Health Natura, LLC Anmeldelser 

234
•
TrustScore 4.5 ud af 5

4,7

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I like that the products are simple, have few ingredients (essentially MCT oil and the active ingredient), and they are in liquid form, which is easy to take. The order process is easy and the product... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I recently decided to try their Adrenal Support capsules. Wow! I am so impressed! I have energy that doesn't crash every afternoon and I feel calm and focused all day. Such a delightful change:) Great... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

This is the best natural bioidentical progesterone I've used. It's consistent with Dr. Ray Peet's formula (includes vitamin e) which is perfect. It's has changed my life for the better in terms of sle... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

The ASA from Health Natura has made leaps and bounds difference in my Gerson Therapy Results. The delivery was very fast this time I look forward to my bottle lasting me over a year on The Therapy j... Se mere

Virksomhedsoplysninger

  1. Butik med vitaminer og tilskud

Skrevet af virksomheden

We specialize in high purity, minimal ingredient nutritional supplements and health products. In business since 1996, we know what makes a great supplement and what doesn't. We guarantee product quality and super service after your purchase. We offer bio-identical hormones, progesterone, pregnenolone, pure aspirin powder and more.


Kontaktoplysninger

4,7

Fremragende

TrustScore 4.5 ud af 5

234 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,7

Alle anmeldelser

(234)

171 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

GREAT PRODUCT

GREAT PRODUCT, VERY IMPRESSED WITH THE VITAMIN D3 IN MCT OIL. GREAT SUPPLEMENTS AND GREAT RESULTS, WAS DEFICIENT BUT AM NO LONGER AND LOST WEIGHT TOO BECAUSE OF THE MCT

4. oktober 2024
Bedømt til 5 ud af 5 stjerner

Source for quality specialty products

Health Natura’s website and products offered seem so straightforward, simple and honest. I appreciate the specialty products they offer, that are difficult to find elsewhere. They plainly state when a product is on back order and when to expect future shipment. I have ordered a couple of times and orders have been perfectly processed. My last order included their Asprin powder which is hard to find. Thanks for the free pen … it writes so smoothly! Great company, I would recommend.

3. september 2024
Bedømt til 1 ud af 5 stjerner

Wishing there was a zero

Wishing there was a zero. Ordered because of Dr. Mercola. Ordering process was a disaster. I placed the order on Sept. 19 and they processed payment immediately. Five days later not a word. I would have phoned them except there is no number listed on their site. After five days I sent two pointed messages. I then received a nasty and rude message from a person who said they were an owner.
It is our opinion that we deserved to at least be given a heads up. In other words, they take your money immediately, but cease to keep you updated about the possible shipping status.
If it is not in stock then keep your customer informed as to when it is expected, and do NOT process payment until it ships. We have learned a big lesson.

17. september 2024
Uopfordret anmeldelse
Health Natura, LLC-logo

Besvarelse fra Health Natura, LLC

Dear Judy,

This is Dr. Peter Kassner, the founding owner of Health Natura, LLC. I have reviewed the communications that led to this review. I'm unsurprised that you would leave a one-star review despite my business partner's best efforts to explain our policies and address your concerns quickly and politely. 

While I sincerely hope my response below will hit home for you, this reply is primarily intended to clarify to future readers of this review that we at Health Natura, LLC strive to do our best daily and to communicate some of our policies surrounding your complaints. Your fundamental misunderstanding of our plainly stated policies has led to your dissatisfaction.

