Hartwell plc Anmeldelser 371

Following the purchase of a second-hand 2021 Mach-E in January 2024, I encountered recurring issues with one of the tyres, which would lose air every 2-3 weeks. Initially, I would refill the tyre at a local petrol station before taking the vehicle to my local tyre repair shop in early April. The repair shop found no nails or blistering but informed me that three of the four tyres had been replaced before the sale. Predictably, the problematic tyre was the original one fitted in 2021.

The local workshop also identified inner side tread wear and tyre misalignment. They advised me to return the vehicle to Hartwell Watford for further investigation, which I did immediately.

I reported the frequent air loss to a front desk staff member, who suggested that I might have been driving over speed bumps too quickly. I raised a complaint with the Dealer Principal, questioning why a sales representative (not a service team member) would ask me such a question. I felt my concerns were dismissed from the outset and have since escalated this issue within the franchise.

The Service Manager assured me that all standard vehicle checks had been completed before the car was handed over to me. However, despite my reports of a recurring tyre issue, they did not offer to inspect the tyre. Instead, they took photographs of the tyre tread depth and dismissed my concerns.

The problem persisted, and while driving, the car again alerted me to the tyre losing air. I visited another mechanic who found that the tyre valve needed replacement due to erosion, which is unusual for such a new vehicle. I was again advised to return to Hartwell Watford.

Since raising these issues, I have been accused of providing inaccurate statements and misleading information, which has called my integrity into question. I firmly believe my concerns about tyre wear and condition were not taken seriously, potentially influenced by my gender and race.

The Dealer Principal claimed to have offered to inspect the tyre following my complaint, which is untrue. My complaint has since been closed, and I have been advised to take the matter to the Motor Ombudsman.

My family and I have been loyal Ford customers for nearly two decades, but this experience has been the most disappointing, leading me to consider taking my business elsewhere.

Booked an 8am while you wait slot... Still here at 12.30 ..car didn't even get touched until 11.15 and then it was only prompted by our enquiry.
Not the first time it's happened.
Very shoddy, will not be returning.

Recently purchased a Ford Kuga PHEV from Hartwell Ford Kidlington and have to give a should out to Adam for his excellent customer service. Adam was very knowledgeable, took time to answer all our questions and not once put us under pressure to purchase. Delighted with the car and thank you to Adam for making the process a great experience.

Just called Hartwell Ford Transit division. We had a Transit broke down 3 miles from their Abingdon Centre. Their response was surprising. Informed us they do not repair Transits that are broke down. I explained the bottom pulley on engine had cone adrift and needs refitting. They said sorry we do not repair broke down vehicles anymore. Not exactly a Ford Transit repair and service centre whatsoever. False advertising?

Ordered a car. Agreed a price. Agreed a part ex The said car would need to be built and we agreed a rough delivery date. When car was here they changed the PX price of mine saying it had been too long (they knew the dates when we ordered) and then put the price up £100 a month!!!!

They didn't care at all. Had bought three cars from them, never again and not should you

Had a Mobility vehicle booked in for a while u wait MOT. Requested and was given 8am slot, at 8am arrived but MOT don't start till 8:30.
Car finally entered MOT bay at 8:45.
I was waiting at reception when car reappeared, waited and waited and waited
Hertwell Ford Grimsby need to try much harder!

