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Heyiu Anmeldelser 19

•
TrustScore 3 ud af 5

3,0

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Skriv en anmeldelse

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Kontaktoplysninger

3,0

Middel

TrustScore 3 ud af 5

19 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 75 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere
Bedømt til 5 ud af 5 stjerner

honestly can't complain

honestly can't complain . Shoes look great , fit well , and the price was solid . CS was quick to help too .A+

8. juni 2026
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Besvarelse fra Heyiu

Thank you for your kind review, Colin!

We're delighted to hear that you're happy with your shoes and that they fit well. It's also great to know that our customer support team was able to assist you quickly.

We truly appreciate your support and hope to serve you again in the future. Enjoy your new shoes!

Best regards,
Heyiu Team 😊

Bedømt til 5 ud af 5 stjerner

good price

good price , good support

8. juni 2026
Heyiu-logo

Besvarelse fra Heyiu

Thank you for your kind review, Anthony!

We're delighted to hear that you found our prices competitive and our support helpful. Providing great value and excellent customer service is always our goal.

We truly appreciate your trust and support, and we look forward to serving you again in the future.

Best regards,
Heyiu Customer Support Team

Bedømt til 1 ud af 5 stjerner

Worst shoe buying experience ever

Ordered a pair of Kobe's size 12.5,3-4days later i get an email explaining to me how they want me to measure my foot because the shoes where being shipped internally size 11 and they were measured in centimeters. So I did what they asked and let them know what size 12.5 was in centimeters and told them I had over 10 pairs of Kobe's and to ship me what I had ordered, to days later I got the same email again, that got me wondering what type of Company I was dealing with so I replied back either give me the size I ordered or cancel the fricken order, and I didn't say fricken if you know what I mean. So they canceled the order, what a waste of my time, very unprofessional company don't waste your time with them, they charged my card twice but they did refund it twice at least, made everything very confusing, terrible experience for a pair of shoes.

1. maj 2026
Uopfordret anmeldelse
Heyiu-logo

Besvarelse fra Heyiu

We are truly sorry that your experience did not meet your expectations.

Our shipping policy clearly states that order processing and shoe preparation may take 1–4 business days. In your case, within 2 days of your order, we sent you a video showing the actual pair of shoes that had been prepared for you and asked for additional size confirmation to help avoid a sizing issue.

After receiving your request to cancel the order, we respected your decision and processed a full refund promptly. The duplicate charge you mentioned was the result of the cancellation and refund process, and both transactions were fully refunded.

We understand that the additional size verification may have caused frustration, but our intention was only to ensure that you received the correct pair. We sincerely apologize for the inconvenience and appreciate your feedback, as it helps us improve our service.

Trustpilot er i færd med at vurdere denne anmeldelse i henhold til vores rapporteringsprocesser.

Bedømt til 1 ud af 5 stjerner

Ordered and then emailed a week later…

Ordered and then emailed a week later that item was out of stock.

19. april 2026
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Besvarelse fra Heyiu

We sincerely apologize for the inconvenience and for not meeting your expectations.

Our shipping policy clearly states that order processing and shoe preparation may take 1–4 business days before shipment. In your particular case, after reviewing the situation and understanding your concerns, we processed a full refund only 3 days after your order was placed.

We always strive to provide the best possible service and would never intentionally delay or ignore our customers. We truly regret that your experience was disappointing and appreciate your feedback, as it helps us improve.

Bedømt til 1 ud af 5 stjerner

Not shipped yet after waiting over a…

Not shipped yet after waiting over a week

6. april 2026
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Besvarelse fra Heyiu

Hi Charles,

We sincerely apologize for the confusion.

Due to an issue with our payment gateway, your order was automatically refunded to your account shortly after the purchase. Because of this, the order is no longer active in our system, and we are currently unable to proceed with shipping.

We kindly ask you to review your account to confirm the refund. If you would still like to receive the item, please feel free to place a new order, and we will prioritize processing it for you.

Thank you for your understanding, and we truly appreciate your support.

Best regards,
Heyiu Support Team

Bedømt til 5 ud af 5 stjerner

Easy to place an order.

Easy to place an order.
I do wish there was a search button on your site.

5. april 2026
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Besvarelse fra Heyiu

Hi Joan,

Thank you so much for your kind feedback! We're really glad to hear that you found it easy to place an order on our website.

We also truly appreciate your suggestion regarding the search function. This is very helpful, and our team is already working on improving the browsing experience, including adding a search feature to make it even easier to find products.

Thanks again for your support — it means a lot to us!

Best regards,
Heyiu Support Team

Bedømt til 5 ud af 5 stjerner

Got a pair of expensive Nike track shoes for less

Got a pair of expensive Nike track shoes for a lot less via Heyiu. The delivery took a week and a half, FYI, but well worth the significant cost savings. I also reached out to their customer support and got an immediate and helpful reply (with a video of my order number and actual shoes!). Thanks Heyiu!

25. marts 2026
Uopfordret anmeldelse
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Besvarelse fra Heyiu

Hi Miles,

Thank you so much for your kind review! We’re really happy to hear that you’re satisfied with your purchase and our service.

At Heyiu, we always try our best to provide great value along with transparent service — especially with real product videos so customers can feel confident before shipping.

We truly appreciate your support and patience with the delivery time. It means a lot to us!

If you ever need anything in the future, feel free to reach out — we’d love to serve you again 😊

Best regards,
Heyiu Team

Trustpilot er i færd med at vurdere denne anmeldelse i henhold til vores rapporteringsprocesser.

Bedømt til 5 ud af 5 stjerner

Fast and easy.

Fast and easy.

8. marts 2026
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Besvarelse fra Heyiu

Thank you so much for your kind feedback!
We’re really happy to hear that everything was fast and easy for you.
We truly appreciate your support and hope to serve you again soon! 😊

Bedømt til 1 ud af 5 stjerner

I ordered some sneakers and then U said…

I ordered some sneakers and then U said you didn't have them in stock why take my money and then say you Refunded my money back , what a waste of my time and money!!!! I don't think I'll be ordering from you again

19. februar 2026
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Besvarelse fra Heyiu

Dear Corey,

We are truly sorry for the inconvenience and frustration this situation caused you.

At the time your order was placed, the item appeared available in our system. Unfortunately, due to a stock synchronization delay, we discovered shortly after that the item was no longer in stock. As soon as we confirmed this, we immediately processed a full refund to your original payment method.

We completely understand how disappointing this experience must have been, and we sincerely apologize for the inconvenience and wasted time. This is not the experience we want any customer to have, and we are actively improving our inventory system to prevent this from happening again.

We genuinely appreciate that you gave us a chance, and we hope that in the future we may have the opportunity to serve you better.

Thank you for your understanding.

Best regards,
Customer Support Team
Heyiu.com

Bedømt til 1 ud af 5 stjerner

Not receive my item it’s bad

Not receive my item it’s bad

9. februar 2026
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Besvarelse fra Heyiu

We sincerely apologize for this situation. After carefully checking, we realized that your order was unfortunately overlooked on our side. This was completely our mistake, and we truly take full responsibility.

As soon as we discovered the issue, we proactively reached out to you via email to resolve it as quickly as possible. Please kindly check your inbox (and spam folder just in case) for our message.

We deeply value every customer and it truly saddens us to know this experience did not meet your expectations. We sincerely hope you can give us the opportunity to make this right for you.

Thank you very much for your understanding and patience. We are looking forward to resolving this for you as soon as possible.

Warm regards,
Heyiu Team

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere