The coat came rock hard vacuum packed. It is very creased and looks nothing like the advertising photo. Had it hanging outside to plump it up but it is very poor quality. Putting it down to experien... Se mere
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My experience with Hensley London was mixed. The product I received matched the listing reasonably well and the design was stylish, but the materials felt a bit cheaper than I hoped and although suppo... Se mere
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Items did not match the pictures or description on the website. In addition, the delivery time was very slow and it is very frustrating that you cannot make proper contact with anybody at the establis... Se mere
Virksomheden har svaret
The product I received from Hensley London looked similar to the photos, and the fit was acceptable. Shipping definitely took longer than expected and tracking updates weren't very clear. The support... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Hensley London offers Elegant women's dresses, jewelry, and accessories. Discover high-quality, affordable fashion for any occasion with fast shipping. Upgrade your style today!
Kontaktoplysninger
Canada
- hensleylondon.com
2,6
Under middel
20 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Poor quality dress
I ordered a dress and when it arrived it came in a very small package sella taped. Which at first sight was concerning. I tried on the dress it looked absolutely awful. The dress had no lining and my underwear could be seen whenever I walked. The quality was poor fabric was very thin. To make things worse I wanted to return the dress and they said I would have pay for shipping costs which was 15.00. The dress cost £52.00 so I would only get £38.00 refunded to my account which I am still waiting for. I feel like this company is a scam. The dress that I purchased looks nothing that was advertised.
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra Hensleylondon
Hi there,
Thank you for sharing your feedback. We genuinely appreciate every review, even the difficult ones, as they help us improve.
We're sorry the dress didn't meet your expectations. Looking into your case, we can confirm that your partial refund has already been processed on our end, so it should reflect in your account shortly, depending on your bank's processing times (typically 3–5 business days).
A few points we'd like to clarify for transparency:
Our packaging is intentionally minimal and eco-conscious to reduce waste during international shipping. We understand the first impression wasn't ideal, and we're taking note of this feedback.
Regarding the return shipping costs, this is standard practice across most international fashion retailers, as items ship from our overseas warehouses. We offered the partial refund option specifically to save you the hassle and expense of an international return, which we felt was the fairer outcome.
On product quality and fit: our dresses go through quality checks before dispatch, and product photos reflect the actual garments. Lining details and fabric weight are listed in each product description to help customers choose what's right for them. We're sorry this particular style wasn't the right match for you.
We stand behind our products and our customers, and we hope to have the chance to serve you better in the future.
Customer Support
HensleyLondon
The coat came rock hard vacuum packed
The coat came rock hard vacuum packed. It is very creased and looks nothing like the advertising photo. Had it hanging outside to plump it up but it is very poor quality. Putting it down to experience as not going to try and send it back to China. I always avoid Chinese cheap deals if I can but was caught this time.
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra Hensleylondon
Hi there,
Thank you for taking the time to share your feedback.
We're sorry to hear the coat didn't arrive in the condition you were hoping for. Vacuum packing is something we use to protect garments during international transit and to keep shipping costs down for our customers. Most creasing settles within 24 to 48 hours of hanging, and a quick steam usually brings the coat back to its original shape beautifully.
On the styling, our product photos show the coat as it's designed to be worn and presented. Fabric weight and composition are listed in the product description so customers can make an informed choice before ordering.
We genuinely stand behind our products and the customers we serve, and we're sorry this particular piece didn't live up to your expectations. Feedback like yours helps us continue to improve.
Customer Support
HensleyLondon
I have been given a false Royal Mail…
I have been given a false Royal Mail tracking number by this company … I ordered and paid for a dress and have received nothing
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra Hensleylondon
Hi there,
Thank you for reaching out, and we're sorry to hear about the frustration with your order.
We want to address this directly. All tracking numbers issued by HensleyLondon are generated through our verified shipping partners and are accurate at the point of dispatch. We do not send false or invalid tracking details, and every order is logged in our system with full traceability.
After reviewing cases like this, the most common reason a parcel fails to arrive is an incomplete or incorrect delivery address provided at checkout. When this happens, the courier is unable to complete delivery and the parcel is either held, returned, or delayed in transit.