I hope you are sitting comfortably. Then I will begin.
The summary first. I have given 4 stars as although the service was initially shocking they did rectify it eventually.
This all started on 24th April. I found a great car on Auto trader, which I had been looking for. A Tesla Model Y. Not everybody's cup of tea but I had decided that is what I wanted. It matched all the criteria I was looking for and very low mileage. I had an Audi Q7 to part exchange. I Contact Hartwell Ford at Dunstable and spoke with Lewis. We did the usual car garage dance back and forth with Lewis speaking to the manager to come up with a price for my car that I was happy with. Close to Carwow and Motorway by enough not to do the hassle of not part exchanging.
They produced the monthly figure, which initially didn't stack up but then when I got to the end of it I determined there was cover for everything included in. Once I got all that taken off we got it down to a price I was happy to pay. I agreed the figures and all was looking good. I am in Yorkshire so had not seen the car in person but it is nearly a £40k car with only 3,000 miles on it. I had noticed a couple of things on the photos. Namely there was no parcel shelf, which from my extensive research knew this model should have one. Also the drivers side mud flap was missing. Not a problem said Lewis and agreed to get it all sorted in advice of delivery. We agreed delivery to their local branch that coming Saturday (3 days later) and Lewis said he would ring me when the driver set off and the driver would ring when about an hour away for me to set off and meet him. I did check with Lewis that he would have tie to get the couple of little things sorted and he said yes. Great. Everything looking good. The morning of delivery arrived and I was on edge waiting for my call. Which happened. Lewis informed me the driver had just left the garage. I asked again if the issues had been resolved and he then said, they don't come with a parcel shelf so he hadn't sent one and the mud flaps are out of stock (A lie as I could order them from Tesla direct online). I corrected him due to my extensive research that only the first 3 months of models in the UK came without parcel shelves when made in the USA and as this was Chinese built model it should have one. He said he would have to send one up from one of the other cars they have in stock.
The driver called when he was an hour away and we set off to meet him. The driver was great. We met up and this is where things started to go wrong. Looking around the car I opened the boot to find the charging cable which it came with and was shown on the photos was missing. I opened the front boot to find a pool of water swilling around it. I also saw what I thought was a nail in one of the tyres. We also discovered on the back seat the fake leather seat had a smsll hole in it. Even the driver was embarrassed. I was tempted to reject the car but I had set my hopes on it as well as changing my insurance and taking my private plate off my oldish Audi Q7. I was on the phone (Lewis was nowhere to be found) but a lady did speak to me who advised she was the new car sales manager who assured me it would all get resolved.
I did get a call from Stefan (The manager) who then drove up on the Sunday with the charging cable for me.
We then discussed what was to happen about the issues. I agreed to get the tyre looked at. This turned out to be a stone bedded in the tyre and hadn't gone through so was perfectly fine. I mopped out the water from the front boot as they are actually waterproof but do have a seal to stop water. It looks like someone had been over eager with a pressure washer. Between Stefan and Cory (One of the other managers) they ordered a parcel shelf and the mud flaps and arranged for me to go into their local branch at Scunthorpe and to also have their seat specialist attend to repair the seat. Scunthorpe were brilliant and very accommodating. We also discovered that Lewis had told me to scan a copy of my V5 for the Audi and the settlement letter to him and they would clear my finance on the Audi. When I checked on line and it hadn't been cleared I checked with Stefan and they said their finance department had rejected it as I had only sent page 1 and page 2 and not page 3 but had not told anyone. So my old finance had not been cleared. They have sent the payment not over 2 weeks after they have had my car and I notice have already sold my car as it went on their website then back off. Although not showing on line the finance company have confirmed it has been received. Stefan / Cory did say that Lewis was new and Lewis had told me I was his first sale (Quite a big one really). They also told me that they had let him go because of the way he dealt with. In a way I am a little sad that happened if he was new.
So as I mentioned They would have got a 1 or 2 stars but the managers did recover it. Overall I am happy eventually .

