Highlights for Children Anmeldelser 

Ordered $323.69 in merchandise on November 24, 2024. The order was split between three addresses. They didn't ship to one of the houses. So, my granddaughter didn't receive her Christmas gift. I submitted proof of my order to Highlights-screen shots I took when I placed the order plus the order confirmation e-mails THEY SENT TO ME. They refused to read any of it and insisted I didn't order the items because their system showed I didn't. I was dumbfounded. Then I showed them their transactions against my credit card, which is when I learned that not only did they charge me for everything in my order, but they overcharged me by $34.10. They are dishonest, smug, and do it care about their customers. I got the Better Business Bureau involved hoping they would help. They were of zero help and enable this kind of business practice by being complacent. They marked the dispute resolved after 3 months of back and forth because I couldn't respond to one of the bullshit replies Highlights sent saying the credit card transaction had the wrong tax applied. THEY'RE HIGHLIGHTS' TRANSACTIONS!!!! What the f is wrong with these people???!!!!

Better Business Bureau dispute 22829423.

Fake magazine, fake subscription but real thieves, real incompetent.
Subscription done the 1st of December 2024, we are the 4th of March, never receive any magazine or bundle that I ordered.
I have been told to wait, wait and wait again.
Do not buy it, REAL FAKE !!!

I ordered subscriptions for my 2 kids for the high five and highlights magazines 11/28/24. It says on their website 4-6 weeks for delivery. I called in January after not receiving anything and they told me by February. It’s now February 17, 2025 and still have not received either magazine subscription. They just take your money and don’t sent an actual magazine. Just buy them at the store. The content is engaging and both my kids love the magazine. I just wish the company actually upheld their promise to send them out in the mail.

On December 15th of 2024I bought as a Christmas present 4 a neighbor's child, A72 dollars subscription, which he has yet to receive with regard to the first issue. I've heard everything from the the issue was lost. In the mail to because he is a minor the address was insufficient or that was the reason why he has not received any of the issues.
I was told as compensation. My recipient would receive an additional 3 months subscription.
After reading other submittals regarding experiences, others have had with highlights for children. It seems my complaint falls right in line with others.

I ordered 11/5/24 subscription as a Christmas gift for my granddaughter. Had to call customer service 1/15/25 because it still was never received. They extended my subscription for an additional month but was not able to tell me exact date the magazine was shipped or approximate dates monthly magazine would arrive. So who knows what's going on with them? The December and January issues should have been received by now, nothing.

I paid for 2 years of the magazine for my special needs child. They are saying because they sent a calander for 2024 that we don't get one for 2025 because they already sent one. They didn't send one for 2025 and are being completely rude. I have been getting my son these magazines for several years never had an issue until this but they will be losing a customer after this year.

Placed an order 10/10/2024 for Christmas Gift.
Highlights Magazine + Brain Play bundle.
Advised would arrive in December and customer service assured me it would deliver before Christmas.
On 11/5/24 email advised it had been shipped.
As of today, 1/2/25, the order has not been received.

I have had my subscription cancelled for 3 months and I continued to be charged. I did everything online to cancel as I should and I still was charged. I called about a month ago and they said I had 3 different subscription and only cancelled 1. When I signed up it was one purchase not 3 separate ones. So now I confirmed it was now all cancelled. Now a month later I get another bill statement I'm charged for and more books are on its way. I called again and an automated machine says they are closed. It's Friday at 2pm, they dont close till 6pm. I just don't understand

I purchased a 1 year subscription for 2 children. I NEVER authorized a reoccurring subscription. I have NEVER received a single email updating any information or offering a renewal. My account was charged for a renewal. When I called I was told that they saw the renewal and would cancel and refund. The refund was for $39 when my account was billed $79. They then asked for more time to review my account. For such an amazing product I cant believe they operate in such a shady way. Beware. They will save your billing information and never communicate.

Customer service very poor. No longer one seems to know anything. Use caution - difficult to cancel subscription. 3 days of emails 3 phone calls 2 supervisors before ever finding account even though I had account number.

I purchased the Highlights Hidden Pictures Horse Puzzle book. It fell apart almost immediately. I was contacted by Ms. Whitson at Highlights Magazine and she sent a complimentary Puzzle Book to my granddaughter.
I would recommend Highlights Magazine and Books for any child.
By the way, my granddaughter has a subscription to the Magazine and looks forward to getting her own mail and loves doing the activities. This is truly a quality company. I highly recommend Highlights products. Thank you so much for your help Ms. Whitson.

This company refuses to respond to me asking for a refund of a product I never received. It has been 3 months since I ordered the product. I ordered the magic Montessori play toolset. This company is awful.