We'd recommend double checking the shipping address submitted with your order, as well as contacting Royal Mail directly with your tracking number for the latest update on its location.
Our support team is always available to help locate a parcel and work toward a resolution, so please do get in touch with your order details and we'll look into it straight away.
Customer Support
HensleyLondon
False advertising
Items did not match the pictures or description on the website. In addition, the delivery time was very slow and it is very frustrating that you cannot make proper contact with anybody at the establishment. I will not be ordering from this company again sadly.
10. januar 2026
Uopfordret anmeldelse
Besvarelse fra Hensleylondon
Hi there,
Thank you for sharing your feedback, and we're sorry to hear your experience didn't meet expectations.
Our product photos and descriptions are created to represent each item as accurately as possible, including fabric details, fit, and styling. We take this seriously and review listings regularly to make sure they reflect what customers receive.
On delivery, our items ship from international warehouses, which means timelines can vary depending on destination and occasional customs checks. Estimated delivery windows are shared at checkout so customers know what to expect before placing an order.
Regarding contact, our support team responds to every email that comes through, usually within 24 to 48 hours. If a message went unanswered, it may have been filtered or missed, and we'd genuinely like the chance to look into it.
We're sorry to see you go, and we appreciate the feedback as it helps us continue to improve.
Customer Support
HensleyLondon
Mixed Impressions
My experience with Hensley London was mixed. The product I received matched the listing reasonably well and the design was stylish, but the materials felt a bit cheaper than I hoped and although support got back to me, it wasn't particularly helpful or fast. If you want trendy fashion at a low price, it might be worth trying - but don't expect premium quality or perfect service.
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra Hensleylondon
Thanks for the honest review. We appreciate you taking the time.
Glad the product matched the listing and that the design worked for you. On the materials side, our range is built around trend-led fashion at accessible prices, and the fabric details on each product page help give a clear picture of what you're ordering before it arrives.
On support, the team works through emails in order and usually replies within 24 to 48 hours. In cases where a response feels slow, the most common reason is a reply landing in spam or a follow-up question getting missed in a longer thread.
Thanks again for giving us a try.
Customer Support
HensleyLondon
I bought accessories from Hensley…
I bought accessories from Hensley London and the items themselves were fine - decent design and acceptable quality for the price. That said, the overall shopping experience was just average. There were delays in delivery, the customer service was slow to replay, and the return process seemed unnecessarily complicated. Nothing outright terrible happened, but nothing blew me away either.
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra Hensleylondon
Thanks for the review. We appreciate you sharing the feedback.
Good to hear the accessories themselves worked for you. On delivery times, our stock ships from international warehouses, which is part of how we keep prices where they are, and transit can vary a bit depending on the route. Every order moves with a tracking number from a verified shipping partner.
For support, emails are answered in the order they come in, usually within 24 to 48 hours. When replies feel slow, the most common reason is one of ours sitting in a spam folder, so it's always worth a quick check there.
Returns follow the steps laid out on the site, and the policy is written to be clear before you place an order.
Thanks again for giving us a try.
Customer Support
HensleyLondon
Absolute rubbish.
Absolute rubbish.. nothing like the pictures, completely different material than stated.. complete con... money makers item cost £36 and got a so called goodwill gesture of 20% instead of sending it back to their china factory as it would cost to much for customs etc...DO NOT BUY FROM THEM.
14. januar 2026
Uopfordret anmeldelse
Besvarelse fra Hensleylondon
Thanks for the feedback, though there are a few things in here worth setting straight.
Our product pages are written to reflect the actual fabric and styling of each item, and what's shown is what ships. If something looked materially different on arrival, the description on the page is the reference point, and it's accurate.
On pricing, £36 sits in line with the rest of the category for this kind of piece, and we're upfront about being an accessible-price brand rather than a premium one.
The goodwill offer was exactly that, a goodwill offer. It wasn't instead of a return. Our returns process is published on the site and was available here.
Calling us a con isn't fair. We're a real business with real customers and a real product, and the reviews from people who've actually completed a return tell that story better than this one does.
