Adam and Dan from Hellovans turned up on time to do my move on Sunday 31 May 2026 and just quickly got stuck in after introducing themselves to me and I loved the fact how they texted me to assure me... Se mere
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Se, hvad kunderne siger
Great service, the man that helped us move stuff was super helpful and quick. Overall very accommodating, friendly, and solution driven in stressful situations. They don’t charge you by the amount o... Se mere
HelloVans was a great experience and helped. Shaheen helped me pack all of my belongings in a way that they were all safe and protected and easy to get out when we reached the destination. He also too... Se mere
Virksomheden har svaret
Two men removed all my belongings and were professional and friendly. I rang around lots of places but I am pleased I chose this company. I'm telling my friends how good they were. Top notch service
Virksomhedsoplysninger
Skrevet af virksomheden
Hello Vans is a reputable and reliable nationwide moving services provider, offering a wide range of services to cater to the diverse needs of its customers. With a fleet of over 150 movers, man with a van and handyman services, we have the resources and experience to handle any move, no matter how complex. As part of the Hello Vans family, we have three distinct services that make us stand out from the crowd. Hello Handy is a dedicated handyman service that provides expert assistance with furniture assembly, dismantling, mounting, and hanging. Our team of professional handymen is equipped with the necessary tools and expertise to handle any job efficiently and with a high level of attention to detail. Hello Movers, on the other hand, provides reliable and efficient moving services. Our team of expert movers is trained to handle everything from packing to transportation and unpacking, ensuring that our clients' belongings are moved safely and efficiently. We take great pride in providing our customers with a stress-free moving experience and ensuring their complete satisfaction. As the parent company, Hello Vans is the go-to destination for anyone looking to compare multiple moving providers and book online. Our website offers a user-friendly interface where customers can compare quotes from multiple providers and book the one that best meets their needs. Our easy-to-use platform and friendly customer service team make the booking process quick and hassle-free. At Hello Vans, we are committed to providing our customers with high-quality services that meet their unique needs. We help hundreds of customers with their moving needs every month and take pride in our ability to consistently exceed their expectations. With a focus on exceptional customer service and attention to detail, we are the ideal partner for anyone looking to make their move as smooth and stress-free as possible.
Kontaktoplysninger
46 Harvey House, TW8 0DJ, Brentford, Storbritannien
- 020 3633 8267
- info@hellovans.com
- hellovans.com
4,6
Fremragende
2 t anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 61 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Meysam was helping my move today and he…
Meysam was helping my move today and he is absolutely fantastic. Communication was clear and prompt from start to finish, which made the whole move stress-free. He handled all of my items with great care and worked incredibly efficiently — loading and unloading was done safely and much quicker than expected.
Highly professional, reliable, and friendly. I would definitely recommend Meysam to anyone looking for a smooth and hassle-free house removal.
17. januar 2026
Uopfordret anmeldelse
Adam from Hello Vans
Had a guy from Hello Vans named Adam I believe, that came and helped me move a few heavy items from my third floor apartment to my new house.
He was professional, helped a lot very chatty with me.
Made a stressful thing to do, less stressful and it went very well and quickly.
I would definitely use this service again in the future if I ever need it.
👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼
12. december 2025
Uopfordret anmeldelse
Excellent service
Excellent service. They worked hard and handled what was fragile with great care. Really like to thank Taha for doing such a good job.
15. januar 2026
Uopfordret anmeldelse
Excellent, Professional Service
Excellent, professional service - arrived early and finished the job efficiently and in time.
16. januar 2026
Uopfordret anmeldelse
Great mover highly recommend shahid
Great mover highly recommend shahid
12. januar 2026
Uopfordret anmeldelse
Smooth move
Shaheed was friendly, communicative and helpful. Thank you!
11. januar 2026
Uopfordret anmeldelse
Besvarelse fra Hello Vans
Thank you for your kind review, Lu. We’re really pleased to hear that Shaheed was friendly, communicative, and helpful. We appreciate you choosing us and hope to assist you again in the future.
Easy team to work with
Slight delay with arrival time but out of their hands, upon arrival polite, quick and efficient helping both ends off the move. 5/5 for Mehdi and his team.
10. januar 2026
Uopfordret anmeldelse
Besvarelse fra Hello Vans
Thank you for the great review. We really appreciate your understanding regarding the delay, and we’re glad Mehdi and the team were polite, efficient, and supportive at both ends of the move. We’ll be sure to pass on your 5/5 feedback to them.
Adam was Amazing
Adam was on time, very efficient pleasant and loaded everything and offloaded with efficiency and care, could not have asked for a better person for the Job.
Thanx again Amazing Adam.
28. december 2025
Uopfordret anmeldelse
Besvarelse fra Hello Vans
Thank you for such a wonderful review. We’re delighted to hear that Adam was punctual, efficient, and handled everything with care. Your kind words mean a lot, and we’ll be sure to share your feedback with him.
Good work
Good work.
Commendable for sure.
Would surely refer others..
10. december 2025
Uopfordret anmeldelse
Besvarelse fra Hello Vans
Thank you for your feedback. We’re glad you were happy with the service, and we truly appreciate your recommendation it means a lot to us.
They were very efficient and did a…
They were very efficient and did a great job!
