hayward-pool.com Anmeldelser 40

Worst experience ever! Please do not buy Hayward products unless you are ok with zero customer service and zero warranty fulfillment. So back in 2023 ed bought a pool heater. Less than 4 months later it was broken and leaking. Called Hayward. They claimed issue and pictures reported by our pool company not acceptable and would only accept info from their authorized dealer. Contacted their authorized dealer and had them evaluate and take pictures. Months continue to roll by with no explanation of delay with multiple calls. Customer service refuses to transfer to a manager or supervisor stating they only take emails (which we sent multiple times). I filed a complaint with BBB and suddenly, a regional manager calls me right away. Immediately blames everyone else for delays. He says he will come out himself to evaluate as he apparently has no record of info from their authorized dealer. I note it has been a year since this heater broke so I don’t know how they can accurately assess. He assures me that he can assess and that he is certain it was our pool guys fault (poor pH) or the installer ( who wasn’t an official Hayward dealer). He comes and tells me he is correct that it was both improper pH and improper indtation. He can make this assessment a year lar after significant corrosion and the heater had now been dismantled by three different people (pool installer, authorized dealer, and this Hayward manager). Say warranty is boid. That was frustrating, but why I’m posting now in 2025 - I received a BILL almost two years later from “ authorized Hayward installer” saying Hayward refused to pay them and want to charge me $120 for something we didn’t need done, wasn’t useful, and was requested by Hayward. The Hayward nightmare continues. Please DO NOT BUY HAYWARD if you want to deal with an honest company with any for of integrity or service!

Bad customer service… the heater is a year 1/2 old. The unit hasn’t worked half the time

During my pool opening, when the filter was turned on, a stream of water was leaking out of the backwash pipe line. The Multi Port Valve for the series Vari-Flo XL was defective which i just purchased last year (5/2024)
Due to the fact it would take several weeks for one of your Hayward Authorized Dealers to try to correct this issue it was my best interest not to let the pool sit idle for this duration. I had to purchase a new Multiport valve and install it myself at an expense of $140.00. The older Multiport valves were easier to maintain with just a replacement of the Spider Gasket seal.
This new Multiport Valve Spider gasket seal is all part of the unit and just the gasket itself can not be replaced.
This is totally unacceptable and am I going to experience this issue every year at a cost of $140.00. This is a poorly designed Multiport valve.
I was very happy with the older Hayward products, but now I will be looking for other options.
Very disappointed,
William Fredericks

Hayward is a company that doesn’t honour their warranties. I had an Aquavac 600 pool cleaner that needed a new motor and all I got was the run around and now the warranty is up. Buyer beware .

We were having issues with our pool pump and chlorinator, and the Hayward team helped us tremendously! We installed a new Tristar VS 900 pump with the Omni chlorinator and automation, and life at the pool is so easy. The pump is super quiet and efficient, the chlorinator is fantastic, and the automation lets us control everything from our phone while sitting in the recliner watching a game. The Hayward team and products are amazing!

We purchased a Hayward pool heater through Roark Solar. The heater was warranted but when the heater failed no one would honor the warranty. We asked our pool company to look into a repair and of course as soon as they opened the unit the warranty is void. We are prepared to pay for the necessary repairs but cannot get the parts needed. What we now have I s very expensive garden ornament. We will never do business with Roark or use any Hayward product.

Hayward does not anor there warranty I had a pool heater 11 months old the say no warranty I have a pool pump also 18 months old no warranty also they r the worst company ever deal with I would never buy anything put them or any product they make and don’t recommend them at all

The people at Hayward pools (especially Robbie) were absolutely fantastic and could not do enough for us. The best company we have dealt with.

Hayward will not warrant my heater that is less than 1 year old. Their tech said my water was too acidic and corroded the core. I told them my pool tech just added acid right where he was taking a water sample. So they offered me a new unit at a reduced price. I paid for it and was charged 8 days ago. They still have not shipped it. They do not return my calls when they say they will. My last heater lasted 8 years. One tech says it takes 30-60 days to receive the heater because of freight. Another tech says there units available and doesn’t understand why it hasn’t shipped. They promise to follow up and do not.

