Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Offered a 7 day trial and charged £89.99 immediately. Refused a refund via Apple and PayPal despite having a photo of my 5 year old son's iPad showing a 7 day FREE trial? Have contacted simply draw direct with no response as of yet...
Absolute scam. Targeting children with “free” to then try and charge nearly £100 for one year. Disgraceful model. Should be ashamed!
DO NOT SUBSCRIBE. Charged me for both monthly and annual subscription plus songbook thing I didn’t sign up for - all even though I cancelled one day into a 7 day free trial.
I subscribed last year for my daughter to use. I intended to use too but already had piano lessons. My daughter never really used it and tbh totally forgot until I found I had been charged by Paypal for another year on 28/09/25. I emailed Simply Piano them to say I had not been notified in advance about the payment so would like the sub cancelled and a refund. Within 13 minutes I had a confirmation of my paypal sub auto renew being cancelled, then 3 minutes later a notification by paypal to say I had a refund. I can't comment on their product as I never got around to use it but as far as refunds and customer service it gets a 5 star from me.
Edit: Changed to 3 stars because their customer support was extremely helpful and I believe the issue is resolved. It's still only 3 stars because cancelation was extremely difficult, was unavailable from PC login and because the whole debacle was made even worse by the only available support being on mobile formats where even typic back and forth to resolve the issues was a pain.
I don't know how much of the original issue was Apple's fault, but right now it does seem like these products are set up to be very difficult to unsubscribe from and customer service as inconvenient to access as possible, even if the actual teams are doing a great job helping.
___ Original review:
I loved learning with this product, but when I became unable to keep using it, there was no way for me to cancel. I tried again and again and kept getting billed and all refunds were refused, even as I kept trying to cancel again and asking for refunds, having not even used the app.
I guess I signed up for a free trial at some point, but they make it impossible to manage your account. I have an email showing that I spoke to customer support to cancel the account a year ago, and they claimed my account was cancelled. A year later and they suddenly charged me over £100 again. Dealing with the site is a nightmare.
There is no way to cancel this. Be careful.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
