HLTH Track Anmeldelser 85

If it looks too good to be true...
Sadly I bought this for the blood pressure monitoring, which for my band was wildly inaccurate.
It is also not consistent in the amount it is off, so you cannot just assume it's off by so many points.
I experimented with clenching my muscles to raise my blood pressure and got an eye watering result on my cuff monitor but a very low reading on the HLTH band. It always read lower than the cuff, except for at low readings, and also seemed to only give blood pressure over a narrow range of low readings.
I'm awaiting a reply to my return request.

Added 26/05. Despite the response below from Hlthtrack dated 25/05, I have not received an email from them.

Update 12/06/2026
I started a PayPal dispute having not had a reply to my return request email. HLTH responded quickly and it turned out that I had used the wrong email address to contact them. That was my mistake.

During the PayPal dispute process, initially they suggested troubleshooting measures, but these did not improve the accuracy of the blood pressure measurements.

They then offered me a 30% refund to keep the tracker which I refused, then a 70% refund. I accepted this and they asked me “To proceed, could you please kindly close the PayPal claim/inquiry on your side? Once this is closed, we will be able to process and release the agreed 70% refund immediately.” I questioned this and was told that their system only allows them to pay once the dispute is closed. I then refused to close the dispute because this is against PayPal advice. Closing would prevent me from being able to reopen the dispute or escalate it if they did not pay. For me this request is a red flag.

Interestingly, on the day that I criticised the way the BP function of the tracker is advertised on Facebook, the HLTH Tracker disappeared from my Facebook feed after dominating it for weeks.

At no point did they suggest that my tracker was faulty and that they would send another to try.

Things then went quiet for a few days until I said that would escalate the dispute to PayPal if I didn’t receive the refund within a set time. I was then told that the refund has been made but would take 3-5 working days for me to receive. Subsequently I’ve been told that the refund has failed and that I need to wait longer.

I’ve now escalated the dispute to a claim to PayPal.

The band seems to work but the blood pressure readings are approximately 30% lower than my proper cuff reader, so pretty pointless. But again I didn't expect perfection, just closer than that.
Steps seem close enough, SpO2 close, HRV who can verify...
Also, not a real negative as I buy a lot of products from China but I was surprised to see this is just a drop shipped item from China. Advice to the seller; be honest, most people don't mind!
If you're looking to buy, jump on AliExpress and you'll find similar products for a fraction of the cost!

This is a good fitness tracker as long as the wearer doesn't mind blood pressure monitoring too much - that's too far out for me. The fact that there is no subscription, just a one-off price, is admirable, they all should be like that. The customer support people are professional once you get through to them. But there is definitely delay, and a lot of confusion about UK distribution and communication. To be fair, we had a few issues, but all was sorted out in the end. I wish this new company all the best, hope they manage to iron out their teething problems.

Fraudulent bunch of liars, items are overpriced rubbish straight from temu.. is it a UK warehouse.. nope.. is it in stock in Germany... nope.. it's coming from China and by the looks are complete waste of time and energy