Holden Smith Law Anmeldelser 1.174

Joe Furness was my Remortgage exec and the experience was exceptional from start to finish. Joe’s professionalism, clear communication, and genuinely positive attitude made what could have been a stressful process feel straightforward and well‑managed.

He took the time to explain everything clearly, answered every question with patience, and consistently went above and beyond to ensure I felt informed and supported. His attention to detail and commitment to excellent service were evident throughout.

I’m truly grateful for his help and would not hesitate to recommend Joe to anyone looking for reliable, knowledgeable, and personable legal support.

Very good company, with I can recommend to anyone.
Joe Furness helped us from very beginning to the end of the process. He was very passion and answer all my silly questions straight away. Communication with him was easy and straight forward. Thank you

I used these to sell and buy my property absolutely brilliant we had Leah as our main contact could fault her very efficient and fast responding, will defo use these again in the future

I highly recommend this firm of solicitors they have been amazing! Their time management is fantastic :-)

A big thank you to Stephanie Williams and Alexandru Radu who supported me through the sale of my property and the purchase that didn't happen. Your communication and understanding was above and beyond.

Another massive thank to the Francesca Graham who assisted us with the purchase of our lovely new home. Once again the level of communication and understanding were superb and if I require a firm of solicitor in the future I will definitely retain your services.

Simply the best!! Made conveyancing a pleasure instead of a nightmare
Thanks all at Holden Smith!

Always happy to help, very professional and quick responses from Joe Furness.

Joe Furness assisted us with repaying our equity loan and made the whole process straightforward. He communicated clearly throughout, kept things moving efficiently, and took the stress out of what could have been a complicated transaction. We would not hesitate to go back to them again in the future.

We had the privilege of having Lucy act on our behalf with our house sale, she exceeded all expectations. This was my first time selling a property and Lucy could not have been anymore helpful, she explained the whole process and how everything worked in detail. Lucy was so professional and paid so much extra attention to detail and made sure I was happy and understood every step of the way.

I will definitely be using these services presented by Lucy again.

thank you very much.

Holden Smith dealt with our recent move with a great deal of patience & top communication. We had a few issues to deal with & they assisted in helping to smooth the sale of property. I couldn’t recommend the highly enough & really appreciate all their help. 5*

Just sold our property today 10/04/26.
Service from these guys was very good. Always returned calls if unable to get through immediately, sorted any issues easily and professionally. Our sale was a rental so was a distant sale with us in London which initially gave us some anxiety however everything flowed fluidly. Great firm!

Sam Conveyancing put me in touch with Holden Smith for my Help to Buy Redemption. From beginning to end, Joe Furness from Holden Smith was amazing. I got the email today saying that the redemption process is over and the money has been sent to HTB. Joe from Holden Smith and Joe from Sam Conveyancing helped me figure out what was looking complicated. Thanks a lot for all the help you've given me so far.

Excellent from start to finish purchasing our new home. It's a 10 out of 10 from us.

Holden Smith Law dealt with my house purchase recently and I cannot recommend them highly enough. Zack and Chloe were there for my every need/question. I was kept informed through the whole process by them and any questions I had were addressed promptly, professionally and in a friendly manner. They made a scary, complicated process feel so easy and under control. Would highly recommend. Thank you both so much

Loved that they use a portal so all the paperwork can be done quickly and easily and you can see at each stage where the process is up to. We had a difficult chain and long delays so we were grateful to have a good team at Holden Smith supporting us.

Joe assisted with paying off my help to buy equity loan - completed a month ahead of schedule. The process was clear and made pretty easy.

I recently used Holden Smith Law's service for a property purchase for my father. From start to finish they have exceeded my expectations. Francesca was excellent and always available and the process was far quicker than I expected. I will be definitely using them again in the near future.

Zack was very helpful throughout the whole process of buying my first property. He was so thorough and was always on hand to answer any questions I had!

I have been attempting to purchase a flat since September 2025 and was referred to Holden Smith by the estate agent, Thornley Groves in Manchester.

At the outset, Holden Smith appeared professional and competent. Although updates were infrequent, I was not overly concerned as the transaction seemed to be progressing. Once the mortgage offer was issued in October, everything appeared to be on track.

On 26th January, I was advised to propose a completion date, which I did—6th February 2026. I then arranged everything necessary in preparation for moving into my new home.

Then, on 30th January, I was informed that the lender had recorded a completely different firm of solicitors—one I had never heard of. To Halifax’s credit, they corrected the error and re issued the paperwork within 48 hours.

However, the following week I was unable to obtain any updates from either my solicitor or his assistant - Emails and calls went unanswered - Considering we were meant to complete/settle the transaction, I thought this was absolutely disgraceful!

On Monday 9th February, I finally received a response from the office manager, who advised that she would be taking over my transaction going forward. I also informed her at that point that I wished to make a formal complaint regarding how the matter had been handled over the previous weeks.

I was advised that I should allow the transaction to proceed and that a complaint could be raised at a later stage, as submitting one now would only cause further delays.

The new solicitor then identified additional enquiries and notified the lender of issues that should have been picked up much earlier in the process.

We are now approaching April, and we are still awaiting a response from the sellers’ agents regarding the EWS1 form. I attempted to obtain an update, only to receive an out of office reply from the solicitor's mailbox, stating she is not expected to return until mid April.

I am once again left at a crossroads, trying to understand whether anyone is progressing my transaction in her absence. I have emailed the solicitors assistant, but as usual, no response has been forthcoming.

At this stage, I genuinely do not know whether this transaction will ever complete, or whether I will simply find another property and withdraw altogether. Regardless of the outcome, I will ensure that I make the public aware—via social media and formal channels—of the standard of service provided by Holden Smith.

I also intend to raise this matter with the Law Society of England & Wales so that your practices are properly scrutinised and the general public are made aware of the level of customer service you provide.

Throughout the process I always felt comfortable that the legal team were acting in my best interest. Any queries I had were answered either by a phone call or an email. Today I am now enjoying living in my new home.
Job done

Thank you so much for all the hard work, excellent company 🙌 really appreciate everything you have done