Bought a used car from Tyler Seymour, great guy to do business with, had fantastic product knowledge, and a no rush friendly manor about his attitude.
With over 25 years myself in motor trade industry, he is a credit to the company.
He returned calls and emails, made the process very easy to buy a new car, no delay and I got a really great deal on my purchase & extended warranty, I only wish more sales executives in the motor trade were as professional as him.
Thank you Tyler

Bought a Mustang here mid 2023. Not long after had problems with the car alarming by itself for no apparent reason. Also requested that the quiet start option be fixed as wouldn't save. 3 weeks later they said it was ready. I arrived to collect but the cars battery was dead so they kept it another week as I could only collect it the following weekend. Once collected that next week I realised they had removed the option for the quiet start so obviously they couldn't fix it (they said it was fixed). Not long after having it in my driveway the car is alarming again (they said this was fixed). Thankfully there is another Hartwell garage in Abingdon who will hopefully honour the warrenty unlike this crowd. Avoid Hartwell Oxford at all costs

My experience was very good especially frim Louis at Hartwell Abingdon as he has excellent Customer service, explained and went through documents with me and took his time. If anything was not right he corrected it promptly. Louis thank you and will recommend to friends & Family and I will miss our chats. The team at Abingdon are very polite and helpful as well.

My initial experience with Hartwells was good. Well I suppose it is when you’re spending 26k on a used car!

They sold me the lot, 4 year PCP deal, service plans, gap insurance and warranty. I thought I was covered!

I lost my job and called them to see if they could purchase the vehicle. I basically had to pay 7k back or wait a few months to get it re valued. A few months later despite not using the car the value I had to pay back had gone up to almost 9k. I figured I was stuck with little or no options offered to me.

Now 18 months in, the car has some issues. So I called to be greeted by a rude individual at the service desk and be told I’ll be charged £130 for them to look at the car and if a warranty issue be refunded.

I later get it diagnosed for Hartwells to quote me £256 for a new battery as you guessed it. It’s not covered under warranty!

We had a most professional, friendly, non pushy service from Aidan at kidlington Ford when we brought our new car this week. We would definitely recommend them and local to us as well.

I was impressed with the service received at KidlingtonFord and Chris your salesman was very professional, the car was prepared to a very high standard and exceeded my expectations.

Just had an amazing experince from this main dealer,i`ve brought cars over the years and from various dealers , and i can honestly say they couldn`t having been more helpful and obliging,excellent handover i would happily recommend them.The Sales Excutive i dealt with was Adam Jefferies who kept me in contact every step of the way.

Good knowledge of what I wanted with no sales pressure .
Gulam was very respectful.

Many thanks to Stuart who went the extra mile to help me purchase my vehicle excellent salesman Grimsby branch

Helpful, great experience.

This is the second time I’ve purchased a vehicle from Kidlington Ford. On both occasions I dealt with James Gill and cannot overstate how pleased I am with the service James and the team have provided.

I am extremely pleased with the vehicle and the deal that I was given in relation to my part exchange vehicle. One of the striking aspect of the team at Kidlington Ford is the consistent level of service they provide in support of their colleagues. There have been occasions when I’ve called at the showroom without prior notice and found that James was unavailable. I have been impressed at the way other members of the Kidlington team stepped-up and dealt with my queries. They have all made me feel like a valued customer and gone above and beyond to resolve any issues. I have found this very impressive in terms of after sales service.

Based on my personal experience I would not hesitate to recommend Kidlington Ford for the quality of their used vehicles and their outstanding after-sales support.

Super helpful, very knowledgable, great service. Feel very confident about my purchase and am sure my car will be looked after in the years to come.

I purchased my new car on March 25th, when I went around the forcourt I was met by the sales man Aiden who was very helpful and asked if I needed any help just come into the show room and ask any questions I had and then left me to it, (this is what I like personally) to be left alone And to look at my leasure, I seen what i likes and went in, Aiden sat me down and was so nice and friendly and went through with me what was the best way of doing the deal. I said what I needed the car for and why and he looked into other cars which might fit what I am looking out for , my son does athletics (javelin) and need it to have the room for javelins and his bags,
After we went out on a test drive I was very pleased in the experience and went ahead with the purchase of the car,
2 days later my car was ready for collection and how pleased I was when I picked it up, 100% would recommend going to ford kidlington and have a look round, all the staff are so nice and friendly on entry to the show room