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Hello Vans
Thank you for your review. We’re pleased to hear the team was efficient and did a great job. We really appreciate your support.
hello vans was amazing and super quick
hello vans was amazing and super quick, efficient and professional team, especially shout out to Farid! i couldn’t be happier with their work. nothing compared to my last move with another company. id choose you again anyday!
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Hello Vans
Thank you for the fantastic feedback. We’re really happy to hear you had such a smooth and quick experience with our team, and we’ll be sure to pass your special thanks on to Farid. It means a lot to know we made your move better than your previous one, and we’d be delighted to help you again anytime.
Unnecessary Van Upgrade and Serious Consent Concerns
I paid an additional £82 after being advised that a medium van would not fit my belongings. On the day, a Luton van arrived and our items occupied only a small portion of the vehicle, making the upgrade entirely unnecessary and the additional charge unjustified.
The driver arrived accompanied by his child without any prior disclosure or consent, which raised serious safeguarding and insurance concerns — particularly as the destination was a working farm with recognised health and safety hazards including livestock, machinery and slurry pits. I had also confirmed in advance that no additional helpers were required and that I would not be travelling with the driver.
The driver also returned to our address the following day without prior agreement or consent, which was unexpected and distressing.
I raised these issues formally with the company on multiple occasions. My concerns regarding the unnecessary upgrade charge, consent, safeguarding and data protection were consistently dismissed or deflected without meaningful resolution.
**Update — June 2026:**
Following the company's failure to engage with my formal complaint or Letter Before Action, I filed a claim through Money Claim Online. Hello Services Ltd did not respond to the court claim and a County Court Judgment (CCJ) has now been entered against them. I have also filed a complaint with the Information Commissioner's Office (ICO) regarding the sharing of my personal data without consent.
I would strongly caution anyone considering using this company.
21. december 2025
Uopfordret anmeldelse
Besvarelse fra Hello Vans
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations and that you felt concerned by several aspects of the service.
Regarding the van size, recommendations are made based on the information provided at the time of booking to ensure the move can be completed safely and without disruption. We understand your frustration if the vehicle ultimately appeared larger than required, and we appreciate you raising this with us.
We also take safeguarding, consent, and professionalism very seriously. Your comments about the driver’s arrival and subsequent visit have been noted, and these matters are reviewed internally in line with our policies and insurance requirements.
We regret that you feel your concerns were not adequately resolved when you contacted us. Your feedback has been recorded and will be used to help improve our processes and communication going forward.
Besvarelse fra Hello Vans
Thank you for your kind review. We’re pleased to hear you found the service careful, safe, and polite. We really appreciate your support.
Farid and his team did a great job
Farid and his team did a great job. They were professional and punctual and quick, and's made our move much easier.
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra Hello Vans
Thank you for your lovely feedback. We’re glad to hear Farid and his team were professional, punctual, and efficient, and that they helped make your move easier. We really appreciate you choosing us.
Farid and his friend did a great job…
Farid and his friend did a great job helping me with the move.
Highly recommend Hellovans if you need removal service.
30. december 2025
Uopfordret anmeldelse
Besvarelse fra Hello Vans
Thank you for the great review. We’re happy to hear Farid and his colleague did a fantastic job supporting your move, and we really appreciate your recommendation of Hellovans.
Shahid is an excellent person
Shahid is an excellent person, very calm and cool and most importantly well supportive in both loading and offloading. The company is really doing well. Keep it up brother! Well done.
26. december 2025
Uopfordret anmeldelse
Besvarelse fra Hello Vans
Thank you for the kind words and encouragement. We’re delighted to hear that Shahid was calm, supportive, and helpful throughout both loading and offloading. Your support means a lot to us, and we truly appreciate the motivation.
Excellent service
Excellent service. Arranged for the next day and the driver helped us move all our stuff in and out of the property. Would definitely use again and would recommend to anyone without hesitation
22. december 2025
Uopfordret anmeldelse
Besvarelse fra Hello Vans
Thank you for your wonderful review. We’re glad we could arrange everything quickly and that the driver was helpful throughout the move. Your recommendation means a great deal to us, and we’d be happy to assist you again anytime.
Bakhtiar did a great job
Very quick loading and unloading, careful handling, and completed the move well within the time allotted. Especially grateful to all of them, since this was only two days before Xmas!
23. december 2025
Uopfordret anmeldelse
Besvarelse fra Hello Vans
Thank you for the lovely feedback. We’re really pleased to hear that Bakhtiar and the team worked quickly, handled everything with care, and finished well within the time—especially so close to Christmas. We truly appreciate you choosing us.
Shahid and Hamza did an excellent job…
Shahid and Hamza did an excellent job helping me move to my new apartment. They moved everything carefully and were very professional in every way. I am very pleased and grateful for their help.
23. december 2025
Uopfordret anmeldelse
Besvarelse fra Hello Vans
Thank you for your kind review. We’re delighted to hear that Shahid and Hamza handled your move with care and professionalism. We’re very pleased to know you were happy with the service, and we truly appreciate your trust in us.
Besvarelse fra Hello Vans
Thank you for your feedback. We’re glad to hear the move was fast and completed without any damage. We really appreciate your support.
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