Heavenbooks Anmeldelser 

I had a very disappointing experience with Heaven Books.

I placed an ordered and paid an average of around **180 DH per book**, expecting genuine, high-quality editions. Instead, I received books with cropped text (making parts of the content unreadable), poor printing, and very low-quality paper. The overall quality was comparable to the inexpensive copies commonly sold in Derb Ghallef for a fraction of the price. The books I received can be found in Derb Ghallaf for around 20 DH! Very low quality.

What makes this experience even more frustrating is how the return was handled. After initially ignoring my calls and WhatsApp messages, the company eventually replied to my email, apologized, accepted a full return, and promised a full refund once I sent photos of the issues. I provided everything they requested the very same day, including photos, proof of purchase, and my phone number so they could arrange the collection.

Since then, they have gone completely silent. Despite multiple follow-ups, I have received no WhatsApp message, no collection arrangement, and no update on my refund. It has now been many business days without any meaningful response.

My issue is not with used or budget-quality books—it's with charging premium prices for products that clearly do not justify them, and then failing to honor the promised return process.

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For anyone in Morocco looking for original books at similar prices, I recommend giving Livremoi.ma a try. I recently discovered them, and they specialize in original books with physical bookstores in Casablanca and Rabat. You can go there and see by your eyes but I can grantee that the book "What Happened To You?" I received from them for just 169 DH is really good and original (less price btw).

Based on my experience, I cannot recommend Heaven Books. Be cautious if you are paying premium prices, and don't expect responsive customer service if something goes wrong.

Please don't fall for this scamming website. They promise 100% original books, but that's far from the truth. What I received is a very bad quality, unoriginal copy.

We purchased the Harry Potter set and from the onset the copies were sub standard. My daughter found printing errors with pages repeated, grammatical errors and just the overall quality is terrible. These are definitely not original copies and we will not be using them again. The company offered to replace the books with no guarantee that the replacement copies will be better.

“Unfortunately, my experience with Heaven Book was highly disappointing. After paying a deposit, I was told the books would be delivered within one week, yet I only received them three weeks later. I had communicated the exact delivery address from the outset, but was later told they assumed it was Marrakech rather than the suburbs.

Communication was extremely poor throughout, both on Instagram and WhatsApp, to the point that I had to contact them from another account just to receive a response. I also requested an invoice, which has still not been provided. No apology was offered at any stage.

Most disappointing of all, the quality of the books was far below expectations, especially given the price paid. The books copies are of very bad quality, and what you receive is certainly not what the ads lead you to expect. Make sure to check the books first before you pay for them. Overall, the experience reflected a clear lack of professionalism, collaboration, and customer care. I would not recommend them.”

I had a very good experience purchasing books from Heavenbooks. The website is easy to navigate, the ordering process was simple, and my books arrived in perfect condition. The quality of the books is excellent and everything was exactly as described. The service was professional and reliable. I highly recommend Heavenbooks to anyone looking to buy books online, and I will definitely order again.