Dear Akshay
Thank you for your feedback. We are surprised by your 1-star rating, as you took the tests several times — approximately 37 times in total. You pointed out a few mistakes in the answers, which we corrected within a couple of hours. Even after that, you were not fully satisfied, so we refunded you 50% of the amount.
We believe your review is not entirely fair, as you used the platform extensively.
Regarding the repeated questions: let's do a quick calculation — there are 1,000 questions, and each test can have up to 200 questions. Hence, after about 5 full attempts, it is natural that you would start seeing similar questions.
There were no bugs on the platform. Yes, there were some incorrect answers, which we fixed immediately, and we also issued you a 50% refund. Even after requesting a refund, you continued to practice many tests. Therefore, a 1-star rating does not seem fair, considering the issues were addressed and you continued using the platform.
As our product is digital and fully accessible, refunds are generally not offered after extensive use — yet we still provided it as a gesture of goodwill.
Regards,
Heycademy