Paid for 2 subcriptions for 2 grand children on 12/15/23 & told 4-6 wks arrival. Now today no magazines, called & told it'll be March?😡 This is not acceptible to take our money & lie about arrival!

I would prefer to leave a zero 0 but that is not an option. This company is a disgrace I am going to call the county government in NY and report this company. They are criminal I wish I had read the reviews about highlights magazine but I never in a million years would have believed that a children’s magazine is so Criminal, in stealing our funds and not mailing the magazine. I received the offer in October 2023 for highlights to be sent to children as Christmas gifts and sent it right back to them with my 2 nieces names they are 7 and 9. I received the invoice to pay 68.00 in early November 2023 and sent the payment by check immediately and requested that the children get the magazines for Christmas. My niece always calls me when the children get a gift from me but it was a week before Christmas and I did not hear from her. I called the contact number of highlights about 5 days before Christmas and the agent told me that they had the names of the girls and their correct address and that the magazines were sent to them that they would get them by Christmas Eve. LIARS. Cheats and criminals. They never got the highlights magazines as a gift for Christmas which was embarrassment to me.
Today Jan 15 2024 I called again and they said the girls magazines were sent to them. Liars on the phone this is a criminal company. They then told me that the subscription was going to be extended but what is the lint when they never for the magazine form 2023.
I am shocked that a company that is suppose to encourage reading and has children as their customers should be this way. Then I go to this review page and I see I was conned and wonder why this company can still exist filing off people and disgraceful to do this to children. GO TO HELL

They send out trick subscription traps and promise to cancel subscriptions, only to send yet another invoice the next month. They are notorious for this, and several of my family members have had the same issues with them. Their magazines are also full of typos and spelling/grammar mistakes. Not a good option.

My experience with ordering from Highlights has been completely unpleasant and I will never order from them again. 3 months ago I ordered gift subscriptions for my 5 grandkids for Christmas. This was to come with a free puzzle book and calendar. To this date only 3 of the kids have gotten their magizines and noe of the have gotten their puzzle book or calendar. I've had to contact customer service multiple times to try to straighten out the orders and each time have to spend at least 30 minutes to speak with people who only speak English as their 2nd language.

Highlights use to be great magazine but within the last few years has changed what they try to teach our children. They use their political views in the magazine. This was never an issue s few years ago. Also their billing and customer service is terrible. They tried extending a subscription by billing my credit card without my authorization. Thankfully that card had been changed prior to them doing it. Had to call them TWICE to get it corrected, and the last time I had to hang up and call back before I was able to understand the customer service rep. It took 13-17 minutes to get someone to answer the phone. Then they had the nerve to do a sales pitch on me.

This company specifically targets elderly people who have known the Highlights name for generations. My Mother in Law purchased a subscription for my kids. When she responded to one of their promotions for an add on Hidden Pictures, little did she know she was opening another account with them and starting a whole new subscription service. At some point my MIL was paying almost $100 a month for the subscriptions she added them to. When she called to cancel her account she did not know there was another account opened under her name which she continued to be billed for, for months. The Representative should have told her this, but I am sure they are all trained not to in order to keep the money flowing!

I also responded to a promotion that said you can get a free hidden pictures by submitting a postcard that came with one of the subscriptions. I read all the fine print to ensure I would not be charged anything, but of course I get a bill 1 month later! Such a shame, my kids enjoyed the Highlights but I will never ever do business with them again!

BUYER BEWARE

I ordered this for my friends 5 year old son. The first magazine arrived 4 months after my full payment was made to them at the time of the order. The first magazine came with stickers, and fun things... the following 3 months with nothing fun for a 5 year old. What is the point of selecting an age range if the magazines are geared to require an adult for every page and is filled with mostly stories and pictures not activities fun for a child of 5. If they wanted to read their child a story, they have lots of DISNEY BOOKS.

I cannot express how disappointed that I am that this is what Highlights Magazine has become. When my children were 5 years old 25 years ago, Highlights was geared towards children and came with fun stuff each time. My children loved them. GONE is that!!!

I called the 800-962-3661 I was given the option to cancel but they only refunded the 7 books and they 100% guarantee your child will like it or you will get a full refund, not the case! IF I AM BILLED FOR A RENEWAL, I MIGHT GO ATOMIC ON THIS 800-962-3661.

I strongly suggest using a different platform if you wish to engage with your child and Highlights is not that one!

I ordered a year of Highlights Magazine for my small child over 6 months ago. In that time we have only received 2 magazines! Their customer service is only open during business hours M-F so no way to complain or get a refund for working parents. I am very unhappy