Appeared to be a genuine company that’s where it ends Delay with delivery - very poor quality product. Asked for return info they offered 60% discount which initially I stupidly accepted- numero... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered 2 items. Absolutely awful quality and not packed properly,screwed up in a bag so obviously from someone else. Very disappointed and will not respond to my return request.
Saw beautiful looking shoes on Instagram, no reviews on here, but took a chance. 3 week wait for delivery. Shoes were in sale (?) approx £40 each pair. Very hard and stiff material, fairly cheap l... Se mere
2 JUMPERS ORDERED 1X arrived with a hole in the yolk and heavy pilling 1x described as 100% mohair was 100% synthetic Advised to return goods to CHINA when I requested a refund. After weeks o... Se mere
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Henry and Grace London fashion house…
Henry and Grace London fashion house does not exist in London or anywhere in the UK as it proclaims,it is not registered on Companies House.
Henry and Grace London exists in CHINA
The company takes your order , takes your money and as by magic your order doesn’t arrive, I ordered a grey dress with polo collar size extra small, what I received was a grey sweater with a hood in a size to large for an elephant.
The website is AI generated and appears very genuine. Beware !
AVOID !
Product and service is misleading
An inferior product in terms of quality, which offer shoes not true to size (I ordered an 5 but much closer to an 4) and misleading advertising - Free 30 day return is not free! You have to pay the shipping cost to return to their warehouse in China!
Poor quality
Like most reviewers on here I too was scammed. Taken in by the claim that the company was old and well established, based in London.
After I checked tracking noticed that the goods were being sent via China, emailed the company and was reassured that it was just a storage issue.
Shoes are very poor quality, certainly not as described. Obviously reading these reviews I will not be returning them, as will probably be out of pocket. Please avoid!
This is a complete scam
This is a complete scam. DO NOT BUY from this company. cheapest nastiest product. no refund (20% is not a refund) and charge you a fortune to send back.
clearly have a fake trustpilot review claim on their site (no clickthrough) possible. You might as well put your money straight in the bin!
Avoid - terrible quality
Buyer beware. A total scam. The shoes look lovely on the internet with the feel of a UK brand. The product is poor quality and comes from China. The company will do anything possible to stop giving you a refund (took 3 emails to get info to return) and when it finally comes to it they have to be returned tracked to China before a refund in full will be given! Cost £20 to return items!!!
Do not purchase anything from this…
Do not purchase anything from this company very misleading photographs. My shoes arrived one pair definitely was not a size 39 more like a 36 very poor quality. Demanded a refund and after several emails they informed me I need to ship it’s just cost £28 to return items to china
I urge anyone not to purchase from them
If I could give no stars I would.
If I could give no stars I would.
As with the other reviews the shoes (I ordered 2 pairs) are not leather, smell horrible and of shocking quality. I too was taken in by the slick Instagram site which had no reviews. They say they are established since the 80's that rising costs have forced them to close. Whereas they are based in China. I note most of these reviews are very recent, I think we were all duped at the same time and I suspect the site will close to open in a different name
AVOID AVOID AVOID
Buyer beware
Buyer beware. A total scam. The shoes look lovely on the internet with the feel of a UK brand. The product is poor quality and comes from China. The company will do anything possible to stop giving you a refund and when it finally comes to it they have to be returned tracked to China before a refund in full will be given!
Terrible company-A SCAM
Terrible company
Shoes are very poor quality - nothing like the pictures online and they do not honour returns.
Avoid at all costs.
This is a scam company:
This is a scam company:
- goods took forever to arrive - clearly sent from china & and not from the reputable UK company based on the Fulham road that they appeared to be
- cream 'cashmere' jumper is clearly acrylic. there are no labels in it whatsoever
- the brown 'leather' hand bag is clearly pleather and very cheap looking
both items are unwearable/usable.
I've asked for a refund but like others were offer a 35% refund if I just kept the goods... which are awful. laughably, they try to 'sell' the environmental impact of their approach vs. sending items back to china & offer to plant a tree... words fail me.
in the small print of their returns policy it says all items must be returned with tags on... but obviously none of them arrived with any tags on so that's an impossible request.
Do not buy from this company
Similar to other reviews. This company misrepresents their brand. Shoes are of poor quality and take forever to arrive. The return address I have been given is seemingly for a hotel in China. Avoid at all costs. Scammers.
This company is portrayed as a family…
This company is portrayed as a family run british company but its not. Products are poor quality and not worth the sale price let alone the original price.
I have requested a refund and been offered 10% of the full price is paid and to keep the shoes.
Do not buy, steer clear
Avoid!
Comes across as a lovely London based company but the shoes are from China and awful! Avoid at all cost. Not leather, packaged terribly, took ages to arrive. They will refund if you post the item back to China but they offered me 30% refund to keep them!
Poor quality and unwilling to refund
Comes across as a well established UK company however poor quality shoes shipped directly from China. Sizing was wrong and delivery took forever. Got an offer of 10% discount however needed to request a full refund 5 times before getting the return address. Is in China and postage at my cost so not financially worth it. Shoes are in the bin - avoid!
Don't touchtheis company with a barge pole
I ordered a pair of shoes from this company. When they arrived they were cheap and substandard. The return address onthe parcel was the West Midlands so that is where I have returned them too? However they say you must return to Asia. They offered me 10% however I will be taking the matter up with my credit card.
Beware return postage to Asia to be paid by buyer.
Saw beautiful looking shoes on Instagram, no reviews on here, but took a chance.
3 week wait for delivery. Shoes were in sale (?) approx £40 each pair. Very hard and stiff material, fairly cheap looking, obviously not leather, but didn’t expect that.
Would return, but it was at my own expense and postage to Asia.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