Customer Support
HensleyLondon
Okay experience
Okay experience - product was fine but shipping slow.
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra Hensleylondon
Thanks for the review, appreciate you taking the time.
Pleased the product worked for you. On the shipping side, orders go out from our international warehouses, which keeps the pricing where it is but does add a few days compared to domestic delivery.
Tracking is sent with every order through a verified partner, so the route is visible from dispatch to your door.
Thanks for giving us a try.
Customer Support
HensleyLondon
Absolutely awful in every way
I don’t usually write reviews but the product I ordered was absolutely nothing like the picture, shocking quality, took ages to arrive and there’s no option to leave a review on your purchase so all the ones on their site must be fake! Do Not Buy! Returns are funded by the customer and have to be sent to China! They shouldn’t be allowed to advertise on places like Facebook where I found them
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Hensleylondon
Thanks for the review, though a few of the points here aren't quite accurate and worth setting straight.
The photos and descriptions on each product page reflect the actual item, and we stand by what's listed. If something looked different on arrival, the page itself is the reference for what was ordered.
On the reviews point, the ones on our site come through verified post-purchase channels, not fabricated ones.
The fact that you're able to leave this one on Trustpilot, which is open to any verified customer, is itself part of how the wider review picture gets built.
Shipping runs from international warehouses, which is tied to how the pricing works, and every order goes out with tracking from a verified partner.
Returns follow the steps published on the site, and that policy is there to read before placing an order.
Customer Support
HensleyLondon
Ordered a pair of statement earrings…
Ordered a pair of statement earrings and a matching necklace - and wow, the jewelry is gorgeous! The quality is impressive, they shine beautifully, and I got so many compliments at my friend's dinner party!!
3. januar 2026
Uopfordret anmeldelse
Besvarelse fra Hensleylondon
Thanks so much for this, it made our morning to read it.
The earrings and necklace are a favourite pairing in the range, so it's lovely to hear they worked together for the dinner party and pulled in some compliments along the way. That's exactly what we hope for with the jewellery side of the collection.
Thanks for taking the time to share it.
Customer Support
HensleyLondon
The product I received from Hensley…
The product I received from Hensley London looked similar to the photos, and the fit was acceptable. Shipping definitely took longer than expected and tracking updates weren't very clear. The support team did get back to me eventually, but it took a while. I'm rating it 3 stars because the shopping experience was just average.
30. december 2025
Uopfordret anmeldelse
Besvarelse fra Hensleylondon
Thanks for the review, appreciate you taking the time.
Pleased the fit and the look matched up with what was on the page, that's what the product descriptions are written to do.
Shipping runs from our international warehouses, so transit can take a little longer than a domestic order, and tracking detail does depend on which carrier picks up the route. The information on the page at checkout gives the realistic timeframe to expect.
On support, emails are answered in order and usually within 24 to 48 hours. Busy weeks can stretch that a bit, but the team works through everything.
Thanks for giving us a try.
Customer Support
HensleyLondon
This site is FRAUDULENT!!!
This site is FRAUDULENT!!!! It depicts items that it does not ship. Do NOT FALL FOR THIS SCAM!!!
3. december 2025
Uopfordret anmeldelse
Besvarelse fra Hensleylondon
Thanks for the review, though we'd want to set the record straight here.
HensleyLondon is a real business with a real product range, real customers, and orders shipping every day. What's pictured on the site is what's listed and described on each product page, and that's what we stand behind.
If there's a specific order behind this review, the support team works through emails in the order they come in, and the case can be looked at properly there.
Customer Support
HensleyLondon
Received a damaged necklace
Received a damaged necklace in August... And they still won't reply to my emails!
29. august 2025
Uopfordret anmeldelse
Besvarelse fra Hensleylondon
Thanks for flagging this, sorry to hear the necklace arrived damaged.
Our team replies to emails within 24 to 48 hours, and the most common reason a reply doesn't appear to come through is that it's landed in a spam or promotions folder, so it's worth a quick check there. Replies sometimes also get caught in longer email threads.
