upon your need.with a very special thanks to Mr.Amey Vaishnav

Thank you very much for Brother Nour

Excellent customer service. Ms. Aarti Gadkari did an excellent job processing the hotel confirmation and the refund of the second booking.

Our booking reference # 1903160272. We (2 adults and a child) have booked and fully paid for Apartamentos Playa Moreja (Spain) from June, 24 till July, 1 2019. Yesterday, after arrivng to the hotel we were refused to check in, since no booking were found in a hotel. We are still (15 hours since our arrival) outside of hotel, desperate, with a little child. Yesterday Holidayme have promised to solve this problem, but Apartamentos Playa Moreja still have no valid confirmation for our family.

Update: After another 6 hours, we had to find another hotel and pay for it twice as much as we paid before.