I really would have wished that I’d read these reviews before I purchased this Hayward Pool vacuum. What a nightmare.

Terrible terrible ,service is bad , can’t get anyone competent enough to understand their system. My original installer that was certified by Hayward has gone MIA. Just a very bad experience

Absolutley brutal customer service/tech support from Hayward canada! Called 3 times for simple tech support and over 2 weeks later no reply back. Useless people answer the phone but have zero knowledge. Ive dealt with Hayward USA in the past and were great to deal with, answered my questions IMMEDIATELY. Something needs to be done with the useless Canadian division they have!!!

Heading into the 2nd full season with our pool. The Hayward heater is not working, looks like it's leaking from the pump. What a mess! Immediately contacted Hayward for support and to look into warranty coverage. They were quick to send a local tech to validate our claim @ $125 charge for his time. Then confirmed they received the information from the tech by email and then nothing... 2 follow-ups over the summer and nothing. No place on the website to reach a complaints dept and a service team that tells me my claim is in process. I have no hope of a speedy response. Terrible experience, a leaky mess and quickly cooling off pool. Caution when installing their products for your pool.

The LED Panel on my 3 year old pool heater stopped working. Ordered another in February through a Pool company. Eventually Hayward sent one out 5 months later at a cost of Euro 340 - but it was the wrong one no apology. They then said the correct one would be received iby them in early August - now they have put it back to October.

Avoid Hayward as if things go wrong you will wait ages for spares.

Total joke. I was told by the pool techie to down load the App then left on my own. App is very un-intuitive and not worth using. Is everything OK at Haywood?.
My suggestion to Haywood get a real techie (Not a 15 year old in mom’s basement) and design an ANALOGUE system that works.

Zero tech or product information support at all.
Suppliers poorly trained and kept in the dark on product changes etc.

I spent thousands last year for all new panel, pump, and other components. At the beginning of this season, the system doesn't recognize my login, it won't let me reset anything because it says the system is already registered, and their customer dis-service center sent me a (no-reply) email with instructions to do the things that I told them I've tried and don't work. In summary: bad software, terrible support, system doesn't work. My pool came with Hayward components so I cannot compare it to competitors, but based upon my experience, Hayward is expensive, their software is terrible and their support is dreadful. If you can choose, consider buying pool equipment from another company.

Got a Hayward gas pool heater installed and it lasted only one season. Was well over $2500 The company won't fix it. It only has a one year warranty and I am past that. A pool heater should last 10 years. My online research indicates this will take $500-1000 to fix and the part (Likely the main control panel) will need replaced often. Trying to decide if I should just scrap this $2500+ heater and buy a different brand or roll the dice and try to repair this horrible product.

Purchased a Phoenix pool sweep and the Rebate was $125.00. I filled out warranty and rebate. Rebate was to take 4-6 weeks for processing. We purchased this on 2-12-2023. We have contacted Hayward 7 times spoke with at least 3 difference people and we are still waiting. We were told that Hayward was using a credit card company for rebate and that Hayward was not releasing funds to credit card company for the rebates.
Truly surprised that they are trying to Get Out of there giving the rebates they have advertised in all Leslies Stores here in Las Vegas, Nv. Leslies Stores have no bearing on this review.
We are again on phone with Hayward Service and again, they will have someone return call. We have taken other action but want other customers to know that the rebate is not being Honored at this time.

We finally received our rebate after another 4weeks after this review.
We are still very disappointed with the companies handling of this and will not be purchasing anything else from there product line.
Hayward thanks for honoring your rebate !!!!!

I bought one of there Pool cleaners, it doesn't work. I have taken it back to the store I bought it from and they say there is nothing wrong with it! I called Hayward and all i got was take it back to the store, I have 6 times in the first 3 weeks. It will NOT move around the pool. I check and everything else it works very very slowly for about 1 minutes then it is stuck again! $600 for a piece of junk!