Holidaybuzz Anmeldelser 

I am very disappointed with Holiday Buzz
I responded to an advert on Travelzoo for a cheap break in Budapest for £112 each, but the flight times were awful and the price quoted was far more than advertised
Grace asked me was I willing to be flexible re the destination to get a better deal and flight times so I agreed to look at Malta. She told me that it was EasyJet and that they included 10kgs each luggage. I anssumed this was a cabin bag but a laptop bag. Although the cost was considerably more than 2 x 112 I agreed after being cleverly persuaded it was a better holiday.
But when it came to being checked by the supervisor I was told that the room was very small and basic with no balcony, which sounded awful. I was offered an upgrade to a Standard room at £100 each but at an extra cost if £200 I did not agree. He then reduced this to £30 each….
They obviously didn’t record my email address correctly since it took an email and 2 phone calls next day to get my confirmation paperwork..
When I checked it there was no mention of an extra 10kgs each luggage…only the tiny underseat bag which is always included with EasyJet. No way can you fit 10 kgs of holiday essentials for 4 days in that… diamonds yes.. but I won’t be taking 10 kgs of diamonds sadly.
When I queried this I was eventually offered 2 10kg bags at a cost of £168 but slightly discounted by them.
I cannot have a refund.. they are not willing to offer me bags at an acceptable price.
BEWARE… HOLIDAY BUZZ agents are very skilled at upselling and not giving the full information …
I shall write to Travelzoo to see if they are aware of this SCAM by their business partners… let’s see if they are as reputable and honourable as I thought they are.
Very disappointed by HOLIDAY BUZZ
Karen Cunningham

Liam was very helpful and courteous and answered my request.

Jennifer Yates

My holiday booking experience so far has been good and I have received great customer service from Liam, Linda and others who I happened to have spoken with while processing my booking.
I have not yet had the opportunity to experience my holiday yet as it’s in mid December and hoping that the travel plan and arrangements go smoothly and I receive the best possible service that I was promised by team Holiday Buzz.
Thank you all so far.

Liam was helpful, efficient and polite. Business was done quickly. Excellent

Very professional Dania was very helpful and supportive. Held me with IT issues.
She is an asset to your company. Nothing was too much for her.
Today 10/11/26 I am going home tomorrow. I have no complaints about your company. Dania was extremely helpful. Anne Childs

Rebecka was helpful, sincere and quick witted. Thankyou.

All questions answered by Dania. She had all the information to hand. All very effective .

I have already reviewed my holiday to Tossa de Mar. I now want to add a very disappointed addition - we had a problem with our outbound transfer, resulting in having to get a taxi to our hotel, being told to get a refund after our holiday. I have now tried to obtain the agreed refund of £20 + £20 voucher several times (dealing with Deane) the voucher has eventually come but not the refund. I continue to chase this refund which is very annoying. This company has to be the worst I have ever dealt with and would not recommend to anyone. The £20 is a small amount and I cannot understand why it has not been refunded.🤬🤬🤬

My first time booking through Travelzoo, the staff have made it simple and have been most helpful, especially Liam.

It’s great for faster response when I reported the case of wrong date of birth. Kane has told me that will be updated within 24 hours which is really a good company should be able to help their customers in such pace.

I am a travelzoo member and was interested in an advertised 3 day break to Krakow on Jan 12 staying at the Gari Hotel. As the flight times were bad a representative suggested Jan 11 as the times were better, he also recommended the Zulian Hotel not the Gari. After agreeing the package for 4 people I checked with Love Holidays to see how much i had saved and to my astonishment the identical package was £180 cheaper !!!! I contacted both Buzz and Travelzoo and although Buzz did not accept responsibility for the difference they have offered me a £30pp voucher to spend with them!! Their staff are aggressive in trying to finalise enquiries to the point where they calld me 3 times in an attempt to get the booking!! Suggest you look elsewhere.

I would never use Holiday Buzz again, and I would strongly advise others to think carefully before booking with them.

My wife and I booked our honeymoon on 7 August 2026, over a month before travelling to JAZ Mirabel Resort in Sharm El Sheikh. We expected a relaxing, memorable start to our honeymoon. Instead, the experience began with unnecessary stress, confusion and wasted holiday time.

On arrival, we were told the hotel had not received our payment from Holiday Buzz. We initially went to JAZ Mirabel Beach before being redirected to the correct section of the resort. We then had to explain our booking while trying to check in late at night. By the time we finally got into our room, it was well past midnight. We only just managed to get the last dinner service, and the food was cold.

This was an appalling start to our honeymoon. We had booked well in advance, yet were left dealing with a payment issue that was not our responsibility. We lost precious time together, my wife was upset, and I was writing a complaint at around 2 am instead of enjoying our honeymoon.

Before travelling, I had also been told over the phone that a special room suitable for our honeymoon would be arranged (which I was charged extra for). But it was a bog standard double room.

Even worse, the problem did not end when we finally got into our room. We spent our entire second day chasing Holiday Buzz ourselves because the issue had still not been properly resolved with the hotel. Instead of enjoying our honeymoon, we were once again forced to spend valuable holiday time trying to get the company to sort out its own problem. Losing the first night and then having our second day affected as well was incredibly frustrating and completely unacceptable.

The frustration continued when I complained to Holiday Buzz. I repeatedly explained the impact this had on us and made it clear that the compensation offered was inadequate. The initial offer of £70 cash and a £30 voucher was unacceptable. Even when Holiday Buzz offered £100, I repeatedly explained that this was not enough compensation for what we had experienced. However, the company refused to budge, leaving me feeling I had little choice but to reluctantly accept the £100 as a full and final settlement. I accepted because they would not offer anything more, not because I believed it fairly reflected the disruption to our honeymoon.

The whole experience left my wife really upset on our first few days on our once in a life time trip. What made matters even worse was having to chase the compensation for an entire month, despite being told it would be processed within 14 days. Every time I followed up, I received generic email responses that showed little empathy or understanding of the inconvenience Holiday Buzz had caused. For well over a month, I was left chasing updates and dealing with impersonal replies instead of receiving the care, accountability and professionalism I would expect from a travel company.

The entire ordeal has destroyed my trust in Holiday Buzz. What should have been a special occasion became an unnecessarily stressful experience, followed by a complaint process that left me feeling completely disregarded as a customer.

I will never use Holiday Buzz again. I would sooner book with another company than risk going through this experience again, and I would not recommend them to friends or family. Customers should be able to trust that their holiday arrangements are handled properly, particularly when booking something as important as a honeymoon.

Holiday Buzz has permanently lost my business and my recommendation. This is my honest account of what happened, and I hope it helps others make an informed decision before booking.

I have used Holiday Buzz for the past 4 years. This time my hotel & flight booking was dealt by a gentleman called Rio Heathcliff. Excellent professional service. I would definitely use them again in the future.

Very attentive staff, in particular Rio, who has managed my booking. They are prompt to respond to requests and go out of their way to help.

Dania helped me immensely on 19th of October.

Thank you Luke for your prompt response. It’s good to know you handle the check-ins for flights. It means more time in the sun and less worry for me! Thank you.

Dania was Very helpful and polite..

Dealt with Luke today and he was great friendly, helpful and friendly top man 👍🏻

Dania was very helpful in sorting my Boarding pass.
Well sorted. Thank you.