Customer Support
HensleyLondon
Ordered the witch's hat on the 30th…
Ordered the witch's hat on the 30th September and still nothing a link that doesn't work to update it nothing hopeless
22. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Hensleylondon
Thanks for the review.
Orders ship from international warehouses, which keeps pricing where it is but means transit can run longer than a domestic delivery, particularly around seasonal peaks. Tracking is sent through a verified shipping partner, and if a link isn't loading, it's worth giving the carrier site a few hours and trying again, as updates sometimes lag the dispatch by a day or two.
Customer Support
HensleyLondon
Ordered a hair bun scrunchie colour…
Ordered a hair bun scrunchie colour match terrible . Item cost £21 and they want to charge £15 to return package .
21. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Hensleylondon
Thanks for the review.
Return costs for international orders reflect the actual cost of the route, not a markup, and the policy is published on the site to read before ordering. On colour matching, screen settings can shift how a shade reads, which is why each product page includes the colour name and description as the reference point.
Customer Support
HensleyLondon
Should be zero stars
Should be zero stars. I bought a dress and when it arrived the quality was terrible. I contacted them about a return, filled out the online request and paid for the return. I returned it 4 days after I received it so they would have got it back well within the 30 day returns time frame. After emailing a ridiculous amount of times they then informed me because it had past the 30 days they will not refund. Beyond ridiculous customer service. The dress was returned within the time frame. The refund should have been processed.
13. september 2025
Uopfordret anmeldelse
Besvarelse fra Hensleylondon
Thanks for the review, though there's some context worth adding here.
Our 30-day returns policy is based on when the returned item is received back at the warehouse, not the day it's posted. International returns can take longer in transit than expected, which is why the policy is laid out on the site before a return is started.
Customer Support
HensleyLondon
My hair extensions are stunning
Wasn’t sure what to expect, but the hair extensions are soft, natural-looking, and blend perfectly with my own hair. I’ve already styled them twice and they still look new. Great quality for the price!
10. oktober 2025
Besvarelse fra Hensleylondon
Thanks for taking the time to share this.
Really pleased the extensions blended well and held up after styling. That's exactly what the range is designed to do.
Customer Support
HensleyLondon
Beautiful dress and lovely customer care
The dress I bought for a wedding arrived on time and looked even better in person. The fabric felt luxurious. I had a small question about sizing, and their support team replied the same day.
4. oktober 2025
Besvarelse fra Hensleylondon
Hi Damien,
Glad to hear that our team could help with sizing the same day. Have an amazing time at the wedding, and if you need anything else, we’re here for you.
Warmly,
The HensleyLondon Team
Fast refund and great communication
I had to return a bracelet that didn’t match my outfit, but the refund process was smooth and simple. The team explained everything clearly and even offered a discount for my next order. Great service.
2. oktober 2025
Besvarelse fra Hensleylondon
Hi Adrian,
Thank you so much for your kind words! We’re glad to hear that the return and refund process was smooth and that our team was able to assist you clearly. We always aim to make things easy and stress-free for our customers.
We really appreciate your support and look forward to helping you find the perfect piece next time! 💛
Warm regards,
The HensleyLondon Team
One star is too high
One star is too high. The dress I ordered was made in China and poor quality. It cost £40.45. I tried to return it but discovered the return address is in Canada and it would cost £24. (Their Canadian address is now on their website!). The company offered me a refund of £30.45 but they have not paid it. Suggest you do not deal with this company - it is a scam.
8.10.25. Hensley just replied that they have refunded my money and been in touch. Neither is true. I have not heard from them at all.
24. juni 2025
Uopfordret anmeldelse
Besvarelse fra Hensleylondon
Hi Carolin,
We’re genuinely sorry to hear you feel this way. We can confirm that your refund of £30.45 has already been processed as agreed under our keep-and-refund option, which allows customers to avoid high international return costs.
We source our products from multiple global suppliers and trusted partners worldwide, and always aim to offer good quality at fair prices. We’re disappointed this item didn’t meet your expectations but want to assure you that HensleyLondon is a legitimate and customer-focused business.
Our support team has also reached out directly to provide confirmation of your refund and assist with any remaining concerns.
Warm regards,
The HensleyLondon Team
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