We prefer email communication because we are a small company without dedicated staff to answer phone calls. Despite this, we have an A+ rating with the BBB, and our phone number can be easily found on our BBB profile. For the last 28 years, our mission has been to positively transform the health of our customers by offering superior-quality, minimal-ingredient products and to do so honestly and transparently to the best of our ability.
1. We are not a big box company that has live 24x7x365 customer support. Your impatience, anger, disrespectful, threatening, and frankly abusive behavior towards my business partner you interacted with was inappropriate. I do not mind that you had questions and concerns regarding your order, but I do not take kindly to seeing hard-working, good people being treated poorly.
2. You claim that you didn't receive communication regarding the status of your order. Did you receive the automated order confirmation that we sent? If not, did you check your spam folder? If your order was going to be delayed beyond the estimated time disclosed when you ordered, we would have contacted you to inform you of the delay and what to expect.
3. Delayed shipment complaint. The advertised ship date for your pre-order had not arrived, and this order was not running late at the time of your complaint.
4. On September 19th, 2024, you pre-ordered an item clearly marked as a pre-order, meaning it was out of stock. On the product page, under the pre-order button, we disclosed that the estimated ship date was October 4th, 2024. That date has yet to come.
5. Pre-Order Policies - When an item is out of stock and we expect fresh inventory within 1-6 weeks, we will allow customers to reserve some of the inbound stock by activating a Pre-Order button. Below the pre-order button, we Disclose the Terms of the Advance Purchase by Advertising the Approximate Ship Date and notifying you that you will be Charged At Checkout, NOT at the time of shipment. This is because we are reserving a product for you that already physically exists but has yet to reach our fulfillment center. As soon as the new inventory reaches our professional fulfillment center, your order is ready to be processed without any further delays that would be caused by manually processing your card at a later date.
6. Our Pre-Order Policies are industry standard, and we disclose expectations in advance in multiple locations on our website, including the product page, twice-in-red lettering on the cart page, and a required checkmark consent on the checkout page. 
7. Please don't assume that it is our fault or that we are somehow fraudulent just because you did not read the disclosure or our terms of service before ordering. By their very nature, pre-orders can not be immediately shipped, and the abusive nature of your communications was inappropriate.

I hope that this response helps to clarify our position and policies regarding your complaint for you and future customers. I understand that you reversed the charge with your card company, and thus, we now consider this matter closed.

Sincerely,
Dr. Peter C Kassner, NMD
Founding Owner

Bedømt til 1 ud af 5 stjerner

Did not help me sleep


Disappointment. The Simply Progesterone did not accomplish my reason for purchasing. All the reads that it improved sleep did not happen for me. As a postmenopausal woman it was not my answer. What I found has helped a lot is Gaba with L-Theanine, Inositol and Taurine all in one by the Now brand.

5. august 2024
Health Natura, LLC-logo

Besvarelse fra Health Natura, LLC

Progesterone doesn't work for everyone. I'm glad you found the benefits you needed in other products.

Sincerely,
Dr. Peter Kassner, NMD
Founding Owner

Bedømt til 5 ud af 5 stjerner

Didnt receive package

goood customer service

5. juli 2024
Health Natura, LLC-logo

Besvarelse fra Health Natura, LLC

Hi Morten,

Your order was placed on July 4th, and we shipped it on July 5th via USPS first-class international mail.
Your USPS.com tracking number is: LM314747215US

Your tracking status indicates that the package has been held in Portuguese customs since July 15th. When customs decides to hold a package, we have no control over what they do or how long it will take. All I can tell you is that we've had no issues in the past with shipping orders to Portugal.

When leaving reviews on Trust Pilot, please consider that we have no control over customs regarding delivery time. Trust Pilot review requests go out on an automated schedule that doesn't always coincide well with international delays. This is not intended to be offensive. We have policies to protect you and your order, including a delivery guarantee. https://healthnatura.com/insurance 

I have included the tracking results from USPS.com.
Customs Transit

Held in Customs

LISBOA CP DOUANE, PORTUGAL

July 15, 2024, 10:18 am


Processed Through Facility

PORTUGAL

July 15, 2024, 8:40 am

Accepted at USPS Origin Facility

CARROLLTON, TX 75007

July 5, 2024, 8:08 pm

Shipping Label Created, USPS Awaiting Item

CARROLLTON, TX 75007

July 5, 2024, 3:01 pm

Bedømt til 5 ud af 5 stjerner

Dr. Mercola recommended company and product

I originally purchased the product,(progesterone drops) because your company was recommended by Dr. Mercola.
I found it was easy to make the order from your site and it arrived, well packaged, in a timely manner.
I’m very happy with the quality of Simply Progesterone and its ease of application. But more importantly, I’m really benefiting because it works very well!

5. juli 2024
Bedømt til 5 ud af 5 stjerner

Happy to Have Found Them

I have ordered several times now and the items I have received have been just as represented and they arrive quickly. The company also reached out to me to thank me. Awesome.

3. juni 2024

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