HBSUK Anmeldelser 6.070

A very thorough discussion prior to the booking of a scan

The booking process was hassle free. Email communications we're prompt, to the point and gave useful information. I missed an appointment and rebooked by phone - no waiting - no hassle - rebooked without any issues. The video call set up worked without any problems - easy to set up and join the call. Both of the practitioners I met with were excellent.

Very helpful service and easy to arrange.

The gentleman asked relevant questions and listened carefully to the answers given. Went through next stages line by line booking was arranged 3 days later

Well what can in say - really unhappy with HBSUK - I was told to see a virtual physio for my shoulder (by AXA via HBSUK)- after 3 appoints (one cancelled due to tech error) with 2 different people, they said “you will need to see someone (NO JOKE!) - so they sent me a list of consultants in my local area to choose from (I’m now 4 weeks into my first engagement via AXA).
So I pick the consultant, I wait another week for the appointment, arrive and check my self in - waiting… then my appointment is cancelled! I as the recipient why ? They say HBSUK - sent me to a breast surgeon! The nurse said he does “boob jobs and we “don’t know why you have been referred here”! 😡
I ring HBSUK, who take no ownership and blame AXA and that I have to ring them a fix it all up! I do, after 6 weeks I have finally seen a consultant for my shoulder!
REALLY POOR SERVICE! No ownership!

The call with Jess was really pleasant and professional.
Jess was extremely helpful in directing and assisting me to provide a more accurate description of what I was experiencing that I hadn't remembered when I was initially giving my symptoms.
The virtual call experience was relaxed and reassuring and would recommend using this service to colleagues that have this service available to them.

Quick and easy access to appointment. Swift recommendation which led to a visit to A&E who then confirmed diagnosis of DVT

The person I spoke with was excellent and very helpful

People I spoke with were great but I thought it was crazy that when my referral was from a physiotherapist that o had to speak to a physiotherapist to then be referred to an advanced physiotherapist to say the same thing, an unnecessary step

My helper was well informed , helpful and very considerate.

Easily accessible physio with comprehensive exercise programmes with the app.

Excellent service very professional and helpful

The person I spoke to was polite but I believe had I been male, my experience would have been different. I think my symptoms would have been taken more seriously and, as per the evidence base regarding women's health, I think that the jump in level of pain I was experiencing was not acknowledged.
I appreciate my functional compromise was not as severe as others but surely the point of health insurance is to act proactively, not reactively like the NHS, and to prevent things deteriorating before it drastically affects work and activities of daily living?
Further, a GP colleague had advised and suggested an investigation. As a clinician, I would prefer to understand what I am treating before suggesting a plan. What if you are the statistic that has a serious underlying problem? I was told outright it was nothing to worry about.
And yet, when I then accepted this and suggested I would seek a therapy elsewhere, I was told not to do so.
This was contradictory and I wouldn't feel confident using this service again.

Probably make it a bit clearer that you need to register first before the video call. However the Dr called me on my phone and organised an MRI referral, so all good in the end!

Efficient, speedy service with clear advice, recommendations and plan as to next steps

Very helpful and understanding

Failing to promptly arrange follow up appointment since monday until after complaint.

Then making false claims of calling when no calls have been received.

Hence resorted to alternative treatment.