I’m very happy with the service from Hepburn & Hughes. I made an error during the ordering process and when I contacted them it was immediately resolved. My purchase (which is beautiful!) was processe... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent customer service.. arrived within 24 hours and an absolutely gorgeous ring. I haven’t taken it off yet! Great value for money, I have seen similar rings at a much higher price. I would defin... Se mere
Excellent experience. Received quickly. I bought cufflinks, made from genuine Spitfire parts, for a birthday present. They are beautifully made and the recipient was delighted with them. I chose th... Se mere
Excellent .. communication, delivery, presentation and the history/background. Spitfire neck chain is xmas gift and know he will love it The ring is unusual with the shell .. another gift that... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
We are Zoe and Louise at Hepburn & Hughes. We create handmade jewellery in Sterling Silver using salvaged material, iconic ceramics and Art Deco styles, for both men and women. We pride ourselves on good communication with our customers to provide a first-class service.
Kontaktoplysninger
Platt, TN15 8JX, Sevenoaks, Kent, Storbritannien
- 07976819095
- hello@hepburnandhughes.com
- hepburnandhughes.com
4,9
Fremragende
623 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Much Nicer Than Expected
This item was much nicer than the pictures and was shipped very quickly. Thank you for your great service and wonderful item!
14. april 2026
Besvarelse fra hepburnandhughes.com
Thanks so much for your review - we're glad you're happy!
Zoe & Louise
Besvarelse fra hepburnandhughes.com
Thank you! We're glad you like the pendant.
Zoe & Louise
Excellent service
I’m very happy with the service from Hepburn & Hughes. I made an error during the ordering process and when I contacted them it was immediately resolved. My purchase (which is beautiful!) was processed very quickly.
13. marts 2026
Besvarelse fra hepburnandhughes.com
Hi Janet. We're so glad you like your ring and were happy with the service.
Zoe & Louise
Replacement chain
Great as usual good quality chain at a reasonable price. Well packaged and a prompt delivery keep up the great work love your products as do my wife and daughter.
13. marts 2026
Besvarelse fra hepburnandhughes.com
This is great to hear Mark, we're glad you and your family like our products!
Zoe & Louise
Beautifully presented
Beautifully presented
Arrived on time and came with a certificate of authenticity and a gift box
Very happy.
8. marts 2026
Besvarelse fra hepburnandhughes.com
Hi Chris
Many thanks for taking the time to leave a review. We're glad you're happy.
Zoe & Louise
Really poor service
Really poor service - the price offered at checkout kept jumping up vs an e-mail offer I was sent the night before, no one answered the phone numbers provided and no one replied to the e-mail I sent after placing my order at the (now) higher price, which I had to do as this was a gift. Clearly they are using some kind of dynamic pricing algorithm and that feels exploitative.
10. marts 2026
Besvarelse fra hepburnandhughes.com
Hi Chris. Sorry you had difficulty ordering. We don't have a dynamic pricing model - it's all done manually, so it maybe that a voucher code had expired. I'll send you an email now to see if we can resolve the problem. Best wishes. Zoe & Louise
Very speedy delivery and beautiful…
Very speedy delivery and beautiful earrings I purchased for a birthday present.
10. marts 2026
Besvarelse fra hepburnandhughes.com
Hi Martine
Thank you so much for your review - it means a lot to our small business.
Zoe & Louise
Bought this for my wife's recent…
Bought this for my wife's recent Birthday and she loved it and has worn it ever since, so I'm happy!
18. februar 2026
Besvarelse fra hepburnandhughes.com
Very happy to hear your wife, and you, are happy! Thanks for your feedback 😁
Item arrived on time and was exactly as…
Item arrived on time and was exactly as described.
18. februar 2026
Beautiful piece of jewellery and…
Beautiful piece of jewellery and delivered on time, the packaging could have been better as I had to find my own nice bag to put the small box and separate certificate and cloth cleaner in, I feel for the price a simple but nice velvety bag or something could have been provided rather than the cardboard delivery box, but recipient very happy! Will order from here again,
17. februar 2026
Besvarelse fra hepburnandhughes.com
Hi there, sorry you were unsatisfied with the packaging, but we are pleased your friend was delighted! Hopefully we will see you in our store again soon.
For added pizzazz, we offer gift wrap as an upgrade, to make that gift extra special.
Best wishes
Louise & Zoe
Returning customer
As a very happy returning customer, I rate H&H 5 stars. Great products, great service and super nice people to deal with.
14. februar 2026
Besvarelse fra hepburnandhughes.com
Hi Mark, thanks for the lovely feedback. It was great to hear that you were happy with your recent order too!
Best wishes
Zoe & Louise
My item came on time
My item came on time, which is getting rarer from online orders
I was pleased with the packaging, the item I ordered was as expected and it looks great
Very happy
14. februar 2026
Excellent service and beautiful pendant
The website was very easy to use, self/explanatory, with excellent pictures. I liked that they showed a model wearing the pendant I was considering, so I could judge the size of it. Communication was timely and shipping to Canada was surprisingly fast.
9. februar 2026
Gorgeous amethyst necklace
Gorgeous amethyst necklace, beautifully packaged and received very quickly. Delighted with purchase.
29. januar 2026
The Perfect Items
As always the items I bought were superb, and they arrived swiftly and well packaged, I can highly recommend Hepburn & Hughes
7. december 2025
Excellent
Excellent .. communication, delivery, presentation and the history/background.
Spitfire neck chain is xmas gift and know he will love it
The ring is unusual with the shell .. another gift that will be adorned and shown off.
Cannot recommend highly enough.
23. november 2025
Dette er Trustpilot
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