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Hellamaid - Cleaning Services Vancouver Anmeldelser 1

•
TrustScore 3 ud af 5

3,2

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Lokation

Skift lokation

1028 Barclay St Unit 1608, V6Z 1Y2 Vancouver, BC, CA

•
17786576243

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Virksomhedsoplysninger

  1. Rengøringshjælp

Skrevet af virksomheden

Hellamaid is a top-rated house cleaning service proudly serving Vancouver and the surrounding areas. We’re dedicated to making your home sparkle while giving you convenience and peace of mind. With our easy online booking system and transparent, instant pricing, scheduling your next cleaning has never been simpler. Our team of professional cleaners is friendly, fully insured, and bonded, with all members undergoing thorough police background checks to ensure your safety and comfort. Whether you need a one-time deep clean, regular maintenance, or a specialized cleaning service, Hellamaid Vancouver delivers quality you can trust. Experience the difference of a reliable, customer-focused cleaning company tailored to your needs.

Kontaktoplysninger

  • 1028 Barclay St Unit 1608, V6Z 1Y2, Vancouver, BC, Canada

  • 17786576243

3,2

Middel

TrustScore 3 ud af 5

1 anmeldelse

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Svarer typisk inden for 1 uge

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Bedømt til 1 ud af 5 stjerner

Disgraceful Customer Service

Booked Hellamaid 3 weeks in advance to do a move-out cleaning. They contacted me 1.5 days before my scheduled appointment to tell me they had rescheduled my appointment for the following month because they had no cleaners available. This obviously would not work because the cleaning needs to be done before the move-out date, hence why I booked the move-out service, and why I booked 3 weeks in advance.
I called their customer service line. The agent was barely audible. After asking several times to be transferred to another agent with a clearer line, I was told that they only have one customer service agent. After asking to speak to the supervisor, I was sent to a voicemail box. I never received a callback.

27. maj 2026
Uopfordret anmeldelse
Hellamaid - Cleaning Services Vancouver-logo

Besvarelse fra Hellamaid - Cleaning Services Vancouver

Hi Jake, thank you for taking the time to share this, and we're sorry for the frustration here. Rescheduling your move-out clean on short notice isn't the experience we want for anyone, and we own that it caused you real stress.

For some added context: the new date we offered was only a few days out from your original appointment, which happened to land at the start of the following month. And the call you reference came in around 7:30pm, after our customer service hours, which is why live transfer and supervisor options weren't available at that time.
None of that changes that we let you down on timing, and for that we apologize.

We did try to reach you today to offer a resolution, and that offer still stands. Please reach out to us at 1-888-477-6243 or email weclean@hellamaid.com and ask for Susan so we can get this sorted.

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