As with every One Heimat order, the delivery was very quick and the quality excellent. Certainly the place to go if you are looking for a taste of Germany in the UK. Great variety of products. Canno... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered for the first time. Little hick up with Address. Immediately solved. Lovely products. Arrived real fast and in perfect condition. Will definitely be ordering again . Excellent xxx
Virksomheden har svaret
Great that I can readily purchase products that are somewhat difficult to find otherwise. My only grouse would be the delivery by amazon - I was bombarded by messages from them and then when they del... Se mere
Virksomheden har svaret
I can obtain some German foodstuffs from Lidl and Aldi, but many of the things I grew up with, like Teewurst, Bratheringe, Griebenschmaltz, proper Leberwurst, proper red cabbage, Knoedel, just aren't... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
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Kontaktoplysninger
14 Betony Rise, RG42 5AF, Bracknell, Storbritannien
- 020 8125 4679
- mail@heimat.one
- heimat.one
4,7
Fremragende
386 anmeldelser
Ingen nylige anmeldelsesinvitationer
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Excellent selection of German goods at…
Excellent selection of German goods at reasonable prices. Quick ordering online and fast dispatch of order.
5. november 2023
Besvarelse fra Pelifantti
Thank you for taking the time to leave a review. We really appreciate your support.
Good initial selection
Great that I can readily purchase products that are somewhat difficult to find otherwise. My only grouse would be the delivery by amazon - I was bombarded by messages from them and then when they delivered I had no idea it had arrived as the package was just on the doorstep. Otherwise, thank you very much.
Vielen Dank für die jetzt verfügbaren Produkte - Viel Glück für die zukünftige Entwicklung des Unternehmens
3. november 2023
Besvarelse fra Pelifantti
Everyone at Pelifantti appreciates your kind review. Thank you for your support.
Delivery was prompt and the items…
Delivery was prompt and the items ordered were packed carefully and looked as good as described on the website.
3. november 2023
Besvarelse fra Pelifantti
Your kind words mean a lot to us. Thank you for sharing your feedback.
A good range of German food
A good range of German food, which is delivered quickly and very well packed.
3. november 2023
Besvarelse fra Pelifantti
From everyone at Pelifantti, thank you for your wonderful review.
Great quality
Your products are amazing. When visiting Austria in the past I've brought products you supply. Sadly will not be visiting Austria again so will order from you more in the future.
2. november 2023
Besvarelse fra Pelifantti
Thanks so much for your review! We really appreciate your support.
Looked like someone sat on it
Parcel arrived on time but looked like someone has sat on it, I have a lot of biscuit crumbs
2. november 2023
Besvarelse fra Pelifantti
Dear Jamie,
Thank you for taking the time to leave your feedback and we're sorry to hear about the condition of your parcel upon arrival.
We understand your concern and regret that the parcel seemed to have suffered some rough handling during its journey with Royal Mail. While we do our best to ensure that items leave our warehouse in good condition, the handling of parcels by the postal service is beyond our control.
We would like to investigate further if there is anything we can improve upon in terms of packaging to prevent such incidents in the future. Was the external packaging visibly damaged upon receipt, or do you have any suggestions for how we can better protect our products during transit?
Your feedback is invaluable, as it helps us work towards better delivery experiences for our valued customers.
Our customer service in already in contact with you via email in order to sort out the biscuit crumbs. We're dedicated to ensuring your satisfaction.
Kind regards,
One Heimat Team
I want to thank the Heimat Customers…
I want to thank the Heimat Customers Service Team for dealing with my issues so quickly.
Your customer service is outstanding.
You went above and beyond to make things right for me .
Thank you
7. november 2023
Uopfordret anmeldelse
Besvarelse fra Pelifantti
Thank you for your encouragement and your thoughtful review.
Truly great service
I've waited until I've done three orders so I could get an idea of what they're like. They are amazing. Two orders without issue. One order where the delivery agent (Amazon) lost my parcel in transit. No questions asked, simply refunded me the full amount. When the parcel arrived a week later, they told me to not worry about payment from the refund.
3. november 2023
Uopfordret anmeldelse
Besvarelse fra Pelifantti
It's always wonderful to hear feedback like yours. Thank you.
One Heimat supply delicacies and goods…
One Heimat supply delicacies and goods from Germany or Austria which are normally not available elsewhere. Delivery was very prompt too! Sehr gut geschaft danke!
