I am so unpressed with all the help and understanding I have received through this process. I am visually and hearing impaired and find doing any paperwork a change the team have gone the extra mile... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Read the small print carefully. I paid for rider insurance and believed family gold covered my child. When she fell of her pony and sustained a significant injury of her spine which has led to the per... Se mere
Virksomheden har svaret
Smooth, easy and efficient! Great communication throughout from Harry Hall, especially Donna who handled my claim. It took a while to receive my notes and xray / scan images from the hospital and they... Se mere
I'd heard good things about Harry Hall but never taken the plunge myself until this year. I purchased a navy blouson yard jacket and had it personalised with a horse's head and our daughter's name.... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Our equestrian clothing and horse riding products have been selected to appeal to all riders from beginner to experienced, creating a one stop shop for all your equestrian needs. Shop the latest and greatest brands including Harry Hall, Caldene, Tottie...
Kontaktoplysninger
Storbritannien
- harryhall.com
Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent customer service when…
Excellent customer service when purchasing our family gold membership.

Besvarelse fra Harry Hall
Very friendly customer service
Very friendly customer service, not pushy to sell policy at all, very patient whilst I decided on which policy to go for and all at a very reasonable price. Thank you!!

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Excellent fit and quality
Excellent fit and quality. I love the long strong phone pockets. Practical, good quality and stylish.

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Telephone Call
Called to renew my public liability insurance and the call handler was extremely friendly, helpful and sorted everything within 15 minutes. There was no holding time either.

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Poor Customer Service / Illegal Returns Policy
Poor customer service coupled with a returns policy that doesn't meet the minimum UK legal requirement.
For any other customers in the same position; you are legally entitled to a full refund INCLUDING original shipping amount. Just make sure to notify Harry Hall within 14 days of delivery and return goods within a further 14 days, quoting Consumer Contract Regulations 2013.
Harry Hall try their best to refuse this and seem happy to try and scam their own customers.

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Harry Hall Insurance
Just become insured with Harry Hall for unaffiliated riding. Their team were very easy to contact and the support provided was so helpful. Even the price of my insurance was super affordable including fracture cover.

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Great experience throughout
Great experience throughout. High standard of customer service.

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Harry Hall gave us another option…
Harry Hall gave us another option to carrying on caring for our retirees. Excellent service from ease of filling out forms to small perks for us and the required insurance for our old boys.

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Arrived on time and very good quality.

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Really fast and efficient service from…
Really fast and efficient service from Harry Hall. Really helpful when I had a query.

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I wish I had started to order from Harry Hall sooner!
I began ordering from Harry Hall in November 2023 and they have quickly become my go to online retailer for horsey things. I’ve ordered rugs, exercise sheets, hi-vis, tack pieces, riding jackets and boots from them. Every order has arrived quick and everything has been great quality! I had a problem that I needed help with (cause by me) and they were so quick to reply and so kind. I’ve become a big fan in such a short space of time as all products have been fab! Thank you HH!

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This company is on point great smashing…
This company is on point great smashing marvellous outstanding in every single I've already recommended to a lot of my horse riding buddies and believe they are about to start using this company as their go to place.

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Poor quality, split on first wear, refused a refund
I bought wellies for my partner. He wore them out into the tarmacked lane outside the house, and they immediately split straight down and two holes appeared. Harry Hill claim it was external force, but if you read reviews on Amazon and here you'll see lots of notes about neoprene splitting, wearing through within months, soles falling off etc. Do NOT buy. Not worth the money.
Just bought Denton long country boots…
Just bought Denton long country boots and they are fab. So comfy and I have chunky calves and the wide boots are the first boot Iv bought that actually fit. I havnt taken them off and love them so much. Delivery was fast and price was excellent

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A little disappointed with free gift
I was pleased to learn I'd get a free gift after taking out insurance. On looking at the gifts I was excited to see riding gloves as I could do with a new pair. However, there were only a few sizes available, mostly extra small and extra large. There were no small sizes available. Another gift option was a lead rope, in limited colours. Nice, but I didn't need one, and the colours didn't match any of my headcollars. I plumped for the free sample pack which contained a tape measure (I didn't need one), some sample Hilton Herbs lotions and some Hilton Herbs horse treats. I thought 'at least my horse gets a packet of healthy treats'. I was therefore a little disappointed to receive the gift. There must have been 5 treats in the pack and the sample sizes were small/single use! I would have been really pleased with some gloves and would have very much appreciated the free gift offer. Whilst I accept that it was a nice gesture from Harry Hall, I was not expecting to find the gift choices so limited.

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I ordered a dog coat which was too big
I ordered a dog coat which was too big. Tried it on my labrador didn’t fit so put it straight back in original packaging with tags still on. because it had some white dog hairs on it they refused to refund me. Very very disappointed as it was literally put on my dogs back for 20 seconds! Previous to this i orderd from regatta. that particular coat fit but was poor quality and even after taking my dog out on it, they fully refunded me! would not use garry hall again

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Sounds good providing you don’t try to claim!
The insurance sounds really good until you need to claim! Our horse was kicked and shattered his leg in two places! As if that wasn’t distressing enough Harry Hall refused to pay out as unbelievably they said he could have been treated! Seriously what a joke, nothing could be done for him as any horse owner would know!

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Always use Harry Hall insurance
Always use Harry Hall insurance, great value! Worth it!

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