Wouldn’t say it was great! Instructions on how to connect etc a bit complicated - hook up with medic was good except she hadn’t been told anything about my husband’s problem so had to repeat it all. O... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The booking process was hassle free. Email communications we're prompt, to the point and gave useful information. I missed an appointment and rebooked by phone - no waiting - no hassle - rebooked with... Se mere
Virksomheden har svaret
Given some options for physio with inadequate details of locations. Just mileage from my home, street location and post code. No reference to borough or district so impossible to know whether any of t... Se mere
Virksomheden har svaret
It was a very efficient process - I received the call promptly on time and Joy was excellent in assessing all requirements. We came to an agreed pathway going forward for my injury which allowed me... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Skrevet af virksomheden
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Kontaktoplysninger
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Storbritannien
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,0
God
6 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very convoluted process
16. juni 2026
Besvarelse fra HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Quick and friendly service
Quick and friendly service. The physios are very nice and knowledgeable. The physio who went through the MRI results with me, (Ashokkumar) was extremely helpful. I asked him to write me note of my condition so that could give it to the physio to get the right support and exercises and he did that straightaway for me.
11. juni 2026
Besvarelse fra HBSUK
We're glad to hear that you found our service quick and friendly, and that our clinicians were knowledgeable and helpful. We appreciate your positive feedback!
Great service and seen very quickly.
17. juni 2026
Besvarelse fra HBSUK
We appreciate your feedback. We're glad our service was quick for you.
Besvarelse fra HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Besvarelse fra HBSUK
We appreciate your feedback and are glad you found our service quick, easy, and professional.
Besvarelse fra HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Besvarelse fra HBSUK
We appreciate your positive feedback and are glad you were happy with our service and staff.
Nothing but a good experience dealing…
Nothing but a good experience dealing with HBSUK, appointments were easy to arrange and no issues encountered during the process of dealing with them.
1. december 2025
Besvarelse fra HBSUK
We're glad to hear you had a good experience and found arranging appointments easy. Thank you for your positive feedback!
Hate Lucy
Hate Lucy, hate giving the same responses and answers again and again and again. I've already had multiple calls, filled out multiple forms, given referral documentation and I have to do it again? I just gave up in the end.
9. juni 2026
Besvarelse fra HBSUK
We appreciate you sharing your experience. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Sarah Heaslip was well prepared
Sarah Heaslip was well prepared, informed, empathetic and very positive about my circumstances and progress
17. juni 2026
Besvarelse fra HBSUK
We're pleased to hear our team was well-prepared, informed, empathetic, and positive about your circumstances and progress.
A Great Physio Experience!
Amanda is really friendly and approachable, and she immediately put me at ease. Her explanation of what had happened was easy to understand, and the exercises she has assigned me are easy to follow.
17. juni 2026
Besvarelse fra HBSUK
We're pleased to hear our team member made you feel at ease and provided clear, easy-to-understand explanations and exercises. Thank you for your positive feedback.
The Doctor was very pleasant
The Doctor was very pleasant, sympathetic and understanding.
16. juni 2026
Besvarelse fra HBSUK
We appreciate your feedback. We are glad our clinician was pleasant, sympathetic, and understanding.
AXA simply deferred me back to NHS
I was hoping the using AXA health might speed things up but |I was simply referred back to my GP and NHS before anything can proceed. I've subsequently spoken to local GP and have to wait 3 weeks. Does make me question what AXA are providing if I need to go through NHS???
17. juni 2026
Besvarelse fra HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Had some really reassuring advice
Had some really reassuring advice. Also, I did the exercises last night and it feels like a great improvement
16. juni 2026
Besvarelse fra HBSUK
We're glad our advice was reassuring and that the exercises are already making a great improvement! Thank you for your positive feedback.
Very easy to use
Very easy to use, very quick to get connected to a dry helpful and sympathetic doctor who organised swift x rays in local hospital.
8. juni 2026
Besvarelse fra HBSUK
We're glad to hear you had such a positive experience with our service and connected with our clinician quickly. Thank you!
Great Service
Easy to book an appointment, any problems, a contact number is available. Excellent knowledge and support, they listen, provide great advice and next steps.
16. juni 2026
Besvarelse fra HBSUK
We appreciate your feedback! We're glad booking was easy and that our team provided excellent knowledge, support, and advice. Thank you!
it does the job
15. juni 2026
Besvarelse fra HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Very easy to use
Very easy to use, and in my case worked great as a referral to an in-person physio. It takes away overloading a GP for something that I didn't need to see them for.
11. juni 2026
Besvarelse fra HBSUK
We're pleased to hear our service was easy to use and helped with your referral. Thank you for sharing your positive experience!
Besvarelse fra HBSUK
We're glad we provided clear and precise information! Thank you for your feedback.
Besvarelse fra HBSUK
Great to hear using the HBS platform has helped you get the right care quickly. Thank you for your feedback!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.