1. november 2023
Besvarelse fra Pelifantti
We're delighted to receive your review. Thank you for your support.
Besvarelse fra Pelifantti
Thank you for your wonderful review. We really appreciate your kind words.
All was fine except the delivery
All was fine except the delivery.
I am partially disabled. Amazon left the parcel inside the front entrance door. They didn’t even ring the doorbell. DHL delivery is much better.
17. oktober 2023
Besvarelse fra Pelifantti
Thank you for taking the time to review Pelifantti. We truly appreciate it.
Well done.
Delivery was remarkably fast. Products were of the quality hoped for. Well done.
17. oktober 2023
Besvarelse fra Pelifantti
Thank you for your review. It means a great deal to us.
Everything arrived on time
Everything arrived on time and exactly what I had ordered. Very efficient.
17. oktober 2023
Besvarelse fra Pelifantti
We're grateful that you chose to share your feedback. Thank you Bobbie
Besvarelse fra Pelifantti
We truly appreciate you taking the time to share your thoughts. Thanks, Julie)
Great service ,fast delivery
8. oktober 2023
Besvarelse fra Pelifantti
It was a pleasure reading your feedback. Thank you for sharing it. ^_^
Nice to be able to buy genuine German…
Nice to be able to buy genuine German foods, excellent delivery time and all well packaged.
10. oktober 2023
Besvarelse fra Pelifantti
It's always wonderful to hear feedback like yours. Thank you, Mrs Ann Eichhorn.
Still waiting on my delivery
8. oktober 2023
Besvarelse fra Pelifantti
Dear Marci,
I hope this message finds you well. We noticed your recent review and wanted to reach out to address your concerns. We value all feedback from our customers as it helps us improve our services.
First and foremost, we sincerely apologize for any inconvenience you've experienced. We understand that waiting for a delivery can be frustrating. However, we would like to assist you with your order, but we need a bit more information from you.
Could you please contact our customer service team with your order details or any relevant information you have so that we can investigate and address your concerns promptly? You can reach our customer service team at mail@heimat.one.
We take our commitment to providing an excellent customer experience seriously, and we want to ensure that your issue is resolved to your satisfaction. Your feedback is essential in helping us achieve this goal.
Thank you for your understanding and cooperation. We look forward to assisting you further and resolving any issues you may have.
Kind regards,
One Heimat Team
I made order on 6th October and over…
I made order on 6th October and over £100, it should be able to enjoy premium shipping service , but haven’t delivery and any update until today 11th October , I still waiting the customer service reply!
6. oktober 2023
Besvarelse fra Pelifantti
Dear Lyndha,
We sincerely apologize for the inconvenience you've experienced regarding your recent order. We understand your frustration and appreciate your patience while we look into this matter.
Our customer service team has been in contact with you, responding to each of your inquiries promptly. We understand that you expected your order, especially given its premium shipping status, to reach you in a timely manner.
While we do offer premium shipping services, it's crucial to note that sometimes unforeseen issues can affect the delivery process. We have already initiated an investigation into your missing parcel. Please understand that, at times, these situations can take up to 48 hours to resolve, especially when working with external carriers.
Rest assured, we are doing everything within our power to get to the bottom of this. If, for any reason, your parcel is lost in transit, we want you to know that a full refund will be promptly issued. We kindly ask for your continued patience and understanding as we work diligently to provide you with an update.
Once again, we apologize for any inconvenience you've faced, and we're committed to ensuring that you receive the high-quality service you deserve. Please do not hesitate to reach out if you have any further questions or concerns. We're here to assist you every step of the way.
Thank you for your understanding.
Kind regads,
One Heimat Team
Your products are excellent but a little too small
Your products are excellent. Just a shame you don’t do them in much larger sizes as in a litre size for Maggie Vurtz maybe in the future prices are good reminiscence of shopping in Düsseldorf. Many thanks to you. Kind regards David Smith
6. oktober 2023
Besvarelse fra Pelifantti
Thank you for choosing Pelifantti. We truly appreciate your feedback.
Easy transaction
Easy transaction, quick delivery and no messing about!!
Excellent service - thanks
4. oktober 2023
Besvarelse fra Pelifantti
Your support means a great deal to everyone at Pelifantti. Thank you for your review.
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